I've had my UBV for about 8 months. It has barely been used because we had a rough winter so I only used it on the indoor track and to do groceries. Now that it's nicer out we've started to do some light walking.

I'm having 2 problems with it and wondering if they are normal issues.

1. - about 75% of the time, the basket gets stuck on the front wheels. It folds fine , but I need to pop the basket out to unfold. I'm confident I'm folding/unfolding properly and it doesn't seem to matter what I do - the basket still gets stuck. It's a pain.

2. Even more annoying, the front wheel lock often gets turned on without me turning it on. I only notice it when I'm strolling and it's difficult to turn.

I heard such great things about their customer service but I have to deal with their Canadian Distributor and it is TERRIBLE.

I sent an email describing my issues and a rep wrote back with a generic email including a 10 minute YouTube video for me to watch that describes the features of the UBV but mentions nothing about my specific problem. Um, thanks?

I wrote back saying that was no help at all. She then asked for more information (proof of purchase, etc). I promptly sent it all to her ... 16 days ago.... And haven't heard anything back.

I'm thinking of calling tomorrow, but second guessing if my problems are really problems or maybe they are just normal and happen to everyone? In which case I don't want to be that crazy lady.

Thoughts? Sorry for the novel!