https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 11 May 2026 21:56:25 +0000 https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2402005 Mon, 28 Dec 2015 14:28:26 +0000 Mrs. Pen 2402005@https://boards.hellobee.com/ <p>@erinpye: I wholeheartedly agree with this! </p> <p>I agree with what you did, including a disclaimer that the owner personally reached out to you and tried to rectify the situation. I get that it left you feeling uncomfortable, but like erinpye said, this is his business that means a lot to him. He probably does highly value customer satisfaction and want to maintain a good reputation. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401962 Mon, 28 Dec 2015 14:01:08 +0000 erinpye 2401962@https://boards.hellobee.com/ <p>I'm glad you updated it, I absolutely would have. I was a business owner and got 1 bad review once, and I did everything I could to make it right, because I cared about the client, her happiness, and my business. In today's online world, a single negative review, even if deserved, can affect someone's livelihood far more than you'd suspect, and cost that owner and his family hundreds to thousands of dollars in business. If someone made such a personal effort to make it right with me, I wouldn't want to hurt his future work. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401755 Mon, 28 Dec 2015 11:43:51 +0000 mediagirl 2401755@https://boards.hellobee.com/ <p>@Modern Daisy: that sounds like the perfect way to handle it. I have updated reviews before when I have been contacted to let folks know that the management does care and did contact me, offered me something, etc. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401753 Mon, 28 Dec 2015 11:42:41 +0000 Modern Daisy 2401753@https://boards.hellobee.com/ <p>Okay, thanks to your feedback I just updated my review to add that the owner contacted me to apologize. I didn't modify the original text or change the rating. I feel like that would be lying because my experience was very bad and honestly I'm not sure he really "got" what the problem was. I appreciate that he reached out to me but I also feel like my privacy was violated a little.. Does that make sense? </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401567 Mon, 28 Dec 2015 10:25:41 +0000 Mrs.KMM 2401567@https://boards.hellobee.com/ <p>I would leave the original review but add a follow-up about how they contacted you and tried to make it right. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401565 Mon, 28 Dec 2015 10:24:22 +0000 snowjewelz 2401565@https://boards.hellobee.com/ <p>I agree with adding an update to the review. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401556 Mon, 28 Dec 2015 10:18:57 +0000 MOMTOLITTLEB 2401556@https://boards.hellobee.com/ <p>I also agree with adding that the manager followed up with you- that is also honest and part of the story. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401465 Mon, 28 Dec 2015 09:02:36 +0000 Modern Daisy 2401465@https://boards.hellobee.com/ <p>@peachykeen: I did not lose any money because thankfully the bad service happened before I gave a deposit! I only lost time and was very frustrated because I had a time and $ sensitive question that I needed a response to. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401446 Mon, 28 Dec 2015 08:38:26 +0000 JoJoGirl 2401446@https://boards.hellobee.com/ <p>Agreed. I had the same thing happen. I updated my review and said something like "the company reached out and has tried to rectify the situation".... honesty all around. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401441 Mon, 28 Dec 2015 08:33:07 +0000 ALV91711 2401441@https://boards.hellobee.com/ <p>I think you should leave the review up. The service was still bad. If anything you could add in that the manager did reach out to you. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401440 Mon, 28 Dec 2015 08:32:59 +0000 LuLu Mom 2401440@https://boards.hellobee.com/ <p>I would modify my review and add to the end of the review "post experience I was contacted by management a few weeks later and was offered a personal apology." </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401436 Mon, 28 Dec 2015 08:31:27 +0000 TemperanceBrennan 2401436@https://boards.hellobee.com/ <p>I would keep it up, but post a follow up. I would say something like "After I posted the initial review, the owner contacted me, apologized for my experience, and we had a positive conversation about how he could improve his business. I appreciate that he took the time to reach out to me." </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401435 Mon, 28 Dec 2015 08:30:25 +0000 peachykeen 2401435@https://boards.hellobee.com/ <p>The gift card does seem like he is trying to "buy" your review. Did you lose money due to the poor service? Is there any logical reason for him to offer the $100? (especially instead of a refund?)</p> <p>I think I would probably modify my review, leaving the poor review from before but then stating that the owner did reach out to me to try to remedy the situation. I'm not sure whether I would accept the gift card or not depending on whether I felt it was appropriate compensation.</p> <p>What a tough situation he put you in! </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401434 Mon, 28 Dec 2015 08:29:32 +0000 skipra 2401434@https://boards.hellobee.com/ <p>I posted a bad review once and was called and offered free stuff afterwards. They never asked if I would take the review down but it was implied. It actually made me more annoyed, like they were trying to pay me off. I left the review and never redeemed any of their freebies.<br /> ETA maybe you can update to review to say they apologized if you still feel bad? </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401433 Mon, 28 Dec 2015 08:28:56 +0000 gracecat 2401433@https://boards.hellobee.com/ <p>Agree with the above! </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401430 Mon, 28 Dec 2015 08:27:41 +0000 T.H.O.U. 2401430@https://boards.hellobee.com/ <p>I dont think I would take it down if it is just factual. But maybe adding a note that they did finally reach out to you. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401429 Mon, 28 Dec 2015 08:27:14 +0000 brady80 2401429@https://boards.hellobee.com/ <p>you could edit the review to add that the company reached out to you etc. I wouldn't take it down, but I think if I read a negative review and then saw that the company tried to make it better, I would be impressed. </p> https://boards.hellobee.com/topic/should-i-remove-or-modify-my-review#post-2401426 Mon, 28 Dec 2015 08:22:30 +0000 Modern Daisy 2401426@https://boards.hellobee.com/ <p>I posted a while back about whether or not I should write a negative online review of a company that gave me terrible service and got a lot of great advice, so now I'm back with a follow-up.</p> <p>I posted the review and kept it short, factual and non-emotional. I didn't name any employee names. About a week after it went up, the owner of the company called my cellphone and apologized up and down for my negative experience and wanted to hear more about what went wrong so they could avoid making the same mistake. I was a little annoyed that he called me because the review was supposed to be anonymous (yelp), but I appreciated that he cared and it was a positive conversation. The thing that bugged me a little though was that he kept blaming the sales guy who had been ignoring me when I tried to tell him (and wrote in the review) that it was really the managers fault since I asked to speak to a manager and no one ever reached out to me.</p> <p>On Christmas Eve (a month or so after the call) I got a FedEx package with a note of apology and a $100 visa gift card. Again, I appreciate the gesture but I kind of feel like he is trying to get me to take down my review and I'm not sure if I should. He never outright asked me to but he kept referencing it during our phone call and pointed out how he was upset that the only two negative reviews show up on yelp and there are also positive reviews that are hidden.</p> <p>I know this isn't a huge deal at the end of the day but I'm just curious to see what everyone else would do! Part of me wants to keep it up because the service was really bad (hence the review, which I've almost never done before) and I feel like I'm being bought. But on the flip side I don't want to "stand my ground" to an extreme or anything. </p>