https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Wed, 05 Aug 2026 23:11:13 +0000 https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433340 Wed, 19 Feb 2014 10:44:06 +0000 MamaMoose 1433340@https://boards.hellobee.com/ <p>I agree with @looch:. That's going to HR would be too far at this point, but talking to upper management to clarfiy would be warranted. They can't essentially punish you for taking earned time off, so you need clarification on what's more important, time on the phone, or clearing the indexing queue, because obviously you can't do both at the same time. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433323 Wed, 19 Feb 2014 10:36:25 +0000 LBee 1433323@https://boards.hellobee.com/ <p>I think the way that @Mr.Bee phrased it is the perfect way to approach it. You aren't questioning your supervisor's policy, you are just trying to be a better employee and get tips. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433305 Wed, 19 Feb 2014 10:27:56 +0000 preggomeggo82 1433305@https://boards.hellobee.com/ <p>I woukd definitely seek clarification. I used to work in an industry where they tracked time on the phone and # of calls as part of our KPIs. Could it be related to something like that? Has it ever been measured before like that? </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433290 Wed, 19 Feb 2014 10:23:09 +0000 looch 1433290@https://boards.hellobee.com/ <p>@MarieJ: What I would do, is the following:</p> <p>Call the office of the supervisor (the guy that is not available a lot because of travel) and speak to his admin (assuming he has one). Say you have an issue that needs clarification regarding a policy and that you would like to set up time on his calendar to discuss. The admin should be able to accomodate you, I've done this a lot when I need to contact very senior level people that travel a lot.</p> <p>If there is no admin, you can look up the calendar in Outlook (or similar) and schedule a call yourself, with you and your supervisor on the phone. In the meeting details, write out what the issue is and what the proposal is, asking for claification on how you're suppsosed to handle the 4 hours where you are not indexing but making up time.</p> <p>If you get no response, THEN contact HR.</p> <p>Good luck, I hope you get the answers you need! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433285 Wed, 19 Feb 2014 10:19:47 +0000 mrbee 1433285@https://boards.hellobee.com/ <p>@MarieJ: that's a super valid concern! I might ask your supervisor for their advice on how to balance the extra hours of phone work with the quotas for the other work. Hopefully they can clarify which one takes priority because it's not possible to do both! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433282 Wed, 19 Feb 2014 10:18:53 +0000 MarieJ 1433282@https://boards.hellobee.com/ <p>@looch: Yes, but he's almost always unavailable because of travel. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433272 Wed, 19 Feb 2014 10:15:53 +0000 looch 1433272@https://boards.hellobee.com/ <p>@MarieJ: I would approach your supervisor's supervisor. Is he/she the group manager over the three locations? </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433257 Wed, 19 Feb 2014 10:12:12 +0000 Adira 1433257@https://boards.hellobee.com/ <p>@looch: That's a good approach! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433253 Wed, 19 Feb 2014 10:11:15 +0000 MarieJ 1433253@https://boards.hellobee.com/ <p>@looch: I don't want you to agree with me if you don't feel it is right. i'm not that kind of person :)</p> <p>We have expressed this concern to the supervisor. She just responded" It's just how we do things". That's not true because we are the only site out of three being forced to do this, so I felt HR is the next step. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433247 Wed, 19 Feb 2014 10:08:54 +0000 MarieJ 1433247@https://boards.hellobee.com/ <p>It means you spend the entire day on the phone, not staying past your scheduled off time, but it impacts our numbers as well because they are also expecting us to process a certain number of documents at the end of each week which is impossible to do if you are on the phone the entire day making up hours missed for vacation days. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433246 Wed, 19 Feb 2014 10:08:29 +0000 MaisyMay 1433246@https://boards.hellobee.com/ <p>I'd absolutely approach this as needing clarity on the new policy. To me, if you are out for PTO, you're off and shouldn't need to make up the time. Also, why would they want to pay you twice (once for the days off, again when you are making the calls)? </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433243 Wed, 19 Feb 2014 10:07:52 +0000 mfa_lady 1433243@https://boards.hellobee.com/ <p>I would definitely clarify -- whether with your supervisor first or with HR. I think the main thing is they should not be able to have you work EXTRA hours when you take time off...that defeats the purpose of paid time off. But maybe they mean you just have to structure a few days differently to "make up for" that time? Either way, sounds wonky. Hope you get it figured out! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433238 Wed, 19 Feb 2014 10:07:05 +0000 looch 1433238@https://boards.hellobee.com/ <p>@MarieJ: I would simply ask the question to your supervisor, if you are out on Monday, are you supposed to spend 8 hours taking calls on Tuesday? If so, who is supposed to take over the 4 hours of indexing documents while you are taking calls?</p> <p>I know it is difficult to leave your emotion out of it, but going to HR would be kind of overkill, at least in my firm. If you don't at least know that information, you're not going to HR with the whole picture anyway. But I know in these kinds of threads, we're suppsoed to agree with the OP...soooo....you have to do what you think is right </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433235 Wed, 19 Feb 2014 10:06:04 +0000 Mae 1433235@https://boards.hellobee.com/ <p>@MarieJ: I think what we're trying to determine is… say you work 9-5 and you usually spend 9-1 on the phone and 1-5 processing documents. Does making up phone time mean that the next 2 days you spend 9-5 on the phone then go home? Or does it mean you have to stay at work late/early so you're actually AT work for 8 more hours? </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433225 Wed, 19 Feb 2014 10:02:04 +0000 Adira 1433225@https://boards.hellobee.com/ <p>@MarieJ: Ugh, that's frustrating. I hope you find out that that's not the case with HR and then can have a good discussion with your boss about it and it doesn't turn into a huge issue for you!! &lt;3 </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433222 Wed, 19 Feb 2014 10:01:12 +0000 mrbee 1433222@https://boards.hellobee.com/ <p>@MarieJ: ah ok. That does seem unfair since it's your vacation time and it sucks that the other branches are inconsistent with this one!