We're now offering a bit more privacy when you post a request to the help forum! Now only you and the site admins can see your help requests at the help forum. You can check it out here:

http://help.hellobee.com/

Why the extra privacy? When we were counting up all the deletion requests to date in the help forum, we noticed that it was hard to keep track of them - because so many help requests are actually posted privately to my wall. There are almost 1k posts on my wall, most of them private/gold customer service requests. That's more than the number of requests made to the help forum... plus a number of the wall posts mentioned that they were using private/gold wall posts because they wanted to avoid posting publicly.

So we figured it'd be easier for everyone to make the help forum private too. The one downside is that now it's not as easy to browse the help forum and find the questions that have been previously asked (and answered). So over the next few weeks, we'll be going through old questions and identifying the most frequently asked questions, and posting the answers.

Let us know if there are any FAQs you'd like to see in there!