https://boards.hellobee.com/ Pregnancy, Baby and Parenting blog, by Hellobee en Thu, 04 Jun 2026 05:57:20 +0000 https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2728900 Tue, 25 Apr 2017 14:15:24 +0000 FancyGem 2728900@https://boards.hellobee.com/ <p>@Caly: I'm glad that they are correcting their mistake. :) </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726752 Thu, 20 Apr 2017 11:34:31 +0000 Caly 2726752@https://boards.hellobee.com/ <p>@sotofamilia: @truth bombs: @pancakes: @iced tea: me too! I am ever so hopeful to have hot water when I get home tonight!</p> <p>My husband just texted..."there are two guys here for the water heater. They said the boss is also on his way." So, it sounds like the owner is paying a visit. I replied "whelp...guess it will be done right this time." ha </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726648 Thu, 20 Apr 2017 09:43:02 +0000 Iced Tea 2726648@https://boards.hellobee.com/ <p>@Caly: Very good news. I hope they fix it for you right away. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726644 Thu, 20 Apr 2017 09:39:08 +0000 sotofamilia 2726644@https://boards.hellobee.com/ <p>@Caly: that's fantastic! I'm glad he made it right. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726641 Thu, 20 Apr 2017 09:36:47 +0000 Pancakes 2726641@https://boards.hellobee.com/ <p>@Caly: oh I hadn't seen your update when I posted. Great news! I hope they fix it today! </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726614 Thu, 20 Apr 2017 09:02:07 +0000 Truth Bombs 2726614@https://boards.hellobee.com/ <p>@Caly: Glad to hear the owner took responsibility to fix the issue at no cost to you. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726607 Thu, 20 Apr 2017 08:52:45 +0000 Pancakes 2726607@https://boards.hellobee.com/ <p>@Caly: In my opinion it wasn't just "overlooked," it was a<br /> grossly negligent mistake. Even if you can afford it, $300 isn't just a drop in the bucket for a lot of people. I would absolutely call the owner if the management doesn't resolve it for you. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726606 Thu, 20 Apr 2017 08:50:35 +0000 Caly 2726606@https://boards.hellobee.com/ <p>@sotofamilia: I just got off the phone with the owner. I didn't ask for him, I was transferred to him when I told the tech I wanted to speak with someone about the cost. I told the owner that while $320 (was actually going to be more like $450) isn't a ton of money, it's the principle. The work wasn't done properly and I don't feel like I should pay to correct their mistake. I would have happily paid for the work to be done last year, but now I'm unwilling to pay more. I also told him all week I've been taking ice cold showers and boiling water for dishes and to bathe my children. Needless to say, he apologized and said there would be no cost. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726600 Thu, 20 Apr 2017 08:36:31 +0000 sotofamilia 2726600@https://boards.hellobee.com/ <p>@Caly: I'm sorry, but they didn't estimate and/or complete the job properly a year ago, and now think they are going to charge you as if they did? This should be comped for the inconvenience/potential safety issue. </p> <p>I mean, I'm a pain in the ass like that, but I would call the owner. I would want him to know this was going on, if I were him. This might be a case of the office manager or whoever following the letter of the law and not the spirit.</p> <p>What a hassle. It might be a small amount of money, but it would really bug me. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726576 Thu, 20 Apr 2017 08:06:16 +0000 Caly 2726576@https://boards.hellobee.com/ <p>@sotofamilia: they aren't saying it happened since last summer. They admit that it wasn't vented properly when they installed it and that it was "overlooked." He said that because we would have paid for the cost of the extra venting last year it's basically no different paying it now instead. Yes, we would have paid the extra last year, HAD you done the work properly THEN. In my opinion, now you pay for your mistake. </p> <p>Turns out my longtime co-worker is good friends with the owner (went to school together/introduced him to his wife). He gave me his number and told me to give him a call &amp; that he wouldn't be pleased with what's going on. If I'm not happy with the resolution, I'll give him a call. I generally am not a fan of playing that card but will if needed. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726521 Wed, 19 Apr 2017 22:49:23 +0000 2littlepumpkins 2726521@https://boards.hellobee.com/ <p>@Caly: Yeah I can't imagine that if you get a supervisor on the phone they won't pay for it. It doesn't sound like you argued with them at all (?) but even I'm thinking they'll pay. Good luck, let us know how it turns out! </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726453 Wed, 19 Apr 2017 18:48:49 +0000 sotofamilia 2726453@https://boards.hellobee.com/ <p>So we own a similar company, and I cannot imagine charging a customer in a situation like this - if the company messed up, the company has to fix it. </p> <p>Are they saying this has happened in the time between when they installed it and now? I don't understand how they feel justified to charge YOU for their mistake? </p> <p>They need to be doing the work for free, apologizing profusely, and hoping you don't take it to social media. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726450 Wed, 19 Apr 2017 18:39:14 +0000 erinbaderin 2726450@https://boards.hellobee.com/ <p>@Truth Bombs: I love this idea - don't give them more money! Definitely let them know that if they won't make it right you'll be hiring somebody else to fix it because you don't feel comfortable paying them extra to fix something they screwed up in the first place. