I received the first of the two chairs I ordered for my boys' first birthday. The stitching is soo off center it's ridiculous! I mean really, who packaged that and thought a customer would be okay with the finished product? Fortunately, their customer service was great and they already have a new one on the way. Theo's better be right, and also Dallas's new one, though! I am so glad I didn't wait to open the package closer to their birthday to find this out!
persimmon / 1165 posts
Verbatim from the packing slip:
"At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to detail, materials and construction is our priority. We carefully inspect your order prior to shipment."
Yeah, not so much this time!
hostess / watermelon / 14932 posts
@sunshineandsushi: oh my gosh. I actually laughed out loud. I hope that's not offensive, lol. what in the world were they thinking? someone was in a rush!
admin / wonderful grape / 20724 posts
Maybe that's why they call it PBK Anywhere... the name could be anywhere on the chair.
honeydew / 7488 posts
Wow that's really surprising! Hope they fix it for you fast and express the new one!
persimmon / 1165 posts
@sorrycharlie: @Smurfette: I know! Fortunately, their birthday isn't until early January, so I didn't freak out about it since there's time to get replacements. To their credit on the customer service line, they were awesome at immediately apologizing and issuing a UPS pick-up at our door for the bad one and submitting a new order for a replacement.
GOLD / pineapple / 12662 posts
@sunshineandsushi: Lol at PBK taking it back . . . I wonder if they are going to use it for training purposes for their quality control folks! Maybe they have a wall of shame? Makes me also wonder if there is an *inspected by Inspector No.953* sticker on it?!
blogger / watermelon / 14218 posts
Not surprised 
I had the same experience with stockings. Off center embroidery on the completely wrong stocking (rob Jr. On a girl angel). Customer service is great though! I ended up getting a full refund quickly.
persimmon / 1165 posts
@MsLipGloss: They totally should. This is what NOT to approve.
grapefruit / 4028 posts
Why even send it? It's not like the recipient wouldn't call for a new one- it would have saved time if they just corrected it in the first place before shipping the original.
honeydew / 7091 posts
What in the... How does that even happen?!?! How is their embroidery machine not automatically starting the center?
I feel like I hear more bad stories than good about PBK embroidering - a big reason I chose to not even bother having them embroider our stocking.
pear / 1609 posts
Oh man! I just ordered one for DS for Christmas. Now I will make sure I take it out and check. Glad they are getting you a new one.
GOLD / squash / 13464 posts
@MsLipGloss: we are so alike! I would have immediately searched for an "inspected by" sticker.
honeydew / 7811 posts
@sunshineandsushi: this reminds me of the "you had ONE job" memes you see online. Try again PBK!
@mrbee: LOL 
grapefruit / 4997 posts
@mrbee: LOL
@sunshineandsushi: That's horribly off center! That's great they have good customer service but what an inconvenience.
GOLD / wonderful olive / 19030 posts
You know after hearing everyone's stories lately with this chair, I'm glad I went with a cheaper chair I foudn on Amazon. I got it and it's cute, just not personalized.
papaya / 10560 posts
You won't believe this...but we had to order a new slipcover because they stitched the inside flap to the embroidery causing the fabric to get jacked up. What the heck PBK?!
bananas / 9118 posts
Just like @mrs. wagon: I'm not even remotely surprised. For C's birthday last year my SIL ordered a personalized backpack. 6 weeks and 3 backpacks later (including sending us the same exact messed up one twice) they finally got it right.
Their customer service was great, but their staff in order fulfillment and shipping sucked.
They did get a stocking order from my MIL correct this year though. I did cringe after seeing where she ordered it from after what happened last time.
persimmon / 1165 posts
So we got the chair for our other son and I'm happy to report that it arrived correctly centered! Still waiting for delivery on the replacement one ...
wonderful olive / 19353 posts
@mrbee: LMFAO!!!!!
Oh man!! Major facepalm. Really PBK?! That's waaaaay off!
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