</p> <p>My understanding overall though is that they can ask you to do whatever they want while they are paying you. :( I would be careful with any questions/complaint so it doesn't get traced back to you. Hope it goes well!! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433219 Wed, 19 Feb 2014 10:00:30 +0000 MarieJ 1433219@https://boards.hellobee.com/ <p>@Adira: She wants us to spend more of our day on the phone to make those missed hours up. I hate this place. :( </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433214 Wed, 19 Feb 2014 09:58:34 +0000 Adira 1433214@https://boards.hellobee.com/ <p>@MarieJ: I don't even know how you'd make up the time you missed on the phone! Does your boss expect you to stay late or spend more of your day on the phone or something??? Either way, your boss is crazy - taking vacation shouldn't be something you make up! It's VACATION! I hope you get this figured out soon!!! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433202 Wed, 19 Feb 2014 09:55:06 +0000 MarieJ 1433202@https://boards.hellobee.com/ <p>@MamaMoose: No, I'm not. We spend 4 hours a day talking to branches about forms being sent in, questions about types of accounts etc. The other 4 hours we spend processing documents in different queues.</p> <p>@mrbee: For example, if I took a vacation day today and tomorrow. When I come back to work, I have to make up the 8 hours that I missed on the phone for being out those two days. Does that make sense?</p> <p>@Adira: Agreed! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433157 Wed, 19 Feb 2014 09:41:08 +0000 Adira 1433157@https://boards.hellobee.com/ <p>I agree with @pelikila: and @LuLu Mom! Come at it from a stance of getting clarification of your PTO and how/when it can be used and when (if ever) time needs to be made up. And then maybe you can return to your supervisor and ask for clarification and state what your understanding of the PTO is (that you do not need to make up that time). </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433154 Wed, 19 Feb 2014 09:40:42 +0000 mrbee 1433154@https://boards.hellobee.com/ <p>Not sure I'm following... what does it mean to make up time on the phone. Are you being made to work extra hours? Or making more calls during the time you're working... </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433153 Wed, 19 Feb 2014 09:40:23 +0000 MamaMoose 1433153@https://boards.hellobee.com/ <p>@MarieJ: So you're basically in the internal service center for your firm is what I'm understanding? So isn't all your time spent on the phone? </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433151 Wed, 19 Feb 2014 09:39:52 +0000 looch 1433151@https://boards.hellobee.com/ <p>@MarieJ: ok, so you're on a call desk or something? I have done that job as well, but I would spend all day taking calls and making call outs as well.</p> <p>If you do 4 hours daily, I would think it means that the next day, you have to do 8...which doesn't sound well thought through, especially because you probably have other stuff to do in those 4 hours. I'd ask your supervisor first ( I also work for a large financial services company and this would be something I'd go to the supervisor and their manager first, before HR). </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433146 Wed, 19 Feb 2014 09:37:41 +0000 MarieJ 1433146@https://boards.hellobee.com/ <p>@LuLu Mom: Thanks! My sentiments exactly! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433145 Wed, 19 Feb 2014 09:37:23 +0000 MarieJ 1433145@https://boards.hellobee.com/ <p>@cmomma17: Thanks, I'm pretty sure I will.<br /> @pelikila: I am upset :( I just don't think it's right for them to do that. Thank you for the advice!<br /> @looch: We don't have calls just for us. The branches are just calling to get answers from any associate that happens to pick up the phone, so I'm not missing any calls that were "just mine", if that makes sense. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433142 Wed, 19 Feb 2014 09:36:40 +0000 LuLu Mom 1433142@https://boards.hellobee.com/ <p>I would for sure ask to "clarify" the package and explain your confusion. the whole point of PTO is paid time off, you should not have to make up those hours, unless you are getting paid for them! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433133 Wed, 19 Feb 2014 09:33:43 +0000 looch 1433133@https://boards.hellobee.com/ <p>Maybe it means that if you had a call on Tuesday, and you were out, you need to reschedule it for Wednesday?</p> <p>I'd ask if that's what they mean before you call HR. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433132 Wed, 19 Feb 2014 09:33:30 +0000 pelikila 1433132@https://boards.hellobee.com/ <p>If nothing else, maybe ask for the meeting to gain clarification on the benefits package because you have some confusion regarding PTO. That way you aren't potentially coming at it from the upset perspective (which I can totally understand) but from the request for guidance/explanation perspective. </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433129 Wed, 19 Feb 2014 09:32:28 +0000 cmomma17 1433129@https://boards.hellobee.com/ <p>I would absolutely check in with HR for clarification on the policies! </p> https://boards.hellobee.com/topic/is-this-a-valid-reason-to-schedule-a-meeting-with-our-hr-manager#post-1433126 Wed, 19 Feb 2014 09:31:16 +0000 MarieJ 1433126@https://boards.hellobee.com/ <p>I work in the financial industry for a pretty big company. I hate my job. It is micro management at it's finest. That's a different story for a different day.</p> <p>Anyway, I am on the phone for 4 hours speaking to several branches, sales assistants and financial advisors. Just recently my supervisor has informed us that when we take a vacation or sick day, when we come back to work, we have to make that time up that we missed on the phone. How is that when we are using vacation and sick days? vacation days ar e just that, IMO and that time should not be made up.</p> <p>I also want to add that we have three sites like this...my location and two others and we are the only location being forced to this. It's not in the handbook or anything and I think my supervisor is abusing her authority. </p> <p>Is this worth a trip to HR or am I overreacting? </p>