I loooove Nordstrom, Costco and REI for their awesome customer service and return policies (coincidence that they are all Seattle companies??) and hate shopping at BRU for their awful return policy.
I also hate that you get a PAPER voucher at Gap if you return a gift. What is this 1994?!? They said its different from a gift card so you can't use it online either.
Who else has extra awesome or extra bad customer service or return policies?