Hellobee Boards Topic: What do you think of the "nurses line" you can call at your pediatrician?

Hellobee Boards Topic: What do you think of the "nurses line" you can call at your pediatrician? https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Mon, 25 May 2026 14:12:42 +0000 PurplePeony on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633788 Wed, 14 May 2014 12:52:01 +0000 PurplePeony 1633788@https://boards.hellobee.com/ I've had exactly the same experience as @septca and @MrsTiz. I like our nurse line and have found them very helpful. The only thing I'm not a huge fan of is that if you call after hours, it goes to a nurse triage service (as opposed to the staff nurses) and you get charged $10. I wasn't aware of that the first time I called, and while I was satisfied with the answers I got from her and I'm grateful the service is available, when I got the bill I was like "what??" sumer08 on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633739 Wed, 14 May 2014 12:36:17 +0000 sumer08 1633739@https://boards.hellobee.com/ Not a fan at all. I feel like I can get better "advice" from a quick google search. They always end the call with "well, it's really up to you if you want to bring him in". They never give you a straight answer. Mrs. M on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633483 Wed, 14 May 2014 11:05:03 +0000 Mrs. M 1633483@https://boards.hellobee.com/ It is great during and after office hours! mrs. tictactoe on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633477 Wed, 14 May 2014 11:03:55 +0000 mrs. tictactoe 1633477@https://boards.hellobee.com/ During office hours, you can talk to one of the nurses for simple questions, but after hours, you call and leave a message and the on call doctor calls you back. Mrs. Pen on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633470 Wed, 14 May 2014 11:02:22 +0000 Mrs. Pen 1633470@https://boards.hellobee.com/ I really like mine! They are really kind and helpful. I think that some of what they say is policy though- they tend to err on the side of caution and suggest the ER for a lot of things that I wouldn't necessarily go to ER for. So that would be the only thing, but they are kind and help me get messages to my doctor in a timely manner. kjpugs on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633371 Wed, 14 May 2014 10:22:35 +0000 kjpugs 1633371@https://boards.hellobee.com/ @Mrs. Polish: I agree- my call is more to find out if we should be seen. I found it helpful when E was congested and not sleeping well. Internet was telling me all sorts of medicines to give her, etc, but they said she was not old enough. They gave me tips of what I could buy and also what to do that night to help her sleep. We didn't even consider letting her sleep in her infant seat but they suggested it and it helped TREMENDOUSLY. Also gave us a recipe to make saline "spray" that night before we could go buy some. mrs. wagon on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633314 Wed, 14 May 2014 10:02:49 +0000 mrs. wagon 1633314@https://boards.hellobee.com/ Ours is amazing! They are so helpful and knowledgeable, and they always give you the option to come in or have the doctor call you back. .twist. on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633308 Wed, 14 May 2014 09:59:35 +0000 .twist. 1633308@https://boards.hellobee.com/ It's terrible. Each time I have called, they've told me to go to the children's hospital. Each time I've gone to the hospital, they turn me away and tell me it was unnecessary. I always feel like a fool. So I stopped and use my gut feeling now. Anagram on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633302 Wed, 14 May 2014 09:58:41 +0000 Anagram 1633302@https://boards.hellobee.com/ My ped doesn't have one---You can either talk to the doctor or the doctor will call you back as soon as they can. I *love* that. My OB has a nurses line and I found that the main nurse would sometimes give me misinformation. Like once, I was worried I was leaking amniotic fluid (I was 38 weeks). She told me over the phone I was fine but that I *could* come in "if I felt like I really needed to", but she said it in a tone that made me feel stupid for "needing to". But when I actually went in to the doctor, he told me he always, always prefers patients to be safe rather than sorry and that he would happily see a patient every day than to lose a baby from a mom not coming in. So I was like, yeahh...you might want to tell your nurse your philosophy. That kind of stuff happened throughout my pregnancy. mrsjazz on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633284 Wed, 14 May 2014 09:53:24 +0000 mrsjazz 1633284@https://boards.hellobee.com/ With our ped.'s line they just take a message and have the doctor on call phone us back. I've only called twice and both times I was definitely put at ease--even after scouring the internet. swurlygurl on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633115 Wed, 14 May 2014 08:48:46 +0000 swurlygurl 1633115@https://boards.hellobee.com/ Mine was not helpful the ONE time I needed them. Noticed that L was starting to get what looked like chicken pox - she had just received the vaccine a couple days prior, so I wanted to know what, if anything, I needed to do. Is she contagious? Can she be around people/go to daycare? I had to leave a message and they never called me back. Rude. BlueWolverine on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633084 Wed, 14 May 2014 08:37:54 +0000 BlueWolverine 1633084@https://boards.hellobee.com/ Our ped doesn't really have one. They have a call service and the doc from the practice on call will call you back within a few minutes. I like it. Last time LO was sick (with stupid roseola), her doc was on call so we were able to talk to her. LuLu Mom on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633078 Wed, 14 May 2014 08:36:35 +0000 LuLu Mom 1633078@https://boards.hellobee.com/ I've used it a couple times and found it helpful. It's good in the "do I need to take her in, or can I wait it out" situations. Trailmix on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633059 Wed, 14 May 2014 08:29:28 +0000 Trailmix 1633059@https://boards.hellobee.com/ Very helpful, I'm a big fan! For some reason, I like that I'm not 'bothering' our ped all the time with my silly fears/questions, and the NP who calls back is always sweet and