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726449 Wed, 19 Apr 2017 18:25:29 +0000 Iced Tea 2726449@https://boards.hellobee.com/ <p>Well, if they resist doing it without cost to you, you can always hire another company to fix it then file a claim in small claims court. That would cost them more money, no doubt. Or better yet, just use this threat to make sure they fix it at their cost. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726446 Wed, 19 Apr 2017 18:07:12 +0000 Synchronicity 2726446@https://boards.hellobee.com/ <p>@Truth Bombs: I agree that I would not be paying them regardless. I can't imagine them not fixing the issue at no charge, but if they refuse I would definitely go this route. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726424 Wed, 19 Apr 2017 16:23:46 +0000 Pollywog 2726424@https://boards.hellobee.com/ <p>I would check your contract/estimate. Who was responsible for the permits? The venting is a safety issue. It sounds like they didn't do it up to code, which would be concerning if they were licensed. I would specifically ask the owner/rep from the company why their work wasn't up to code. If it wasn't comped, I'd probably mention it on Yelp. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726421 Wed, 19 Apr 2017 15:57:52 +0000 Truth Bombs 2726421@https://boards.hellobee.com/ <p>Threatening a law suit over a $320 fix would be an overreaction and not worth the cost of the lawsuit. However, I would absolutely work your way up the chain of command and demand that they correct the issue at no charge to you. If they won't do so, I would not pay them, I would call another company to do the fix and I would be writing bad reviews of the original company everywhere I could and I would let them know of my intention to do so. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726419 Wed, 19 Apr 2017 15:53:18 +0000 Caly 2726419@https://boards.hellobee.com/ <p>@danda: ya, there does tend to be reasons for safety regulations! I'm not happy there was a possibility (albeit very small I imagine) of carbon monoxide poisoning. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726418 Wed, 19 Apr 2017 15:51:15 +0000 Caly 2726418@https://boards.hellobee.com/ <p>@Mrs. Lemon-Lime: I did express my disapproval when I spoke to the guy who will be coming out (don't think he's anyone in a position of authority though) and told him something is going to need to be worked out since I believe it should have been done correctly last summer.</p> <p>@2littlepumpkins: the need to have it inspected was never discussed with us. If it was, we would have had it done!</p> <p>@synchronicity: exactly, that's why you hire professionals, to do it properly! I wanted to make sure I wasn't out of bounds to insist they cover it. That my head isn't being clouded by all these ice cold showers! :silly: </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726416 Wed, 19 Apr 2017 15:44:45 +0000 Synchronicity 2726416@https://boards.hellobee.com/ <p>I would be pretty pissed and willing to take it as high as possible in the company to not have to foot that bill. They didn't do the job properly, how is that on you? I have a lot of family in the trades and I strongly feel that this should be on the company that installed. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726412 Wed, 19 Apr 2017 15:40:43 +0000 2littlepumpkins 2726412@https://boards.hellobee.com/ <p>Oh and yes it's a first world problem but they still owe what they owe! So I wouldn't have any problem expressing my discontent! </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726410 Wed, 19 Apr 2017 15:39:42 +0000 2littlepumpkins 2726410@https://boards.hellobee.com/ <p>@Caly: I would have guessed it was the owners responsibility to actually do the city inspection (but they should notify you of the requirement and that they don't do it) but I definitely would make a stink about paying for the labor and any materials beyond what you would have had to buy anyway. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726406 Wed, 19 Apr 2017 15:36:32 +0000 FancyGem 2726406@https://boards.hellobee.com/ <p>@danda: I agree. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726397 Wed, 19 Apr 2017 15:28:41 +0000 danda 2726397@https://boards.hellobee.com/ <p>I'd be threatening a lawsuit. They should absolutely cover the remediation cost. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726387 Wed, 19 Apr 2017 15:12:02 +0000 Mrs. Lemon-Lime 2726387@https://boards.hellobee.com/ <p>Be prepared to pay, but suggest (ask) for this to be on them before you motion for your wallet. That's what I would do. </p> https://boards.hellobee.com/topic/work-not-done-correctlypay-for-correction#post-2726382 Wed, 19 Apr 2017 14:50:50 +0000 Caly 2726382@https://boards.hellobee.com/ <p>Last summer we had a new gas water heater installed by a very reputable local company. We were replacing a tankless water heater with a tank since we aren't sure how much longer we'll live there and didn't want to invest more into the house. On Monday new meters were being installed in our neighborhood and in the process they realized our water heater hadn't been installed properly and turned off our gas until it's fixed. Basically, the company hadn't vented it properly (carbon monoxide risk) or had it inspected by the city, which is required. The company is coming out tomorrow to fix it and said it would be approx. $320. It isn't a huge amount of money but I feel as though they screwed up (he said he didn't have an answer as to why it wasn't done correctly, that it was "overlooked") and that we shouldn't be responsible sine we had hired them to do a job they didn't do correctly and also put our family at risk. My husband is ok with paying for the materials but thinks we shouldn't have to pay for the labor. Am I out of line to think we shouldn't pay for any of it?<br /> My teeth are still chattering from my ice cold shower this morning. </p>