https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 04 May 2026 19:56:22 +0000 https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749970 Thu, 10 Jul 2014 13:06:06 +0000 swedishfish 1749970@https://boards.hellobee.com/ <p>That's awesome! </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749901 Thu, 10 Jul 2014 12:43:17 +0000 Alivoo01 1749901@https://boards.hellobee.com/ <p>Yay!!! </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749883 Thu, 10 Jul 2014 12:38:43 +0000 loveisstrange 1749883@https://boards.hellobee.com/ <p>@GrapeCrush: They do! I was prepared to fight but they were great. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749880 Thu, 10 Jul 2014 12:38:08 +0000 GrapeCrush 1749880@https://boards.hellobee.com/ <p>@loveisstrange: that's great! They really do seem to have great customer service </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749879 Thu, 10 Jul 2014 12:37:57 +0000 loveisstrange 1749879@https://boards.hellobee.com/ <p>@JoJoGirl: We got our in January of last year, it started screwing up in November. It was less than a year for us too. Apparently, the hinges are a known issue for the 2012 City Mini single. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749876 Thu, 10 Jul 2014 12:36:36 +0000 JoJoGirl 1749876@https://boards.hellobee.com/ <p>@loveisstrange: Glad it worked out! Our wheel on our Summit X3 just stopped locking and they are sending us a new frame as well. We've only had the thing for less than 6 months. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749867 Thu, 10 Jul 2014 12:34:24 +0000 autumnlove 1749867@https://boards.hellobee.com/ <p>@loveisstrange: That is great news! Yay! </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1749862 Thu, 10 Jul 2014 12:32:22 +0000 loveisstrange 1749862@https://boards.hellobee.com/ <p>@autumnlove: @Alivoo01: @GrapeCrush: Theyre sending me a whole new frame! I just heard from them. They just want me to box up the old one in the box for the new one and then call them and they'll schedule FedEx to come get it back to them. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1745648 Tue, 08 Jul 2014 13:36:29 +0000 autumnlove 1745648@https://boards.hellobee.com/ <p>@loveisstrange: Yeah, I was kinda annoyed by the video but they reviewed it quickly and shipped the replacement the next day! </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1745567 Tue, 08 Jul 2014 13:03:34 +0000 Alivoo01 1745567@https://boards.hellobee.com/ <p>The front two wheels of our City Select vibrated like crazy when we were pushing it. They requested a video of the problem also. Once I sent them all the requested info, they overnight new wheels to me. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1745384 Tue, 08 Jul 2014 11:44:28 +0000 loveisstrange 1745384@https://boards.hellobee.com/ <p>@autumnlove: @GrapeCrush: Thats good to know. The manager at Buy Buy Baby where we bought it said they are his favorite company to deal with when he has to. I think they're going to have to send us a whole frame, to be honest. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1743713 Mon, 07 Jul 2014 17:34:45 +0000 autumnlove 1743713@https://boards.hellobee.com/ <p>The brakes on my GT double locked up a few times. I called customer service and they asked for a video..haha. I took a video and they sent me a replacement brake kit. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1743698 Mon, 07 Jul 2014 17:26:10 +0000 GrapeCrush 1743698@https://boards.hellobee.com/ <p>We had an issue with our front wheel on our city mini locking, so you couldn't turn. My husband called, told them what was happening and they sent us a replacement part right away. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1743688 Mon, 07 Jul 2014 17:18:54 +0000 loveisstrange 1743688@https://boards.hellobee.com/ <p>@Mamaof2: Ours has collapsed with C sitting in it because the hinges are totally shot. :/ I just sent them all the info they requested, so we'll see what they say. Did they require you to do a video of the problem? </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1723621 Thu, 26 Jun 2014 12:25:57 +0000 Mamaof2 1723621@https://boards.hellobee.com/ <p>Ours got stuck in the lock position - I assumed it was broke and called them - I was told I would have to pay to ship it to them and if they deemed it was covered that they would fix it and return my shipping charges - if they deemed it wasn't covered I was out the shipping money and a broken stroller would be returned.</p> <p>I wasn't gonna risk it but after tinkering DH fixed it himself. </p> https://boards.hellobee.com/topic/anyone-dealt-with-baby-jogger-customer-service#post-1723541 Thu, 26 Jun 2014 11:52:26 +0000 loveisstrange 1723541@https://boards.hellobee.com/ <p>So, long story short is that the hinges on our 2012 City Mini are broken. I talked to the store where I bought it from and they said they've returned at least 5 others for the same issue. I called their customer service department and they sent me the steps I have to take. </p> <p>This was in it:</p> <p>Baby Jogger warrants that the frame is free of manufacture defects for the lifetime of the product and parts for one year from the date of purchase.It does not protect against accidental damage, damage from misuse, or normal wear and tear and is only valid in the country in which the stroller was originally purchased.</p> <p>This was a freak thing. I went to fold it down and it stuck itself half open and wouldn't do anything. When we finally got it back open, the hinges had pushed themselves apart and now there are broken bits inside of it. The front part of the stroller no longer locks in place when it's folded down. I'm pretty pissed. A $250 stroller shouldn't break after just over a year of use. It was purchased December 23, 2012.</p> <p>Anyway. Ive heard good things about their customer service. Anyone have an experiences? </p>