https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 27 Apr 2026 05:07:54 +0000 https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1705515 Tue, 17 Jun 2014 14:24:55 +0000 aegie 1705515@https://boards.hellobee.com/ <p>@MaryM: This. I was going to suggest snipping off the flowers and adding to a new onesie that's been prewashed. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704848 Tue, 17 Jun 2014 10:25:29 +0000 MaryM 1704848@https://boards.hellobee.com/ <p>@HLK208: You can post photos of the item you received in Etsy feedback. I'd consider doing that, and including a warning to other buyers that yes, the articles made by this store are super cute, but, that you caution people against washing...even hand washing them.</p> <p>If it's a onsie with flowers sewn to it, can you snip off the flowers and sew them on to a new/non-ruined onesie so at least it wasn't a total waste? (honestly I'm shocked the store owner hasn't suggested you send it back to her so she can do it) </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704834 Tue, 17 Jun 2014 10:20:55 +0000 Mrs. Jump Rope 1704834@https://boards.hellobee.com/ <p>@birdofafeather: honest to god. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704806 Tue, 17 Jun 2014 10:12:13 +0000 birdofafeather 1704806@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: whaaaat?! :shocked: ha! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704361 Tue, 17 Jun 2014 07:47:11 +0000 wonderstruck 1704361@https://boards.hellobee.com/ <p>What a crazy person! Leave a review to warn others and dispute it with Etsy and/or your credit card company ASAP. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704334 Tue, 17 Jun 2014 07:37:43 +0000 Mrs. Jump Rope 1704334@https://boards.hellobee.com/ <p>@birdofafeather: that's the correct process! People are asking me how to print real glitter, not the faux effect. </p> <p>I used a faux glitter text effect in one of my nursery prints &amp; it prints wonderfully at home and at a pro printer. People want to know how to print the 3d effect without having to add glue and glitter. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704218 Tue, 17 Jun 2014 05:35:26 +0000 IcebergMom 1704218@https://boards.hellobee.com/ <p>I haven't read all the posts but this seller makes me so mad! WHat on earth is she doing giving washing instructions!!!! Grrr </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1704168 Tue, 17 Jun 2014 00:19:04 +0000 birdofafeather 1704168@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: total thread jack, but i had birthday invites designed via etsy and she had glitter on the JPG and i sent it to my pro-lab for printing and it looked pretty much like glitter. and then i added glitter paint.... soooooo... get on that already! ha. i didn't print with b&amp;w only though, so maybe that's where she went wrong. :silly: </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1703971 Mon, 16 Jun 2014 20:36:30 +0000 immabeetoo 1703971@https://boards.hellobee.com/ <p>It is ABSURD that she doesn't prewash for this type of item. I think you're well within your rights for a full refund and I would pursue it aggressively. If that isn't your thing, I'd soak it in Oxi-Clean.</p> <p>I love Etsy, I love handmade, and I would 100% leave negative feedback, detailing your experience. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1703944 Mon, 16 Jun 2014 20:21:12 +0000 theotherstark 1703944@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: I have to disagree - it is clearly an error on the seller's part as the item was NOT labeled or listed as non-washable, and when the buyer specifically contacted the seller about washing instructions, not only did the seller not tell her that the item was not washable, but the item was ruined only when the buyer washed the item according to the instructions the seller gave her. Regardless of whether she listed the item as a photo prop, I don't think anyone would assume that a photo prop is a one-time use, shouldn't be washed type of thing. That is ridiculous. </p> <p>I agree with @mrbee: Lay out the full extent of your conversations, and tell her that you would like a full refund. If she doesn't budge, then I would definitely leave a full, detailed review. </p> <p>Also, I know youre hesitant, but I would like to know which shop this is. I will be looking for a cute going home outfit soon, and would certainly like to avoid this seller. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1703933 Mon, 16 Jun 2014 20:12:25 +0000 sunny 1703933@https://boards.hellobee.com/ <p>If Erinpye is right that Paypal will side with the seller, I would pursue something with your CC. Many CCs offer loss/damage benefits for purchases within 30-90 days. For instance, my husband cracked the screen of his brand new phone 2 weeks after getting it. Visa paid for the repair after filling out a claim form. