I didn't receive a package, but my tracking number says delivered. I contacted the merchant (Zulily), but they want me to contact USPS first. I have tried everything to get a human on the phone, but their automated phone system keeps hanging up on me. It is awful!
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Have you tried calling your local USPS branch office directly via the local in-state number? (might be easier if you live in a smaller city/town with fewer branches!) Ours has a direct in-state number and I can usually get a person that way.
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The only way I've ever been able is calling the local USPS and waiting forever on hold. It's easier around here to go to the main branch. The last (only) time that happened to me I was able to get the item re shipped through the vendor (asos) though. Zulily and shipping are a bit of a doozy.
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I just tried calling my local branch, and got "Your call cannot be completed at this time." I know the number I dialed is correct. Maybe they closed early today because of the holiday weekend?
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let's hope so and it is straightened out by Monday!! I hope you didn't order anything for NY.
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I didn't order anything super important, just some Crocs, a Kavu hat, and some Kavu gloves. If I can't get the package I would at least like a refund.
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It's really hard. I've had a couple of things work - calling several local offices several times (no voicemail, I think, and it's anyone's guess how many calls you'll make before someone answers, and filing a complaint online though their "contact us" page - I got a call back, but it took a week or two.
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@NCSUchick27: I learned from the Gap customer service that USPS often marks things "delivered" when they arrive at your local post office and not at your house. I bet it will arrive in a few days.
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@Madison43: this happens to us ALLL the time. It is endlessly frustrating but I bet it shows up tomorrow
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The tracking number says it was delivered on the 23rd, but it hasn't showed up yet.
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Is there a spot around your house where they could've left the package? I thought I didn't get something and found it in one of our garbage bins days later.
Also try Emailing.
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I keep dialing 0 when they have those computer prompts. Usually it gets a person on the phone.
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11 comments