Just wondering if anyone had to cancel travel plans due to the Zika virus? How did it work out? I thankfully had no trouble cancelling the hotel on time but the air fare has been a nightmare. Aruba was only just added to the list of affected countries two days ago, but my original request for a refund (with doctors note) was made exactly 3 weeks ago and there has still been no response. I am submitting new requests today!
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I have heard that AMerican Airlines is giving refunds with a doctor's note. What airline did you book with?
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@hilsy85: American! So hopefully the refund will go through.
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My SIL was able to get it from Southwest, I think.
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We had booked a trip to San Juan, PR through Jet Blue. Thankfully we did the hotel/flight together through them so it was only one phone call to make!
It was actually really easy though I didn't state that we wanted to cancel due to Zika at beginning of the call so she started to talk about cancellation fees and just getting a credit from them until I mentioned it. But then that was it, full refund, she just asked how I had heard they were refunding for that reason. It was a bit of a weird phone call but in all extremely easy and we had the money refunded to our CC in a couple of days (despite her trying to convince us to just take the credit since it could take up to 10 days, ha! I was like uh lady I can wait a few days).
ETA - good luck! That's frustrating they're making it difficult. You had to request in writing?
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No advice, but good luck! And sorry about your trip!
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@petitenoisette: wow that is an awesome story! I agree with you about the refund.. Um I'd be willing to wait way longer to get the actual $ back. Yeah, American's refund department is "offline" so you can only email. And there's no way to follow up on the status. So there are employees sitting in a dark cave somewhere throwing darts at the wall deciding who gets a refund, ugh.
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