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1703924 Mon, 16 Jun 2014 20:05:49 +0000 erinpye 1703924@https://boards.hellobee.com/ <p>I'd demand a replacement and offer to send the ruined product back. Remind her that when you asked how to wash it, she didn't say "don't," or "I don't recommend that," and instead gave you instructions that led you to believe washing it was totally ok. Let her know you just really want the item you paid for and are reluctant to leave a truthful negative review because you're hoping she'll make a true effort to resolve the issue. A partial refund doesn't cut it: it leaves you out $$, with an unusable product. Just FYI, you can try to dispute with paypal, but all she has to say is it was a custom, handmade item, and she'll win. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/3#post-1703913 Mon, 16 Jun 2014 19:59:28 +0000 lawbee11 1703913@https://boards.hellobee.com/ <p>@HLK208: This is not legal advice, just thought you'd find this Wikipedia page interesting because it's a good, basic overview of implied warranties. </p> <p><a href="http://en.wikipedia.org/wiki/Implied_warranty" rel="nofollow">http://en.wikipedia.org/wiki/Implied_warranty</a> </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703904 Mon, 16 Jun 2014 19:54:12 +0000 lawbee11 1703904@https://boards.hellobee.com/ <p>@HLK208: This B owes you a full refund or a replacement outfit at a minimum. I kinda want you to wall me her shop name so I can send her a little message. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703896 Mon, 16 Jun 2014 19:48:30 +0000 Pepper 1703896@https://boards.hellobee.com/ <p>I don't know... I mean, I've worked in retail stores where "final sale" items are clearly marked as non-returnable. However, we used to make exceptions to provide good customer service in certain situations. I feel like this is one of those situations.</p> <p>She made her own policies, probably to protect herself from people changing their minds or using an outfit once and trying to return it. But what happened here is a fluke kind of thing, and I think she should provide a full refund. She told the buyer how to care for the garment, and it got ruined. I'm disappointed in her response, and I would probably leave a review that reflects that. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703814 Mon, 16 Jun 2014 19:01:21 +0000 Mrs. Jump Rope 1703814@https://boards.hellobee.com/ <p>@mrbee: not sure if you saw the listing, but it is described a photo prop or take home outfit. </p> <p>It wasn't false advertising. Her listing is scarce though and doesn't describe the materials used, and doesn't even specify if the item has ready been washed and/or if it is washable. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703812 Mon, 16 Jun 2014 19:00:03 +0000 dc yoga bee 1703812@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: Awe,thanks. No one complained to my face about them other than MIL of course! Thankfully, she got the wedding programs right. That's what irked me. I wanted matching programs and she didn't even take $5 off or offer free shipping those (which were my next order). </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703806 Mon, 16 Jun 2014 18:57:27 +0000 mrbee 1703806@https://boards.hellobee.com/ <p>I would demand a full refund still. Regardless of her stated refund policy, she is still subject to the FTC guidelines around truth in advertising. She sold a product labeed as a "take home outfit," not a one-time "photo prop" that can't be washed. If she had accurately labeled her item, I'd accept that you had no case. Since she didn't, I'd pursue the full refund.</p> <p>In any case, I'd almost prefer to eat the full refund just to leave a detailed review. If she won't give accurate descriptions of her products, the only remaining line of defense is fellow buyers/reviewers! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703801 Mon, 16 Jun 2014 18:55:49 +0000 Mrs. Jump Rope 1703801@https://boards.hellobee.com/ <p>@dc yoga bee: that makes me angry. Quality control much?! I'm a wedding stationer and a complete perfectionist. I would be horrified if I gave invitations to a bride that were less than perfect. Sorry you had such a poor experience :( </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703799 Mon, 16 Jun 2014 18:54:38 +0000 Mrs. Jump Rope 1703799@https://boards.hellobee.com/ <p>@swedishfish: it IS, but it's outside the scope of etsy. Does that make sense?</p> <p>If she'd had posted the washing instructions in her listing, it'd be a different story. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703791 Mon, 16 Jun 2014 18:49:46 +0000 dc yoga bee 1703791@https://boards.hellobee.com/ <p>@CupQuakeWalk: That's a good point! I know with Amex you can dispute items that you DID get, and services. I disputed when I got my hair done,and made her stop because she kept burning me and,I ended up having to go get treated for burns. I only let her make 3 passes with the flat iron before I was out of the chair. She did not finish, gave me 2nd degree burns, and would not refund me (they hold apt with card so she charged it!) Amex,was great about it and, I don't think it was unethical at all.