https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Sat, 02 May 2026 13:03:58 +0000 https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290902 Thu, 19 Dec 2013 10:11:53 +0000 T.H.O.U. 1290902@https://boards.hellobee.com/ <p>I agree Medela is awesome and it totally made me more comfortable that I spent $300 out of pocket on the freestyle because they supported their product. </p> https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290689 Thu, 19 Dec 2013 09:12:03 +0000 blackbird 1290689@https://boards.hellobee.com/ <p>They have AMAZING customer service. I dropped my Freestyle and the back cover snapped off and they sent me a whole new pump since they didn't have just the covers in stock. </p> https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290445 Thu, 19 Dec 2013 02:36:27 +0000 PinkElephant 1290445@https://boards.hellobee.com/ <p>That's awesome! Customer service can be so hit or miss that it's really nice to hear about companies getting it right.</p> <p>While we're giving accolades, I've also had great customer service from Joovy (replaced clips for my daughter's tricycle at no charge and sent more than were broken - all the way to Hong Kong!) and Skip Hop (replaced my Zoo Spot play mat when I wrote to tell them that the printed animals were rubbing off after just a few weeks of use). </p> https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290408 Thu, 19 Dec 2013 00:58:42 +0000 sunny 1290408@https://boards.hellobee.com/ <p>Yay awesome! </p> <p>I had a weird noise come out of my pump's a/c adapter and they replaced it right away. </p> https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290353 Wed, 18 Dec 2013 22:56:24 +0000 singingbee 1290353@https://boards.hellobee.com/ <p>I just had a dealing with them and they are awesome!!! My pump was messing up and they sent me a brand new one the next day. </p> https://boards.hellobee.com/topic/awesome-customer-service-from-medela#post-1290351 Wed, 18 Dec 2013 22:52:41 +0000 StrawberryBee 1290351@https://boards.hellobee.com/ <p>Just because I like to reward companies who truly give a great customer service experience (note: I do not work for Medela :)). One of the rings that the bottle nipple goes in to somehow melted. I rarely put them in the dishwasher, but in this case DH took them out and didn't notice.</p> <p>Not only will Medela be sending me a new one for free (even though they recognize that it probably wasn't a defect), but they're sending me three just in case! Now that's what I call awesome. </p>