https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Tue, 19 May 2026 13:10:50 +0000 https://boards.hellobee.com/topic/mountain-buggy-customer-service#post-2189661 Tue, 26 May 2015 14:38:47 +0000 Foodnerd81 2189661@https://boards.hellobee.com/ <p>@oliviaoblivia: not sure. It wasn't from a registry or anything. Boo. I got a good enough deal that I won't be upset if I have to fix it myself but you know... Them fixing it would be better. </p> https://boards.hellobee.com/topic/mountain-buggy-customer-service#post-2189658 Tue, 26 May 2015 14:34:51 +0000 oliviaoblivia 2189658@https://boards.hellobee.com/ <p>@Foodnerd81: it shouldn't be an issue with the floor model bit. Does BBB store past purchases? Proof of purchase was one of the first things they wanted. </p> https://boards.hellobee.com/topic/mountain-buggy-customer-service#post-2189653 Tue, 26 May 2015 14:32:48 +0000 Foodnerd81 2189653@https://boards.hellobee.com/ <p>@oliviaoblivia: bought it in store at BBB. Plus I got the floor model so I wonder if that would be a problem. </p> https://boards.hellobee.com/topic/mountain-buggy-customer-service#post-2189649 Tue, 26 May 2015 14:30:55 +0000 oliviaoblivia 2189649@https://boards.hellobee.com/ <p>I had a piece of the lock snap and they replaced it within a week.<br /> I was able to use a screenshot from my Amazon account for proof of purchase. </p> https://boards.hellobee.com/topic/mountain-buggy-customer-service#post-2189644 Tue, 26 May 2015 14:28:59 +0000 Foodnerd81 2189644@https://boards.hellobee.com/ <p>Anyone dealt with Mountain Buggy customer service or had something repaired with them? Our Mountain Buggy Nano has a screw loose (the hole is stripped, so we can't just tighten it) and the sun shade pops out. I bought it less than a year ago but don't have the receipt. I'm wondering if it's worth dealing them or just getting a new screw or duct taping it... </p>