https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Sat, 04 Apr 2026 19:47:46 +0000 https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair/page/2#post-523309 Wed, 23 Jan 2013 21:39:23 +0000 KissMeCait 523309@https://boards.hellobee.com/ <p>You can either accept their policy or choose not to shop there. I've worked in retail. Let me tell you, it's a pain when customers don't save their receipts and expect the store to bend over backwards for them. Even with a loyalty card, it normally involves multiple parties at the corporate level to find the transaction. Doing this research is a courtesy, not a requirement. It's the customers responsibility to save the receipt or accept whatever the store is willing to credit without one. I understand that this can be frustrating for customers but it is what it is. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-523192 Wed, 23 Jan 2013 20:41:58 +0000 iheartleopardprint 523192@https://boards.hellobee.com/ <p>I think it is fair. Without a receipt you have no original proof of purchase, the policy has to be the same across the board regardless of if you are a member or not.</p> <p>Also, you should be aware of any returns policy before you purchase something.</p> <p>Or, keep your receipts! </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-522198 Wed, 23 Jan 2013 14:59:40 +0000 Mrsbells 522198@https://boards.hellobee.com/ <p>@LaineysMom: oh thats great! I think we have a buy buy baby not too far from us. will start going there now </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-522197 Wed, 23 Jan 2013 14:58:49 +0000 LaineysMom 522197@https://boards.hellobee.com/ <p>@Mrsbells: they also accept ALL competitors coupons, so I use Babies R Us coupons there all the time. Today I'm going to buy LOs convertible carseat because BBB has offered to price match some random site's price on the Diono RXT. Love them! </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-520781 Wed, 23 Jan 2013 09:06:13 +0000 Mrsbells 520781@https://boards.hellobee.com/ <p>@LaineysMom: @MrsBeachyBaby: Wow thanks I had no idea. I will consider shopping at buy buy baby next time. I have never shopped there before </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518792 Tue, 22 Jan 2013 06:20:45 +0000 MrsBeachyBaby 518792@https://boards.hellobee.com/ <p>That is why I can't stand BRU. We have credits there from gift cards so I usually just get diapers when on sale. I only shop buy buy baby for LO's needs. Such a better return policy. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518769 Tue, 22 Jan 2013 03:51:39 +0000 LaineysMom 518769@https://boards.hellobee.com/ <p>@Mrsbells: If you have a buy buy baby near you and they sell the same items, return it to them. They will let you return anything that they sell for store credit. I shop exclusively at Buy Buy Baby for this reason. They have the best return policy! I don't want to worry about a "buy protection plan", because if something I buy from them breaks they will let you return or exchange it.</p> <p>I only shop at Babies R Us when I have a gift card because I find them so annoying.. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518119 Mon, 21 Jan 2013 17:01:37 +0000 Mrsbells 518119@https://boards.hellobee.com/ <p>@mrbee: yes its new to me too </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518114 Mon, 21 Jan 2013 16:56:36 +0000 mrbee 518114@https://boards.hellobee.com/ <p>@Mrsbells: I think that if you have your receipt and it's within ___ days, almost all stores do offer cash back. If you don't have your receipt, some places offer store credit - and some places don't!</p> <p>Never heard of partial store credit back... that's a new one to me! </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518113 Mon, 21 Jan 2013 16:56:00 +0000 Mrsbells 518113@https://boards.hellobee.com/ <p>@tororojo: Oh thats great then, I think your location is an exception because I shop at 3 different Toys and Babies R us stores and they all the same</p> <p>@bluestriped bee: Its not that simple to just keep every single receipt, between parenting, and working full time plus receiving lots of gear as gifts, there will always be missing receipts </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518109 Mon, 21 Jan 2013 16:54:34 +0000 loveisstrange 518109@https://boards.hellobee.com/ <p>It's fairly standard practice in retail to return something for the lowest sale price if you don't have a receipt. