https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Fri, 22 May 2026 23:36:12 +0000 https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2225136 Thu, 02 Jul 2015 12:59:06 +0000 Pirouette 2225136@https://boards.hellobee.com/ <p>@sorrycharlie: thanks! I think we're gonna get the Tryp! Tried it out in the store today and it was perfect for me and LO. Now to wait for a coupon :) </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224168 Wed, 01 Jul 2015 17:58:59 +0000 sorrycharlie 2224168@https://boards.hellobee.com/ <p>@Pirouette: We have the Best Chairs Camilla (BBB cheapest option!). They let us use a coupon too. It's super comfy! My only regret is not getting one that reclines! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224126 Wed, 01 Jul 2015 16:35:19 +0000 Pirouette 2224126@https://boards.hellobee.com/ <p>@kjpugs: exactly! Me either. I'm a laid back and patient person, but i do not respond well to be treated like im in the wrong when it's not my fault at all! And the fact that they get away with it all the time makes me so angry. </p> <p>@Thenetexan: i have to say, while I'm really sorry you're not happy with it, it totally makes me feel better right now haha. And i agree, having done without one for this child and done fine, i question how necessary they are, and i went back and forth for half a year deciding what to get for some type of seating. But to finally decide and then have this happen? Oh the frustration! </p> <p>@MamaG: @Boopers: thanks! Wait, you can use a coupon on it too?! Now that's awesome! Now to find a coupon :) </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224113 Wed, 01 Jul 2015 16:18:11 +0000 Boopers 2224113@https://boards.hellobee.com/ <p>@Pirouette: another vote for Best chairs! We got ours at Buy Buy Baby and used a 20% off coupon that BBB sent in the mail. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224109 Wed, 01 Jul 2015 16:11:29 +0000 MamaG 2224109@https://boards.hellobee.com/ <p>We also have a Best Chair from BBB that we love. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224088 Wed, 01 Jul 2015 16:00:08 +0000 Thenetexan 2224088@https://boards.hellobee.com/ <p>I forgot to mention that after all the drama, I don't really love my glider... I have a glider recliner in my oldest's room that is so much more comfortable. Luckily, we don't use the PBK one that much. My youngest did not nurse for an hour per feed and require heroics to get him to sleep like my first did. I now understand why some people think a glider is unnecessary! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224082 Wed, 01 Jul 2015 15:49:32 +0000 kjpugs 2224082@https://boards.hellobee.com/ <p>@Pirouette: yep exactly. I've learned my furniture/holiday item lesson from these experiences with them! Let us know how it goes! I usually am not a "push them harder" person but with these situations when a company is THAT in the wrong and then does it ALL THE TIME I think it's appropriate for them to make it TRULY right. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224081 Wed, 01 Jul 2015 15:49:04 +0000 Pirouette 2224081@https://boards.hellobee.com/ <p>@daniellemybelle: thanks! hey, maybe i'll end up with a BETTER chair after all this. and give PBK none of my money. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224080 Wed, 01 Jul 2015 15:48:17 +0000 Pirouette 2224080@https://boards.hellobee.com/ <p>@snowjewelz: thanks! i'm gonna try to look at them this weekend!</p> <p>@PurplePeony: that's a good point, since i'm small and she's small. i remember that was hard with nursing at the beginning (granted, we were using an office chair haha).</p> <p>@Thenetexan: seriously! i have decided never again with anything like furniture. they have such communication issues! they have zero control over what is or isn't shipped. I'm glad your situation (accidentally) worked out! I'm not pregnant, and i wanted to punch my computer haha! </p> <p>@kjpugs: oh i will! this isn't over :silly: the supervisor is off on vacation but apparently all of my emails have been left for her for when she gets back, and I will be following up after the holiday for sure. I'm also contemplating writing a letter to someone about my experience, but I'm not sure who to write that it wouldn't just fall on deaf ears. This isn't the end of it in my mind, but I am taking my refund ASAP, because i need that $ to buy a new chair (from someone else)! And i'd love a gift card to buy sheets, because no way am I buying her twin bed from them, but i do love their sheets. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224068 Wed, 01 Jul 2015 15:38:11 +0000 daniellemybelle 2224068@https://boards.hellobee.com/ <p>Another vote for Best Chairs. We've been very happy with ours and they are always well reviewed. </p> <p>Sorry about your experience though! