https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Wed, 08 Apr 2026 05:12:41 +0000 https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2730362 Fri, 28 Apr 2017 15:05:40 +0000 tinyperson 2730362@https://boards.hellobee.com/ <p>@lioneyes: fantastic! </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2730309 Fri, 28 Apr 2017 13:24:47 +0000 lioneyes 2730309@https://boards.hellobee.com/ <p>update- they are sending me a new chassis. told me not to use the mommy hooks (i only use them for very light stuff) and it should all be ok. YAY. </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2729723 Thu, 27 Apr 2017 08:55:54 +0000 lioneyes 2729723@https://boards.hellobee.com/ <p>Thanks all. I didn't register online BUT i did send in the warranty card for the extended. So I sent them a whole email with video and will see what they say.</p> <p>The issue with buying a used piece is, it's a Cameleon3 and older models won't work with our whees and seat, etc., AND, it's the entire chassis. So unless someone is selling the entire stroller at a ridiculously low price, it would make more sense to pay to replace the chassis.</p> <p>Hopefully their customer service will come through. </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2729687 Thu, 27 Apr 2017 07:44:53 +0000 PinkElephant 2729687@https://boards.hellobee.com/ <p>I hate to be a downer, but I've found Bugaboo's customer service to be horrific. One of the clips on our seatbelt snapped, and coroner service's solution was that I buy a new seat for over $100 (to replace a cheap plastic clip). </p> <p>If you are not under warranty, check your local mom's list service or Facebook buy/sell page. I see people offloading bits and pieces of their Cameleon on these all the time - that is how I replaced my seatbelt for a lot less money than gone by through bugaboo. </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2729683 Thu, 27 Apr 2017 07:33:01 +0000 tinyperson 2729683@https://boards.hellobee.com/ <p>They have pretty good customer service. When we got ours, my husband thought the handle bar was really wobbly. I didn't think it was an issue, but he contacted them and they sent us a new one right away. We were under warranty.</p> <p>I haven't had any problems with our frame, other than some squeaking (but that's because it needed a good cleaning). I would contact them and see what they say. </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2729659 Wed, 26 Apr 2017 23:56:53 +0000 lamariniere 2729659@https://boards.hellobee.com/ <p>Did you register your stroller online with Bugaboo when you bought it? I registered mine and was able to find warranty info (we had 3 years) when I logged in. Our Bugaboo broke about a week after the warranty ran out. I didn't feel like it was safe to use. The store where we bought it repaired it for about €30, they lent us a stroller in the meantime, and it has been fine ever since. </p> https://boards.hellobee.com/topic/broken-bugaoo-cameleon-help#post-2729518 Wed, 26 Apr 2017 14:55:31 +0000 lioneyes 2729518@https://boards.hellobee.com/ <p>So, today while taking a steep curb in my Bugaboo Cameleon, I heard a cracking noise and then the handle flopped down. I have been hearing clicks when I go over curbs occasionally, and this was a big one. It is not catching in the central locking mechanism, to the point where I can move the handle all the way forward, over the seat, so it's in the "off road position" without pressing down the white buttons.</p> <p>I am frantically trying to find the receipt from purchase (Sept 2014) and hoping I have the extended 3 year warranty (I think I do?)</p> <p>Questions-<br /> -Has anyone dealt with this? A non-Bugaboo affiliated repair place said the only thing to do is replace the chassis ($400+) so I hope it's under warranty</p> <p>-Is it unsafe to use in the meantime? The brake still works, I am just a little concerned about going over curbs. I need my stroller though! We live in the city and walk EVERYWHERE. </p>