https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Tue, 21 Apr 2026 00:26:35 +0000 https://boards.hellobee.com/topic/great-customer-service#post-2241553 Tue, 21 Jul 2015 08:43:37 +0000 Alivoo01 2241553@https://boards.hellobee.com/ <p>Yay for great customer service! </p> https://boards.hellobee.com/topic/great-customer-service#post-2241326 Mon, 20 Jul 2015 21:06:55 +0000 jhd 2241326@https://boards.hellobee.com/ <p>That's awesome! I love my UP. Glad to hear they have such great customer service. </p> https://boards.hellobee.com/topic/great-customer-service#post-2241177 Mon, 20 Jul 2015 17:40:47 +0000 sorrycharlie 2241177@https://boards.hellobee.com/ <p>Wow! That's awesome! </p> https://boards.hellobee.com/topic/great-customer-service#post-2241169 Mon, 20 Jul 2015 17:34:19 +0000 Raindrop 2241169@https://boards.hellobee.com/ <p>Great positive story! :) </p> https://boards.hellobee.com/topic/great-customer-service#post-2241108 Mon, 20 Jul 2015 16:17:09 +0000 snowjewelz 2241108@https://boards.hellobee.com/ <p>I love good customer service! </p> <p>I just wrote to Amazon to let them know my prime order took longer than 2 days to ship, so the rep is shipping me another one for free. In this case, it works b/c it's a box of wipes! </p> https://boards.hellobee.com/topic/great-customer-service#post-2241086 Mon, 20 Jul 2015 15:55:03 +0000 2PeasinaPod 2241086@https://boards.hellobee.com/ <p>Not sure where to put this, but everyone always complains about customer service, and I just got some super awesome CS from Jawbone. </p> <p>DH got me an UP24 for Christmas. It's a fitness tracker that goes around your wrist. I had one before, but I accidentally dunked it in water (forgot I was wearing it and went into a pool) and totally zapped it. 6 months goes by, and I went to go charge it, and something came off of the charging port. It clearly was important b/c the cap to the port no longer would stay on. </p> <p>I called Jawbone customer service, and they initially thought it was the cap. So they overnighted me a free replacement. Still didn't fit, so when I called them back, they diagnosed the problem with the band. Their policy is to ship out a new band - same model. Turns out that they are out of stock of the UP24, but their new band, the UP2 was just released. So they're sending me a brand new, upgraded band with a shipping envelope and label to send my defective band back to them. Love it...that's some seriously awesome customer service! </p>