https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Tue, 14 Jul 2026 12:34:09 +0000 https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1329183 Wed, 08 Jan 2014 18:44:27 +0000 Pirouette 1329183@https://boards.hellobee.com/ <p>@swedishfish: haha my birthday is the only thing they got right, literally!</p> <p>@Emsmems: I totally agree - the whole ordering on the phone thing is ridiculous! I wish online ordering was an option </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1329169 Wed, 08 Jan 2014 18:33:53 +0000 Emsmems 1329169@https://boards.hellobee.com/ <p>Wow, that's ridiculous! Edgepark was one of my options but I went with another because I could order online. Glad I did, and sounds like edgepark needs to do that so they don't have transcription errors! Sounds like someone needs to be fired! Geez! Hope you get your pump soon! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1329161 Wed, 08 Jan 2014 18:28:26 +0000 swedishfish 1329161@https://boards.hellobee.com/ <p>Edgepark messed up my order too...they got my birthday incorrect but we caught it quickly. Hope you get your pump soon! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1329153 Wed, 08 Jan 2014 18:25:15 +0000 Pirouette 1329153@https://boards.hellobee.com/ <p>@Alivoo01: I know! I registered a complaint but who knows if it'll do anything. Such customer service fail!<br /> @JessKas: I so wish I had done that! I can't believe a company can be so incompetent!<br /> @creativemomma15: I hope you have better luck with the other provider! I'm thinking of contacting empire to tell them they should look into other providers! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1328359 Wed, 08 Jan 2014 13:26:20 +0000 MrsH 1328359@https://boards.hellobee.com/ <p>That is ridiculous! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1328262 Wed, 08 Jan 2014 13:02:13 +0000 creativemomma15 1328262@https://boards.hellobee.com/ <p>That stinks! I am glad I saw this though because I was going to order my pump today through edge park. Guess I will be checking into the other medical supplier for my insurance! So sorry you have to deal with this! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1328244 Wed, 08 Jan 2014 12:57:44 +0000 StrawberryBee 1328244@https://boards.hellobee.com/ <p>Oh my goodness, what a pain! (literally!) </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1328223 Wed, 08 Jan 2014 12:54:04 +0000 JessKas 1328223@https://boards.hellobee.com/ <p>ugh, edgepark was the worst with me too! They also canceled my first order without telling me. I eventually found another provider that was so much easier! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1327951 Wed, 08 Jan 2014 11:28:41 +0000 indi 1327951@https://boards.hellobee.com/ <p>@Pirouette: That's awful! Sorry you've got to deal with such a hassle. </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1327930 Wed, 08 Jan 2014 11:23:16 +0000 Alivoo01 1327930@https://boards.hellobee.com/ <p>Holy cow!! That is super frustrating!! Looks like someone needs to do some re-training there or have double checks or something! Sheesh! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1327901 Wed, 08 Jan 2014 11:15:47 +0000 Littlebit 1327901@https://boards.hellobee.com/ <p>Holy crap. That's ridiculous!! </p> https://boards.hellobee.com/topic/never-thought-a-free-breast-pump-could-be-so-much-hassle#post-1327812 Wed, 08 Jan 2014 10:51:47 +0000 Pirouette 1327812@https://boards.hellobee.com/ <p>Wow is all I have to say! I ordered a breast pump 30 days before my due date through edgepark - I couldn't order earlier even though I knew I was delivering early. Fast forward to my due date and still no pump so I call them (my baby is already a week old and I've already had to get another pump because I was dealing with engorgement). They tell me the order was cancelled a few weeks earlier because the insurance info was transcribed incorrectly by the person who input the order. So instead of calling me to verify, they just cancelled the order! </p> <p>So I place another order and they tell me they'll expedite it - but they have to contact my doctor again and go through insurance verification again. So 10 days later supposedly it ships. Now it's been another 10 days so I spend an hour on the phone trying to get the tracking info - well they got my address wrong too so UPS sent the package back to them and it is now lost in transit due to "weather conditions". And the address they shipped to was a nonexistent address - you'd think someone would have picked that up! I then got bounced around to 4 different people, none of whom could help me and then finally got someone who agreed (after I unloaded on her!) to initiate a new order - this is now order #3! </p> <p>Meanwhile everyone keeps telling me I can access my info online and check the order status, but I can't log in...so I finally just found out they got my last name wrong in the system too! I seriously can't believe they could have gotten so much wrong! (I have a VERY easy last name). </p> <p>Seriously, so frustrated! No real point to this post other than to vent, and caution anyone using edgepark for your insurance pump! And maybe take some bets on when I might receive my pump and whether it will actually even be a breast pump! I can't wait to open it and find some random medical equipment haha. </p>