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518094 Mon, 21 Jan 2013 16:42:57 +0000 BSB 518094@https://boards.hellobee.com/ <p>Target has the same policy for returns without a receipt. I always thought it was fair. If you don't have a receipt, there's no proof to show that you paid full price, sale price or clearance price. I thought it was a way to prevent scammers. You know people who buy things at sale or clearance than turn around a try to get a refund at Walmart or something. Then they (the scammers) are making money off of taking advantage of a business. Also, theives will steal merchandise and then turn around and return it for money. Freaking crooks! </p> <p>From Target, Walmart or BRU's standpoint, I can see them losing a lot of money if they returned everything at full price. Would it be fair to get full refund, if you knowingly bought it on sale or clearance? </p> <p>I don't work for the retail business whatsoever but that's why I keep almost all of my receipts for this reason. If I lose a receipt, it's my own fault. Actually, DH hates that I keep all of my receipts. I like having it just in case I have to return something. Also, I have had a server at a restaurant charge more tip then what I wrote. (I gave them my usual 20% tip but I guess they didn't think it was enough) I noticed something off when I checked my bank account. </p> <p>I have worked in retail in the past (a long long time ago) and there are a lot of scammers out there trying to make money. I know it's not fair for people like us who are innocent and would never try to get more money back than we deserve but they (Target, BRU, Walmart) are a business trying to protect themselves. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518091 Mon, 21 Jan 2013 16:39:25 +0000 tororojo 518091@https://boards.hellobee.com/ <p>@Mrsbells: I've been returning shower stuff that I didn't purchase, but I looked up prices online first so I would know how much to expect and yes, they gave me the full amount. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518085 Mon, 21 Jan 2013 16:30:20 +0000 Mrsbells 518085@https://boards.hellobee.com/ <p>@tororojo: Did you double check that you got the exact amount you paid for? Because I always thought I was getting my money back until the new manager explained that it wouldnt be the full amount I paid for it </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518083 Mon, 21 Jan 2013 16:29:38 +0000 Mrsbells 518083@https://boards.hellobee.com/ <p>@sorrycharlie: @MRS. LEMON-LIME: No the 60% is not a fixed amount, but so far all the rates the offered me for each item was about 60% of the original price </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-518081 Mon, 21 Jan 2013 16:28:20 +0000 tororojo 518081@https://boards.hellobee.com/ <p>I have made several returns at BRU (without receipt) over the past couple of weeks and didn't have this problem. Maybe it's a fluke? Is there another location you could try? </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517276 Mon, 21 Jan 2013 10:43:29 +0000 sorrycharlie 517276@https://boards.hellobee.com/ <p>@Mrsbells: @MRS. LEMON-LIME: unless the manager said specifically 60%, it's unfortunately probably just chance that the lowest price they'll give is that amount. Any time I've returned without a receipt its generally always what I expect..at the least, 20% off because they often give coupons for that. But if they had a sale on those wipes within x amount of days for $5.99, that's what they'll give you, unless you can prove you paid more. Sucks, but not all companies have the same policy :/ </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517269 Mon, 21 Jan 2013 10:40:27 +0000 Mrs. Lemon-Lime 517269@https://boards.hellobee.com/ <p><a href="http://m.toysrus.com/helpdesk/index.jsp?display=returns&#038;subdisplay=returns" rel="nofollow">http://m.toysrus.com/helpdesk/index.jsp?display=returns&#038;subdisplay=returns</a></p> <p><a href="http://t.toysrus.com/helpdesk/index.jsp?display=store&#038;subdisplay=returns" rel="nofollow">http://t.toysrus.com/helpdesk/index.jsp?display=store&#038;subdisplay=returns</a></p> <p>I quickly read through the BRU return policy online and do not see anything about 60%. You may need to contact corporate. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517172 Mon, 21 Jan 2013 10:02:16 +0000 MaisyMay 517172@https://boards.hellobee.com/ <p>@Mrsbells: Even if you haven't in the past, as long as you've been scanning your card, when you register it, it pulls up your purchase history. