Just came across this as I have been looking for a new rug for the playroom. BIG sales
Anyone bought from them before - happy with purchase?
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We've bought a few things (rugs, TV stand, bathroom vanity) and always been pleased!
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We bought an upholstered bench from them (which seemed like a huge gamble since it would be difficult to return) but it was exactly as expected! Just read the reviews of the item.
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Love them. Great customer service. And I just found a rug I ordered on target for half the cost. Oof. Definitely going to be returning that one!
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We ordered an end table and an area rug. Both great. I like that a lot of the items have real pictures of the product in other people’s homes.
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The armchair I got was pretty pricey like $260 and was complete and utter garbage. It was basically like clothing fabric and not upholstery. So much these days is just imported crap; I guess you have to spend the big bucks and invest in really good furniture.
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Love them! We’ve purchased two side tables, a mirror, and a couple rugs in the past. The mirror came with a crack, so they told me to just dispose it and immediately sent me a new one.
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Bought patio furniture, love it
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Great- thanks everyone - looks like you can return for free and get store credit - I'll give it a go!
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We've ordered several things from them and even went through the return process for one (a big area rug). I got the impression they WOULD have sent someone to pick up the rug if we had no way of transporting it to the shipping store, but they didn't make that option easy to arrange. Luckily, the rolled-up rug fit into our SUV so DH drove it to the place.
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@peachykeen: I just remembered we also returned a rug once. We just had to repackage it and set it on our doorstep, and someone came and picked it up.
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Bought a rug and patio set from Wayfair. I LOVE them! And their customer service is great! Our patio set was damaged, so they sent us a whole new one!
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They have a 100% satisfaction policy which is great. I ordered a custom fabric sectional sofa that finally arrived only to be missing 2/3 of the sectional. They had no idea where the rest was offered to remake the sofa but I didn’t want to wait another 8 weeks so they gave me a full refund.
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I’ve order arm chairs, dining room table, and dining room chairs. The first dining room table I ordered was the wrong height for us (Somehow I hadn’t looked at that dimension and couldn’t tell from the picture that it was bar height, totally my fault but they accepted the return.) We’ve even pretty happy but I do think it is item specific and you need to read reviews.
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13 comments