https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Tue, 21 Apr 2026 00:41:38 +0000 https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1420580 Thu, 13 Feb 2014 13:29:24 +0000 mrs. bird 1420580@https://boards.hellobee.com/ <p>they're great! once i forgot to add a promo code, i called later that day and they refunded me the promo amount. another time i thought my neighbor was getting our packages while we were away, but they weren't, so the item ended up being sent back to NBD, i contacted them when we got home and they sent it out again for me &amp; i hadn't paid anything for shipping. they're really accommodating! </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1420558 Thu, 13 Feb 2014 13:24:07 +0000 littleveesmommy 1420558@https://boards.hellobee.com/ <p>They are great! Just call them explaining the situation and they should make it right. </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419710 Thu, 13 Feb 2014 08:59:17 +0000 regberadaisy 1419710@https://boards.hellobee.com/ <p>I ordered a clip on seat and one of the threading was stripped. I called them, they apologized, refund my money and paid for return shipping. </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419485 Thu, 13 Feb 2014 00:14:37 +0000 AmeliaBedilia 1419485@https://boards.hellobee.com/ <p>My only encounter with them: I ordered something, and 30 minutes later I found out they just started a new discount code. I called them and they credited my purchase with the discount code. I would be shocked if they gave you a problem, particularly when it was their fault. </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419474 Thu, 13 Feb 2014 00:00:31 +0000 MommySLP 1419474@https://boards.hellobee.com/ <p>@ms.janedoe: oh good, great to know! Hoping it won't be a hassle, especially since I didn't get the item I ordered! Thanks! </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419473 Wed, 12 Feb 2014 23:59:25 +0000 immabeetoo 1419473@https://boards.hellobee.com/ <p>yep they have awesome customer service!! </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419466 Wed, 12 Feb 2014 23:54:11 +0000 Turd Ferguson 1419466@https://boards.hellobee.com/ <p>They're great! </p> <p>I had ordered a crib thinking it was brown/white. I opened it MONTHS after receiving it (stupid on my part but I didn't want to open it too early when I was pregnant!) to see it was all white and damaged. I contacted them and while they said I should have opened it in the return window, they'd make an exception and let me return it--they sent a label for the return shipment and I would just have had to set up a pickup it drop it off. I ended up keeping the crib in the end, but I learned my lesson! </p> https://boards.hellobee.com/topic/anyone-have-experience-with-nbd-customer-service#post-1419457 Wed, 12 Feb 2014 23:46:35 +0000 MommySLP 1419457@https://boards.hellobee.com/ <p>I ordered a carrier on no better deal last week and much to my surprise today I got my package and inside was a 48 piece tool set (???). On the receipt it had the correct item I ordered so no idea what happened, but I'm so disappointed! I'm obviously going to call tomorrow &amp; ask for my money back but was wondering if anyone has dealt with their customer service before? And no idea what to do with the tool set, hopefully they'll pay for shipping to send it back because it's super heavy! </p>