https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Fri, 15 May 2026 11:45:33 +0000 https://boards.hellobee.com/topic/if-youve-dealt-with-ubs-customer-service#post-1832167 Sat, 23 Aug 2014 05:54:36 +0000 hilsy85 1832167@https://boards.hellobee.com/ <p>They are amazing! They replaced wheels and a defective snack tray for me. </p> https://boards.hellobee.com/topic/if-youve-dealt-with-ubs-customer-service#post-1832135 Sat, 23 Aug 2014 01:12:06 +0000 T.H.O.U. 1832135@https://boards.hellobee.com/ <p>Usually these companies know you can't go without and will send the replacement first and then let you mail back the defective one. </p> https://boards.hellobee.com/topic/if-youve-dealt-with-ubs-customer-service#post-1832001 Fri, 22 Aug 2014 21:31:08 +0000 oliviaoblivia 1832001@https://boards.hellobee.com/ <p>We had a problem with the wheels on the Vista. I called UB and they FedExed us replacements the next day.<br /> I had to send them pics and the serial number, but it was really easy. </p> https://boards.hellobee.com/topic/if-youve-dealt-with-ubs-customer-service#post-1831995 Fri, 22 Aug 2014 21:21:42 +0000 spaniellove 1831995@https://boards.hellobee.com/ <p>How do they tend to handle defective gear within the warranty? We have a Mesa with straps that won't tighten evenly anymore (after a little over 2 months), so one side ends up loose. I'm totally kicking myself now for buying this online for the Black Friday discount, because BBB would have taken it back! :bummed: If I end up having to send it back we'd be without a car seat obviously. </p> <p>Any guesses how they might handle this? </p>