reassuring. I call a lot tho, lol, so maybe that's why? Boheme on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633040 Wed, 14 May 2014 08:22:37 +0000 Boheme 1633040@https://boards.hellobee.com/ Ours is very helpful! They either answer me immediately, or confer with my ped and call back within 30 minutes. We can also text our ped, but I will use that as a last resort. MrsTiz on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633016 Wed, 14 May 2014 08:11:37 +0000 MrsTiz 1633016@https://boards.hellobee.com/ I love ours! I actually called last night about Tylenol dosage. You leave a message and they call you back within a half hour most of the time. They've always been very helpful and if it's something they aren't sure about they'll have you come in the next morning. septca on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1633012 Wed, 14 May 2014 08:10:02 +0000 septca 1633012@https://boards.hellobee.com/ Ours is great - you have to leave a message with your issue, and then they call you back within about 15-20 minutes. I like that system because when the nurse calls back, she has already looked at DD's chart and heard my message, so she usually already has an answer for me. Most of the time, they have told me that I don't need to come in, but once they said that I should, and it was really easy because the nurse was able to make me an appointment while I was on the line. My favorite thing is that the nurse is able to tell me what they are seeing across the board at any given time - so for regular illnesses, they can say, "oh, that's normal, we are seeing a ton of kids with those symptoms this week." Mrs. Sunshine on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632985 Wed, 14 May 2014 07:52:40 +0000 Mrs. Sunshine 1632985@https://boards.hellobee.com/ They suck. 1/2 the time no one answers nor do they call back in any sort of timely manner hellocupcake on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632977 Wed, 14 May 2014 07:45:06 +0000 hellocupcake 1632977@https://boards.hellobee.com/ I like them. But I mostly used to call for reassurance. The nurses I spoke to were so nice and answered ALL my questions. It was nice to have that instead of the internet that would lead me to a dark place of "this one time I thought my baby had a cough but it was something extreme and he/she has an incurable fill in the blank." We only called twice though, so idk if we maybe just got lucky? yerpie110 on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632961 Wed, 14 May 2014 07:36:10 +0000 yerpie110 1632961@https://boards.hellobee.com/ They are ok. They do answer our questions, but so far, they have told us to come in every single time for "precautionary" reasons. I dislike that, so I don't call much. I mostly just ask my bil, who is a ped. Smurfette on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632921 Wed, 14 May 2014 07:01:33 +0000 Smurfette 1632921@https://boards.hellobee.com/ I really like it. They are helpful as to if we need to come in and the doctor. The after hours nurse is through the Children's Hospital and they have been great every time I have had to call. Mamaof2 on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632919 Wed, 14 May 2014 06:58:34 +0000 Mamaof2 1632919@https://boards.hellobee.com/ I have been very happy with ours! Ra on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632917 Wed, 14 May 2014 06:57:32 +0000 Ra 1632917@https://boards.hellobee.com/ We just switched B's pediatrician and the new one takes all of his calls directly, day or night. I much prefer talking to the doctor than the nurses line. ValentineMommy on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632905 Wed, 14 May 2014 06:33:09 +0000 ValentineMommy 1632905@https://boards.hellobee.com/ Not a fan. They basically always tell me to come in. Foodnerd81 on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632904 Wed, 14 May 2014 06:31:35 +0000 Foodnerd81 1632904@https://boards.hellobee.com/ Not a fan. I often disagree with their advice or it seems outdated or just plain wrong- like saying I can't bf after getting a cavity filled. The nurse was looking on the internet for the info. It's weird because I really like the nurses I see in the office! So I usually just text my friend who is a pediatrician anyway. :) GrapeCrush on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632900 Wed, 14 May 2014 06:26:03 +0000 GrapeCrush 1632900@https://boards.hellobee.com/ During office hours you talk to a nurse, and so far all but once they've been really helpful. If you have additional questions that their unsure of, they get the doctor. During non-office hours, you get the answering service and they page the doctor on call(our practice has 4) and they call you back. Weagle on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632893 Wed, 14 May 2014 06:15:20 +0000 Weagle 1632893@https://boards.hellobee.com/ They just take a message and the ped calls back in between her next appointment. If she can't call back for whatever reason, we're patched through to the pediatrician's at the hospital. Our ped has been known to respond to emails/texts/calls personally at all hours of the night, though. We love her so much! MamaMoose on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632890 Wed, 14 May 2014 06:11:07 +0000 MamaMoose 1632890@https://boards.hellobee.com/ During office hours they always confer with the doctor and call back. After hours our practice patches straight through to Vanderbilt Children's Hospital so those nurses are amazing. Dandelion on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632882 Wed, 14 May 2014 05:52:03 +0000 Dandelion 1632882@https://boards.hellobee.com/ The nurses at my pediatrician are pretty good. So far have been helpful. The ones at my OB office are pretty lousy. daniellemybelle on "What do you think of the "nurses line" you can call at your pediatrician?" https://boards.hellobee.com/topic/what-do-you-think-of-the-nurses-line-you-can-call-at-your-pediatrician#post-1632872 Wed, 14 May 2014 05:20:38 +0000 daniellemybelle 1632872@https://boards.hellobee.com/ Not a fan. Their advice is sometimes outdated (recommended teething crackers & Orajel for teething pain, when I think Orajel especially has fallen out of favor) & they always say the same thing: "Well, you can come in if you want." They never say whether I should or not for liability reasons, I'm sure.