https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Sun, 12 Apr 2026 07:37:29 +0000 https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134790 Tue, 24 Apr 2012 01:24:47 +0000 BSB 134790@https://boards.hellobee.com/ <p>Wow, cool! Glad to know I'll have good customer service when I need to buy one of their units. </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134782 Tue, 24 Apr 2012 00:16:58 +0000 tequiero21 134782@https://boards.hellobee.com/ <p>@blushink: haha, been 3 weeks. Have a birth story somewhere! </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134644 Mon, 23 Apr 2012 20:32:29 +0000 Mrs. Sunglasses 134644@https://boards.hellobee.com/ <p>Okay maybe I'm lost but when did I miss the memo that you gave birth? </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134643 Mon, 23 Apr 2012 20:31:48 +0000 Mrs. Bee 134643@https://boards.hellobee.com/ <p>ah i was pronouncing it wrong too! i have heard many stories about their great customer service and how they replace so many parts for free! good to hear that you had a great experience! </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134638 Mon, 23 Apr 2012 20:28:56 +0000 T.H.O.U. 134638@https://boards.hellobee.com/ <p>I just got a brand new freestyle because my battery died. </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134556 Mon, 23 Apr 2012 19:11:14 +0000 Cchoi4 134556@https://boards.hellobee.com/ <p>wow! I actually had them send me free tubing b/c mine had mold growing in it (yuck) so, yay for them!...but when part of my faceplate broke (the part that the tubing connects to), the lady told me that was not covered under warranty and I would have to pay $8 plus shipping $6. they do have great customer service (the lady was really nice) but perhaps they should have more consistent rules about what is covered and what isn't between customers. </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134555 Mon, 23 Apr 2012 19:11:11 +0000 chopsuey 134555@https://boards.hellobee.com/ <p>I pronounce it Meh-del-uh too! Mehdeeeela eh?<br /> And yes! I've heard great things about their customer service! </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134541 Mon, 23 Apr 2012 19:03:31 +0000 banana 134541@https://boards.hellobee.com/ <p>Medela has awesome customer service. My pump's suction wasn't working that well and they sent me a brand new pump overnight. I had to send them back the broken one but they sent the new one out to me first so that I could continue my pumping schedule. Love medela! </p> https://boards.hellobee.com/topic/medela-replaced-broken-faceplate-for-free#post-134534 Mon, 23 Apr 2012 18:58:08 +0000 tequiero21 134534@https://boards.hellobee.com/ <p>So the hospital provides you with Medela breast pump parts that u can take home and use on your machine. Turns out technically you're not supposed to because the tube has an extra piece at the end that connects to the machine and with the in style advanced, u r supposed to use the tubes they provided, which doesn't have that extra piece...anyway, a piece got broken off and my hubby went as far as buying another one! I really hated the idea of spending an extra $300...so my hubs went online and found that u could buy the faceplate for $35. There was a comment from someone saying Medela replaced it for free - and they did! And they're shipping it next day! Woo! So for now, pumping one boob at a time, but yay at gettn refund for the extra pump we bought...</p> <p>P.s. apparently I've been pronouncing it incorrectly. Meh-del-ah... It's supposed to be meh-dee-lah... </p>