</p> <p>I would dispute it to etsy. My etsy seller messed up our wedding invitations. They arrived with ink bleed. She was like I don't know what to do, and didn't offer my money back. I ended up having to send them as I didn't have enough time for another custom order but ended up leaving neutral feedback. Was too stressed from wedding planning to dispute it, but I probably would have under different circumstances. </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703780 Mon, 16 Jun 2014 18:45:13 +0000 swedishfish 1703780@https://boards.hellobee.com/ <p>@HLK208: @Mrs. Jump Rope: but HLK208 contacted the Etsy seller before washing the product and the seller gave her instructions on how to wash instead of saying don't wash it. Isn't that an error on the seller's part?</p> <p>I want to know the shop too! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703759 Mon, 16 Jun 2014 18:24:48 +0000 Raindrop 1703759@https://boards.hellobee.com/ <p>@HLK208: I'm so happy the 2 other times were great. :D Grrr this 3rd time! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703756 Mon, 16 Jun 2014 18:23:54 +0000 HLK208 1703756@https://boards.hellobee.com/ <p>@Raindrop: I agree, I've bought hundreds (...oops...) of items from etsy. I've only had maybe 3 problems? But of the 3, 2 sellers fixed the problem without disagreeing with me or putting blame on me and the third was this seller! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703728 Mon, 16 Jun 2014 18:00:51 +0000 Raindrop 1703728@https://boards.hellobee.com/ <p>Again all sellers are not like this! Most sellers are very good and strive for great customer service.</p> <p>I am a very low key seller. I sell 2 items a month on average with a no refund or return policy. I have resent an item once because the item was stolen from my buyer's porch. I had no reason not to believe him so I just sent him a similar item (since they are handmade can't send something that looks exactly the same) with signature required. I have yet to get a bad review *FX* but I would gladly refund or send a new item to someone if they contacted me. One time I even offered a refund to an unhappy customer that also had his item lost in the mail b/c I didn't have a similar item in stock and he actually refused to accept it, he just wanted to tell me what happened and thought I was great seller.</p> <p>I should note that etsy is just a hobby for me and I feel people that use it as their main income are going to be a lot more tight about giving money back or resending items.</p> <p>I just wanted to point this out in case this situation has turned any off anyone on the HB boards to etsy. Etsy is normally great! I swear. :) </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703703 Mon, 16 Jun 2014 17:41:32 +0000 sunny 1703703@https://boards.hellobee.com/ <p>Omg how irresponsible. I would definitely let the etsy seller know what you want (e.g. a full refund) and if you don't get it, you'll have to leave negative feedback about the transaction. I don't think a half refund is acceptable since the item cannot be salvaged. </p> <p>I'd also pursue a chargeback with Paypal or your CC as well. Paypal might find in your favor, and I would think $60 is worth giving it a try. </p> <p>Good luck! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703702 Mon, 16 Jun 2014 17:40:33 +0000 SugarplumsMom 1703702@https://boards.hellobee.com/ <p>Because she's being so rude, I'd contest it and show the email about her washing instructions as proof. I do not think you should pay for false advertising and poor customer service. I detest that she's going back on her washing instructions and saying how it shouldn't be washed since it's not for everyday wear (especially when she advertises it as going home outfit). I can't believe no one else has complained! I think she's preying on pregnant women!!! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703681 Mon, 16 Jun 2014 17:26:47 +0000 HLK208 1703681@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: lol to printing glitter! I swear, I'm not one of THOSE buyers! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703680 Mon, 16 Jun 2014 17:26:31 +0000 Kimberlybee 1703680@https://boards.hellobee.com/ <p>@Mrs. Jump Rope: LOL.... printing glitter!!! </p> https://boards.hellobee.com/topic/ruined-etsy-outfit/page/2#post-1703674 Mon, 16 Jun 2014 17:24:29 +0000 Mrs. Jump Rope 1703674@https://boards.hellobee.com/ <p>@pinkcupcake: Yup. And I get at least three messages a week asking me how to print glitter.</p> <p>I DON'T KNOW. If I did, I wouldn't live in such a small house. I'd be a freaking millionaire for being the genius that can print glitter. </p>