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224066 Wed, 01 Jul 2015 15:37:11 +0000 kjpugs 2224066@https://boards.hellobee.com/ <p>@Pirouette: keep pushing. PBK is AWFUL about this kind of stuff and if you push you could likely get a good discount or gift card. At least you should get a refund and a gift card for the future. They lost an order of mine (well one item they sold me was not in stock anymore, not replaceable and the other was backordered) - it was an easter basket and they just NEVER UPDATED ME. A week before easter I called and they told me. They said they could get me the basket part by the end of the month (after easter) and credit me for the liner. I said no way and pushed back hard on it and ended up getting refunded plus $50 gift card. My friend had a huge issue with them with their furniture for the nursery and a rocking chair that was supposed to be a glider or something like that and ended up keeping it, but got the whole price on a gift card- like hundreds of dollars. She also had to push hard but it seems to be worth it. I used my gift card to buy my LO new sheets- something less likely to get messed up! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224063 Wed, 01 Jul 2015 15:35:42 +0000 Thenetexan 2224063@https://boards.hellobee.com/ <p>I had a really hard time with their customer service regarding my glider and the promised window delivery moving back two months after I replaced my non refundable order. They were extremely disorganized. The deal we worked out was for me to pick a new fabric, since that was supposed to be the back order issue. The day I picked a new fabric, the chair arrived. They clearly have poor communication with their manufacturer. It was frustrating, especially to the pregnant hormonal customer. I will stay away from them in the future for non stocked items. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224060 Wed, 01 Jul 2015 15:30:53 +0000 PurplePeony 2224060@https://boards.hellobee.com/ <p>@Pirouette: we have the Benji and it's a great size, not too huge. I have used it for nursing DD since she was a newborn. It's not big enough for her to sit beside me when we read books, but she sits on my lap just fine. I think one that's wide enough for her to sit next to me would be too wide for me to comfortably nurse in, so I preferred the smaller-scale chairs. I definitely recommend checking them out in person if you can, though! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224054 Wed, 01 Jul 2015 15:26:22 +0000 snowjewelz 2224054@https://boards.hellobee.com/ <p>We love our Best chair too! It's giant and sooo comfy. We got ours at BBB. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224050 Wed, 01 Jul 2015 15:22:41 +0000 Pirouette 2224050@https://boards.hellobee.com/ <p>@PurplePeony: thanks! i'm going to look into Best. I just checked their website and was a little overwhelmed trying to figure out the differences...probably "best" to check them out in person! does yours fit you and your LO comfortably? My goal is to have it to read with her for now and then use it for nursing #2 when we have a #2. i'm so sick of sitting on the floor all the time with her! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2224007 Wed, 01 Jul 2015 14:49:02 +0000 PurplePeony 2224007@https://boards.hellobee.com/ <p>@Pirouette: glad you're getting your money back! We LOVE our Best Chairs glider/recliner. I think Buy Buy Baby carries them, but we bought ours through a local independent baby store. You can find retailers on the website: <a href="http://www.besthf.com/besthf/Storytime/Home" rel="nofollow">http://www.besthf.com/besthf/Storytime/Home</a>.</p> <p>Land of Nod also has some nice gliders, as does Room and Board. I don't know what their delivery times and customer service are like, though. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2223603 Wed, 01 Jul 2015 09:23:28 +0000 Pirouette 2223603@https://boards.hellobee.com/ <p>So UPDATE! after several weeks of "the supervisor is working on this", they basically just told me "actually, the supervisor is on vacation" and threw their legal disclaimer at me "we're not responsible for the accuracy of our website" and offered me a refund for the purchase. I told them that was not an acceptable response after giving me the runaround for weeks. Working on it and being on vacation are NOT the same thing. Honesty goes a long way in customer service.</p> <p>Anyway, it's looking like i'm going to just get my money back and I will not be buying any furniture from them ever again!</p> <p>Side note, anyone want to recommend an awesome glider from any other store in the U.S? :grin: </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2207049 Fri, 12 Jun 2015 15:42:24 +0000 turkeylurkey 2207049@https://boards.hellobee.com/ <p>I had it out with Sam's last year. I mailed a check to renew the company's club card. Mailed it 2 weeks before the renewal date. Well they didn't get it and process it in time. So I had to pay for the renewal on my Discovercard. So I waited a couple of months to see if I would get a refund check or a credit back on my card. I didn't. So I called and they had zero record of double payment. I turned in proof. I even went in person to the local store. I got the run around, I was so upset. I finally called Discovercard and disputed the claim. Got my money back that way. Good luck I hope you don't have as much trouble </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2207025 Fri, 12 Jun 2015 15:22:15 +0000 Modern Daisy 2207025@https://boards.hellobee.com/ <p>2 months for a slipcover? Clearly the chair was supposed to be included. I dont think theres any question. They might be jerks and refund your money but hopefully they will send the chair! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206967 Fri, 12 Jun 2015 14:35:46 +0000 snowjewelz 2206967@https://boards.hellobee.com/ <p>I hope they send you the chair! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206953 Fri, 12 Jun 2015 14:16:57 +0000 Chillybear 2206953@https://boards.hellobee.com/ <p>I would think they would honor the deal and send the chair.</p> <p>A few years ago we ordered a shed from lowe's, we literally asked every person we spoke with during the process if we needed to order the floor of the shed every single person assured us it comes with the floor. We get the shed - no floor! we go back to the store and and the guy says "oh you have to order the floor its an extra $100" after telling them about the experience the ordered the floor and we didnt have to pay for it </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206784 Fri, 12 Jun 2015 12:14:02 +0000 Pirouette 2206784@https://boards.hellobee.com/ <p>@Mrs. Taco: HA! If it was winter, not june, i might use that as an excuse to visit you and ship it home :silly: </p> <p>@sunny: oh i definitely will!</p> <p>@rachiecakes: actually i had the same thing happen with another item! They did fix it promptly. The only reason I've been waiting on them is they said they had to get info from the manufacturer. Now that i know it was their problem, not the manufacturer (who shipped it direct), ill be following up with them directly. To their credit, they have been very responsive so far.</p> <p>@PurplePeony: sounds like a good idea, at least before going the bbb route or something! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206756 Fri, 12 Jun 2015 11:53:31 +0000 PurplePeony 2206756@https://boards.hellobee.com/ <p>@Pirouette: when I worked at PB years ago, people would come in about online orders now and then. IIRC, the manager couldn't actually override the order but would call and deal with customer service himself. The CS people never pushed back and things got resolved quickly. BUT this was a decade (omg :shocked: ) ago so things may have changed. I'd still give it a try if need be, though. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206744 Fri, 12 Jun 2015 11:47:47 +0000 rachiecakes 2206744@https://boards.hellobee.com/ <p>@Pirouette: I've had some problems with PBK. For Christmas I ordered J a sleeping bag with his name on it. I received it and looked at it in the box and it looked great, wrapped it. When we opened it Christmas morning the embroidery for his name was sewn so that the two layers were sewn together and he couldn't get in it.<br /> I got a bit of runaround with getting a replacement, but I did get it. You just have to stay on them. Don't expect them to call you back. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206738 Fri, 12 Jun 2015 11:45:30 +0000 sunny 2206738@https://boards.hellobee.com/ <p>If PB refuses to honor the deal, definitely initiate a charge back on your credit card. You shouldn't be stuck with a slip cover (and no chair). </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206735 Fri, 12 Jun 2015 11:44:53 +0000 Mrs. Taco 2206735@https://boards.hellobee.com/ <p>@Pirouette: They have amazing customer service so I would be surprised if they didn't send it to you! I ripped our slipcover (over a year old) when trying to put it back on after washing and called them, they sent a brand new slipcover AND another chair. So now I have an extra chair, if you live in FL you can come pick it up haha! </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206731 Fri, 12 Jun 2015 11:42:32 +0000 Pirouette 2206731@https://boards.hellobee.com/ <p>@PurplePeony: @catlady: oh yea, the credit card dispute is a good idea - i'll give them a chance to resolve it first though. I have no doubt the credit card dispute would work if they refuse to refund the charge (assuming we don't work it out). do you think a store manager would have the authority to resolve an online order issue? </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206698 Fri, 12 Jun 2015 11:23:44 +0000 catlady 2206698@https://boards.hellobee.com/ <p>I would call again and tell them you will be filling a dispute with your credit card company if they don't send the chair. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206688 Fri, 12 Jun 2015 11:20:54 +0000 PurplePeony 2206688@https://boards.hellobee.com/ <p>Do you have a store near you? If you're having trouble with them over the phone, I'd go to a store, ask for the manager, and see if he or she can intervene. It's harder to be wrong when you have to do it in person, IMO...</p> <p>Failing that, if they try to stick you with the slipcover and no chair, dispute the charge with your CC company. What you got is clearly not what you ordered so I'm sure you'd win. </p> https://boards.hellobee.com/topic/what-happens-when-the-store-is-in-the-wrong#post-2206680 Fri, 12 Jun 2015 11:14:39 +0000 Pirouette 2206680@https://boards.hellobee.com/ <p>@kiddosc: ah i so hope so! </p>