https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 04 May 2026 13:34:45 +0000 https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131775 Fri, 03 Apr 2015 07:57:07 +0000 blackbird 2131775@https://boards.hellobee.com/ <p>@Cherrybee: Right!!! Well i hope she takes heed and sees someone. If she keeps complaining to her customers, I'm sure someone *will* bring it up with her manager </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131763 Fri, 03 Apr 2015 07:40:29 +0000 Cherrybee 2131763@https://boards.hellobee.com/ <p>@blackbird: It was really sad - she was so young and frail and... broken. It was inappropriate enough that I would have complained if it wasn't so f*king tragic. Poor girl has been through enough without losing her job as well! I told her to see her doctor and speak to someone about what she went through (all the while thinking agh! I don't want to be having this conversation with you! He took you for a bath and WTF?? MY EARS!) </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131757 Fri, 03 Apr 2015 07:33:29 +0000 blackbird 2131757@https://boards.hellobee.com/ <p>@Cherrybee: O.M.G. That is so awkward and inappropriate and yet sad! She needs to see someone, not unload on customers! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131741 Fri, 03 Apr 2015 07:10:59 +0000 Cherrybee 2131741@https://boards.hellobee.com/ <p>I had a shocking experience yesterday at the hairdressers. My regular stylist wasn't available so I want to a different salon where no appointment was necessary. The girl who did my hair spent the entire time telling me in graphic detail how her grandfather used to abuse her when she was a child. Obviously, my heart goes out to this poor girl but WOAH! Customers really don't want to hear the details. :shocked: </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131732 Fri, 03 Apr 2015 07:00:00 +0000 blackbird 2131732@https://boards.hellobee.com/ <p>@HLK208: Zulily IS one of the worst! I asked them to cancel one of my orders and they cancelled the wrong one. When i complained that they did the wrong one, they forwarded me back my email to reiterate "well you said X". Ugh. I asked them to fix it. They said they couldn't because "what's done is done". I ended up calling and getting another representative who WAS helpful, thankfully. But they really pissed me off. </p> <p>Oh, Southwest is good, too. They jacked up one of my car reservations, which meant I had to cancel it AT the airport and rent on-the-fly. I incurred an extra $50 in costs by going to National and Southwest gave me a voucher for the fees, which was really appreciated. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131712 Fri, 03 Apr 2015 06:10:10 +0000 Foodnerd81 2131712@https://boards.hellobee.com/ <p>Good: contigo- LOs water cup straw ripped (the mouth part) so I sent a pic and description to their online form. Within two days they contacted me to say the replacement is on its way. </p> <p>Meh- jet blue. We paid extra for a direct flight, and it was diverted and had to make a landing due to mechanical issues. We arrived over 3 hours late to our destination, after midnight now, and we're flying with our 1.5 yo. Jet blue emailed the next week crediting us a measly $25 for future travel. Once I emailed back and complained they upped it to $75 each but I thought it was pretty lame to try for $25 when the issue was with their plane, not weather or airport. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131693 Fri, 03 Apr 2015 04:17:49 +0000 namaste 2131693@https://boards.hellobee.com/ <p>I hate calling CS. :( </p> <p>Bad: United Healthcare. No matter what I call for (and you have to call for EVERYTHING) it seems that I get someone who doesn't understand. Someone asked to speak to my NB once to discuss her policy right after we gave her the birthdate. She was only a month old. :| </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131552 Thu, 02 Apr 2015 21:13:35 +0000 kentuckygirl 2131552@https://boards.hellobee.com/ <p>@sunny: cool! I work for Hyatt! Glad to hear you had a great experience! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131547 Thu, 02 Apr 2015 21:08:48 +0000 simplyfelicity 2131547@https://boards.hellobee.com/ <p>Good: I bought something for $50 from Amazon and, a few days later, it was 44. They refunded the difference.<br /> Bad: Walmart was completely useless when our crib arrived broken. I called the manufacturer MDB, though, and they were awesome and sent out the part very quickly. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131540 Thu, 02 Apr 2015 21:04:13 +0000 sunny 2131540@https://boards.hellobee.com/ <p>The front desk staff at the Sheraton we just stayed at was super rude.</p> <p>The entire staff at the Hyatt we stayed at was amazing. Everyone we interacted with was friendly and polite. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131510 Thu, 02 Apr 2015 20:49:11 +0000 oliviaoblivia 2131510@https://boards.hellobee.com/ <p>Good: Amazon. I ordered a stroller for $140 off the usual price, but not in my preferred fabric. It arrives but is an earlier model year. They agreed to send a replacement adapt, but that color was on back order. They overnighted me my preferred color and at the reduced price.</p> <p>Meh: A&amp;A I had a zipper break on a sleep sack, holes in bamboos waddles, lint build-up in a dream blanket. They were great about replacing everything but the problems persisted with the replacements,</p> <p>Bad: babies r us, I bought a straw cup on Wednesday and returned it Friday because it shattered when DD dropped it. They refused to take it back because the receipt was illegible. Not my fault their printer sucks. Nuby ended up mailing me a new cup. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131476 Thu, 02 Apr 2015 20:30:38 +0000 2littlepumpkins 2131476@https://boards.hellobee.com/ <p>Fisher price is the only company I've really needed to use customer service for, when out swing motor died and my swing addicted baby needed it for naps! They were amazing!</p> <p>Amazon is also good though not strictly baby/kids, and also I've generally had good experiences with returns/exchanges at target. Babies r us is so/so. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131443 Thu, 02 Apr 2015 20:11:46 +0000 ellewoods84 2131443@https://boards.hellobee.com/ <p>Robeez: Good!<br /> I recently ordered some shoes for my LO and I never received them, even though the post office says they were delivered. I called Robeez and they sent another pair, via UPS, no charge. Hooray! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131432 Thu, 02 Apr 2015 20:06:47 +0000 charlotte 2131432@https://boards.hellobee.com/ <p>Good:</p> <p>Amazon has always handled problems very well for me. </p> <p>Land of Nod sent a hand written thank you and A&amp;A blanket when I bought DS's crib in 2012 and then this year helped me order a toddler conversion rail for it that was no longer being sold but they still had in their inventory. (Changed my mind about converting his crib instead of buying a new bed because the boy loves his crib soo much)</p> <p>Bugaboo: foam handle on my Bee ripped and they sent me a new one. </p> <p>Nordstrom: helped me get a copy of my very old receipt for said Bugaboo to send in with the claim!</p> <p>Bad:</p> <p>Southwest. This was like 2 years ago but they lost my luggage both ways on the same trip. And now that I have a son with peanut allergy I hate that they still give out peanuts. :silly: </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131185 Thu, 02 Apr 2015 18:13:35 +0000 Boogs 2131185@https://boards.hellobee.com/ <p>Amazon is always great!</p> <p>Fisher Price. Sent them an email last week about something I bought missing screws. They had no more to give me, so instead have me a $$ voucher for a very generous amount to go buy anything they make! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131043 Thu, 02 Apr 2015 15:47:41 +0000 MrsKoala 2131043@https://boards.hellobee.com/ <p>Amazon- They charged my Subscribe &amp; Save on my debit card when I specifically changed the card on the account to a credit card that I wanted rewards on. As a result, my bank account was overdrawn. Amazon refunded me the overdraft fee. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2131040 Thu, 02 Apr 2015 15:45:20 +0000 snowjewelz 2131040@https://boards.hellobee.com/ <p>Nordstorm is awesome!! I bought a jacket in December and every time I wore it, feathers came out so finally sometime in March I chatted them and said I can't even wear this jacket anymore so they just said send it back and refunded me! And of course shipping both way is free!</p> <p>Target &amp; Amazon are great also. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130873 Thu, 02 Apr 2015 14:14:58 +0000 Jess1483 2130873@https://boards.hellobee.com/ <p>Bad:<br /> I called V-tech when the battery compartment of one of my LO's toys fell out (repeatedly). It was a $12 toy, and I didn't even really want a replacement, I just wanted them to be aware of the safety issue. The guy was like "oh, well, if you drop the toy, it voids the warranty." Well, first, I wasn't asking for a replacement, and second, you make toys for 1 year-olds. They drop EVERYTHING. It took me 20 minutes and a "Can I speak to a manager" to get him to take me seriously. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130872 Thu, 02 Apr 2015 14:14:03 +0000 Mae 2130872@https://boards.hellobee.com/ <p>Amazon is always awesome. Target has been great lately. </p> <p>Today I'm annoyed at my local grocery store. The cashiers are always really nice but I had special ordered some water from them and they gave me attitude about it and then messed it up and now I have to go back. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130868 Thu, 02 Apr 2015 14:13:10 +0000 PurplePeony 2130868@https://boards.hellobee.com/ <p>Good:</p> <p>Stride Rite. I wrote a "meh" review of a pair of shoes I'd ordered for DD (the elastic closures were too tight so I couldn't open them far enough to get them on her feet). They tracked down my order from the email address on the review and sent me a FedEx shipping label to return them, and offered to exchange for any other style in the same price range. </p> <p>CoziBug -- the zipper on one of DD's sleep sacks broke and they overnighted a replacement. I'm kind of sad DD doesn't fit into any of their sleep sacks anymore, I really loved them.</p> <p>Jellycat -- one of the soothers DD got as a newborn had a ribbon edging on the blanket part and it started to separate and shred. They asked for a photo and told me to choose any of their current soothers as a replacement (they were no longer making that particular one).</p> <p>Bad:</p> <p>Delta -- I had a horrible travel experience recently and, while it was initially due to weather problems, it was compounded by short-staffing and general incompetence on the part of (multiple) reps. They sent me a "how did we do?" survey and I was brutally honest, but they never bothered to get back to me. AND they still haven't credited me with all my miles from that trip. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130864 Thu, 02 Apr 2015 14:07:52 +0000 psw27 2130864@https://boards.hellobee.com/ <p>@Corduroy: I did end up taking it back to a store, I was mostly annoyed by paying to ship stuff to me twice... </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130860 Thu, 02 Apr 2015 14:06:27 +0000 Corduroy 2130860@https://boards.hellobee.com/ <p>@psw27: I've had really good experiences with Nordstrom Rack returns in person. They took stuff that I had for about 120 days, past their generous 90 day policy. Of course that only works if you have one near you. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130780 Thu, 02 Apr 2015 13:30:24 +0000 psw27 2130780@https://boards.hellobee.com/ <p>Good:</p> <p>Uppababy - I called with a dumb question (my wheels were locked in the front) and someone answered on the first ring and was patient and awesome. </p> <p>Kiinde - my kozii warmer broke unexpectedly and they over nighted me one, no questions asked. </p> <p>Bad<br /> Nordstrom Rack - they wouldn't let me do an exchange for something, so I had to pay shipping costs twice. They claim they can't do exchanges due to constantly changing inventory... so they wanted me to pay $8 shipping the first time, $8 shipping the second time and $8 return shipping. Ugh! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130746 Thu, 02 Apr 2015 13:10:23 +0000 skipra 2130746@https://boards.hellobee.com/ <p>Good<br /> Target I ordered diapers one afternoon with eta of the following week and they were on my doorstep the next morning.</p> <p>Bad<br /> Printerpix. I ordered a photo puzzle for my nephew's birthday. Ordered the very beginning of Feb for his birthday at the end of the month. I wasn't sure if he had received it or not because they had a lot going on and I had a hard time getting in touch. By beginning of march it hadn't arrived, got in touch with customer service who finally told me 3 days later they would send it that week. 2.5 weeks later it shipped and they sent me tracking info the day it arrived. So it took over a month and a half but I was charged when I placed the order </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130740 Thu, 02 Apr 2015 13:08:07 +0000 HLK208 2130740@https://boards.hellobee.com/ <p>I can't think of any good recently other than Nordstrom and Target.</p> <p>But the worst is Zulily. I ordered a belted dress that arrived without the belt and leggings that came with it (it did not say these were not included and it was called a two piece belted dress). They gave me a refund but did not refund shipping. Another item was a super cute hoodie in a 4T (one size up from what DD wears now and fits like a 2T) which they referred me to a sizing chart when I complained but even with the sizing chart - it didn't fit. I also ordered nursing bra's in a C and they are most definitely A's - they told me to donate them when I complained. I followed their measurement sizing and I'm always a C. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130721 Thu, 02 Apr 2015 12:57:50 +0000 2PeasinaPod 2130721@https://boards.hellobee.com/ <p>Good</p> <p>Amazon - no matter when I call them with an issue, they resolve it to my satisfaction and usually go above and beyond.</p> <p>Bad:</p> <p>TD Bank - A teller made an error in looking at a withdrawal slip and withdrew $300 from our rental checking that was one number off from another person's account. Since it's a rental account, we keep a minimal amount of money in there and it put us in a negative balance. They let me know that I would need to file a formal, written dispute and that they would notify me by mail what their decision was in 7 to 10 business days. I went into a branch instead and got it all sorted out. After the 10 business days passed, they did notify me by mail that they found that the teller acted correctly, and the withdrawal was done correctly. The name on the withdrawal slip didn't even match the name on the account. It was so incredibly frustrating and ultimately the reason we moved every dime from TD bank to another bank. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130626 Thu, 02 Apr 2015 12:18:53 +0000 yellowbird 2130626@https://boards.hellobee.com/ <p>Fisher price is awesome! I bought a swing and didn't open it for months. When I did the seat was defective. They sent me a new one and it got there in 2 days! </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130623 Thu, 02 Apr 2015 12:16:03 +0000 SleepyMonkey 2130623@https://boards.hellobee.com/ <p>Medela and Motorola have been awesome with their customer service! Have not yet encountered bad customer service with baby gear yet. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130618 Thu, 02 Apr 2015 12:14:30 +0000 YouGotMe 2130618@https://boards.hellobee.com/ <p>Good: </p> <p>Summer Infant - I complained about one of their products, and they sent me a compleatly different product to replace the one I had. </p> <p>Britax - broken canopy on my bsafe car seat and they sent a replacement item right away. </p> https://boards.hellobee.com/topic/customer-service-good-and-bad#post-2130463 Thu, 02 Apr 2015 10:59:55 +0000 avivoca 2130463@https://boards.hellobee.com/ <p>Good:<br /> Fleet Feet: I can wear my shoes and run in them and if they are hurting me within 30 days, I can take them back for a full refund. It's awesome!</p> <p>Bad:<br /> MSD (local sewer district): I have a wet spot in my yard and my water bill has tripled over the last three billing cycles. I called them to ask them to check on the pipes and one person told me that it couldn't be them because their pipes are in the front (wet spot is in the back) and another person told me that I need to call the water company because they deal with water usage. My neighbor is having a problem with her pipes too and it is caused by an old MSD pipe in her backyard, which is why I called them first. It's just frustrating. </p>