https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Fri, 29 May 2026 19:38:05 +0000 https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292506 Thu, 19 Dec 2013 19:23:05 +0000 Corduroy 1292506@https://boards.hellobee.com/ <p>I work in product development and deal with a lot of customer complaints. Since taking my job I have started contacting companies more. Feedback is helpful and losing customers is expensive. I'd much rather have the opportunity to please you and make things right than lose a customer or worse have someone go on an angry Twitter campaign. @ScarletBegonia: I'm not saying that's what you're doing - but it is effective. </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292429 Thu, 19 Dec 2013 18:48:25 +0000 ScarletBegonia 1292429@https://boards.hellobee.com/ <p>All the time!! I've found that twitter is usually the best way to go for a complaint, whereas email is the best way to go for a compliment. Since most companies now hire people (or at least interns) to man their social medial 9-5, you can get a very quick response to a complaint, esp if you #badcustomerservice or #badservice and @the company. It is in their best interest to have the issue resolved in the open so that people searching in future can see their methodology. I've had great experiences doing this with Qantas, Air Canada, Longines watches, Apple, and (believe it or not I don't even have a kid yet) Nerf! </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292420 Thu, 19 Dec 2013 18:45:02 +0000 deactivated_account 1292420@https://boards.hellobee.com/ <p>@oliviaoblivia: Oh my gosh... Sur La table has a le crueset dutch over for something like 55% off right now..... I am DYING to buy it. </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292418 Thu, 19 Dec 2013 18:44:10 +0000 deactivated_account 1292418@https://boards.hellobee.com/ <p>Yes. But I also, more often than not, contact company when I am superly satisfied. Nobody likes an always-debbie-downer. </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292401 Thu, 19 Dec 2013 18:38:23 +0000 mrs. 64 1292401@https://boards.hellobee.com/ <p>I have planned on it a few times and then never followed through. </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292389 Thu, 19 Dec 2013 18:32:00 +0000 oliviaoblivia 1292389@https://boards.hellobee.com/ <p>I never did before baby, but now I'll call about anything.<br /> In the past year I've called:<br /> Aden &amp; Anais - new set of bamboo swaddles and a replacement sleep sack<br /> Nuby - replacement sippy cup<br /> Moen - new shower head<br /> Le Crueset - 70% off coupon for a new Dutch oven even though I was totally at fault<br /> Uppababy - new front wheels</p> <p>In the past I just would have been annoyed and not purchased anything from that company again. </p> https://boards.hellobee.com/topic/do-you-contact-companies-when-you-are-not-satisfied#post-1292347 Thu, 19 Dec 2013 17:58:21 +0000 Bao 1292347@https://boards.hellobee.com/ <p>I rarely used to contact any companies, but now it seems like I am contacting a company at least once a month. First it was about diapers, then a food item, now Toys R Us for cancelling my dresser order with no reason as to why. I'm usually a pretty laid back person and let things go, but I've felt like lately I've needed to do these things because I have been upset! </p> <p>Do you contact companies if you are not satisfied? </p>