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517168 Mon, 21 Jan 2013 10:01:25 +0000 autumnlove 517168@https://boards.hellobee.com/ <p>@sorrycharlie: I was thinking about this! Some people ruin it for everyone! </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517165 Mon, 21 Jan 2013 09:59:48 +0000 Mrsbells 517165@https://boards.hellobee.com/ <p>@MaisyMay: Ok thanks for that. I will check if I registered online..<br /> @sorrycharlie: oh I see... well all the other stores like walmart give the full current price in store credit so Babies R us really should do the same </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517155 Mon, 21 Jan 2013 09:54:21 +0000 MaisyMay 517155@https://boards.hellobee.com/ <p>@Mrsbells: I think I found what you need! If your rewards'r'us card is registered online, you can log in and print your purchase history. This way, when they say "you didn't buy those from us" you can show them the print out and say "I bought them from this (or whichever) store on XX/XX." </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517149 Mon, 21 Jan 2013 09:50:56 +0000 sorrycharlie 517149@https://boards.hellobee.com/ <p>Not that I find it fair, but I worked at toys r us and the reason being is that if you can't prove what you paid, you get lowest selling price in last 90 days. From a store standpoint, people buy at discount and return for full price, making money and the store loses money. Some people ruin it for everyone. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517144 Mon, 21 Jan 2013 09:49:34 +0000 T.H.O.U. 517144@https://boards.hellobee.com/ <p>I got stuck with this issue too. In the end they took the item for shelf price and let me exchange it. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517143 Mon, 21 Jan 2013 09:48:53 +0000 Mrsbells 517143@https://boards.hellobee.com/ <p>@MaisyMay: well they told me they go with the lowest price that it sold for within the last 30 days, so even though the current price for the wipes was $10.99, within the ast 30 days it has been sold for $5.99 in another store so that was the price they would give me. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517137 Mon, 21 Jan 2013 09:47:13 +0000 Arden 517137@https://boards.hellobee.com/ <p>@Crumbs: If you don't have a receipt at Target, even if the item was purchased off your registry, they give you a very hard time about it. They swipe your driver's license, and once you hit a limit of returns within a year (which isn't very high), they won't accept any more returns from you.<br /> It's especially annoying because they are terrible about keeping registries up to date, so if something is purchased and they don't mark it as purchased and someone else purchases a duplicate, they still refuse to return the duplicate even though it's their fault you got a duplicate. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517134 Mon, 21 Jan 2013 09:44:32 +0000 MaisyMay 517134@https://boards.hellobee.com/ <p>@Mrsbells: For Target, they are supposed to accept returns for anything from your registry. Have them print off a purchase log for you. I was thold that will help.</p> <p>I've been able to return items to BRU and just have them look up my account. I checked their returns policy online, and it says nothing about 60%. Check to see if they item is on sale that week though, because I think they do whatever the current shelf price is if you don't have a receipt that shows what was paid. If the cashier is being lame about it (can't prove you bought it here, etc) speak to a manager. Obviously if something is a store brand, you got it from them. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517131 Mon, 21 Jan 2013 09:43:05 +0000 HLK208 517131@https://boards.hellobee.com/ <p>What? That's crazy. I hate the customer service at BRU. I refuse to shop there. </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517116 Mon, 21 Jan 2013 09:38:38 +0000 Mrsbells 517116@https://boards.hellobee.com/ <p>@Crumbs: I;m not sure , I just know that they're very difficult about returning things without a receipt, even if the item is from your own registry. They give you a real hard time about it </p> https://boards.hellobee.com/topic/babies-r-us-return-policy-is-it-fair#post-517105 Mon, 21 Jan 2013 09:34:08 +0000 SugarplumsMom 517105@https://boards.hellobee.com/ <p>@Arden: can you elaborate on the Target return policy? Do they also charge a restocking fee? </p>