https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 11 May 2026 14:43:43 +0000 https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470614 Sun, 30 Dec 2012 00:25:23 +0000 autumnlove 470614@https://boards.hellobee.com/ <p>:-( I'm sorry! </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470613 Sun, 30 Dec 2012 00:24:54 +0000 mrsmate 470613@https://boards.hellobee.com/ <p>How horrible! I know this doesn't help now and wouldn't help if you're stranded with a broken stroller, but uppababy guarantees your stroller won't be broken if you use their travel bag. If for some reason it does break they'll replace the stroller. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470607 Sun, 30 Dec 2012 00:21:06 +0000 sunny 470607@https://boards.hellobee.com/ <p>You should check to see if your credit card has any damaged baggage insurance. Some cards have it as a benefit if you purchased the ticket with the card. Alternatively, check if the card has a damage benefit. My husband accidently smashed his iPhone days after he bought it and the card reimbursed him for repairing it! What a huge relief... It saved us $200! </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470557 Sat, 29 Dec 2012 23:10:23 +0000 jedeve 470557@https://boards.hellobee.com/ <p>@alie: agree. They don't want bad pr. Get some people to retweet it too. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470463 Sat, 29 Dec 2012 22:19:59 +0000 eeh 470463@https://boards.hellobee.com/ <p>I hate to be the bearer of potentially bad news but I flew about a month ago and researched flying with strollers and most airlines won't reimburse for strollers because they're considered a fragile item. I would still definitely check into it though. In the future buy a travel bag to protect it so the bag takes the beating and not the stroller. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470440 Sat, 29 Dec 2012 22:13:54 +0000 Bao 470440@https://boards.hellobee.com/ <p>Wow are you serious!? That is horrible, I agree, do NOT fly with them again. Good to know for the future. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470330 Sat, 29 Dec 2012 21:31:40 +0000 fairefaire 470330@https://boards.hellobee.com/ <p>This might sound totally random, but try tweeting them. You might be able to get someone to respond by Direct Message with a contact phone # to expedite things. I have had the BEST luck with contacting airlines on Twitter when there is a problem (which is like... every. single. time. I fly.). Usually they're super responsive. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470292 Sat, 29 Dec 2012 21:12:47 +0000 Reese 470292@https://boards.hellobee.com/ <p>Argh what a PITA. Stay on their back and I would also send pictures. </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470289 Sat, 29 Dec 2012 21:09:25 +0000 Baby Boy Mom 470289@https://boards.hellobee.com/ <p>@MamaBehr: Thanks!<br /> I agree, the big airlines have horrible customer service. The last few flights I've taken a new approach of making a really big deal out of everything so they can't brush me off. Being polite just doesn't cut it. I hate that it has to be that way, but if I gate check my stroller that means that I need it in the airport and cannot wait until it comes out with the rest of the luggage (one instance), and if I ask for water for my toddler I cannot wait an hour (!) to get it (yet another). </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470287 Sat, 29 Dec 2012 21:09:08 +0000 birdofafeather 470287@https://boards.hellobee.com/ <p>yuck, that sucks. hope you get a resolution! </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470276 Sat, 29 Dec 2012 21:03:51 +0000 MamaBehr 470276@https://boards.hellobee.com/ <p>It is crazy to me how much they didn't care!!! I was standing there with two small children looking like I could cry and no one cared! Everyone kept pointing fingers at other people to help us.... ugh. Worst experience flying EVER! This is the FOURTH time that we made this exact trip and on tinier plane and with worse turbulence.<br /> @babyboymom I hope that you are able to get reimbursed for your broken belly bar... </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470271 Sat, 29 Dec 2012 20:58:29 +0000 Baby Boy Mom 470271@https://boards.hellobee.com/ <p>We just had our belly bar broken by Copa and it looks like it's on us (although still haven't received a final decision so maybe we'll luck out). I know most airlines have some disclosure about how they're not liable for damage to gate check items, but it's worth a try. We were told we had to file a claim within a week of the flight, so I would look into it again. They must have a phone number- check the website and worst case call reservations and ask to be transferred to customer service. Good luck! </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470270 Sat, 29 Dec 2012 20:56:59 +0000 matador84 470270@https://boards.hellobee.com/ <p>Ugh I'm so sorry! That is really sad. My dad was a baggage handler for 40 years and always would tell me stories about how crappy other handlers treat people's luggage. I hope you get some sort of reimbursement! I was just looking at stroller bags this week! </p> https://boards.hellobee.com/topic/us-airways-broke-my-stroller#post-470267 Sat, 29 Dec 2012 20:52:53 +0000 MamaBehr 470267@https://boards.hellobee.com/ <p>So we made it to our destination, had a nice visit, and was on our way home. US Airways BROKE our stroller. I don't mean snapped the cup holder off, they TORE off our wheel. THEN! Didn't offer to help us! We were on a tiny plane and waiting on the tarmac in Philadelphia and my toddler daughter was so freaked out and my infant son was crying, but we couldn't take them inside because we now had a broken stroller and four carry ons to lug through the airport. No one offered to help! NO ONE! If I had been by myself I would have cried. </p> <p>To make matters worse, I'm afraid I might have messed up the ability to make a claim because I wanted to get said daughter and son OUT of the airport and home. I contacted US Airways in an email, but they don't have a phone number, and I'm really worried they won't pay for a replacement wheel or apologize. </p> <p>We will NEVER fly them again.... </p>