I'm wondering if this is fair or not, because I never knew they did this. Everytime I return stuff to them without a receipt I'm always struck by how little I get back but I always assumed its because the price of the item had gone down. I found out yesterday that they actually only give you back about 60% of the current retail price back as store credit if you dont have a receipt.
The annoying thing is that I have their rewards card and usually all your purchases should save on the rewards card so you dont need the receipt for returns. But every single time I try to return something they "cant find" my purchase on the rewards card. I also have several boxes of babies r us brand diapers and wipes that I received as gifts that I want to return but they told me since I dont have the receipt they will only give me about half the price. For exampl a box of wipes that currently retails for $10.99 before tax, they were trying to give me $5.99 in store credit for it. Meanwhile it is intact and unopened so they will put it back on the shelf and sell it full price. And its their brand!! But they kept saying I cant prove I bought it from them? Should I just accept this? I got irritated and I refused to accept it and just left the store. It annoys me too because I've returned so many things to them and lost my money that way without realizing until the manager explained it to me yesterday
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That isn't right. If it's obviously from their store and it's unopened, they should refund you in full.
I'm getting more and more frustrated with the return policy both there and at Target. -
@Arden: Yes target are terrible too!!
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Even with a receipt they will only accept returns for either 3 or 6 months. We had some unopened pampers with receipts that we had a hard time exchanging. We just needed a different size. It's not like pampers go bad.
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@MamaG: yes they are very difficult to work with and onlty give you your money back withint 90 days at my local store. I get so frustrated with them because I want store credit to buy something else from them but they are just very inconsiderate. This is why I like amazon mom, easy returns
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Surprised they even give partial credit for returns!
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Thanks so much for pointing that out! I was just wondering why I got so little back the other day. I don't like it but think it would be okay if they advertised what they are doing...do their receipts describe the return policy? If not, that really pisses me off!
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Ugh! I can't stand BRU! Not right at all.
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That's terrible return policy!
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@78h2o: I think the receipt just says returns withing 90 days.. I'm not 100% sure. but I just checked website and it says if you dont have the receipt they will give you the lowest price the item sold for within the last 30 days and I guess that price is nationwide rather than for your store. They really profit from their returns
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@mrbee: do they usually not accept the return at all?
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@Arden: can you elaborate on the Target return policy? Do they also charge a restocking fee?
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@Crumbs: I;m not sure , I just know that they're very difficult about returning things without a receipt, even if the item is from your own registry. They give you a real hard time about it
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What? That's crazy. I hate the customer service at BRU. I refuse to shop there.
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@Mrsbells: For Target, they are supposed to accept returns for anything from your registry. Have them print off a purchase log for you. I was thold that will help.
I've been able to return items to BRU and just have them look up my account. I checked their returns policy online, and it says nothing about 60%. Check to see if they item is on sale that week though, because I think they do whatever the current shelf price is if you don't have a receipt that shows what was paid. If the cashier is being lame about it (can't prove you bought it here, etc) speak to a manager. Obviously if something is a store brand, you got it from them.
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@Crumbs: If you don't have a receipt at Target, even if the item was purchased off your registry, they give you a very hard time about it. They swipe your driver's license, and once you hit a limit of returns within a year (which isn't very high), they won't accept any more returns from you.
It's especially annoying because they are terrible about keeping registries up to date, so if something is purchased and they don't mark it as purchased and someone else purchases a duplicate, they still refuse to return the duplicate even though it's their fault you got a duplicate. -
@MaisyMay: well they told me they go with the lowest price that it sold for within the last 30 days, so even though the current price for the wipes was $10.99, within the ast 30 days it has been sold for $5.99 in another store so that was the price they would give me.
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I got stuck with this issue too. In the end they took the item for shelf price and let me exchange it.
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Not that I find it fair, but I worked at toys r us and the reason being is that if you can't prove what you paid, you get lowest selling price in last 90 days. From a store standpoint, people buy at discount and return for full price, making money and the store loses money. Some people ruin it for everyone.
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@Mrsbells: I think I found what you need! If your rewards'r'us card is registered online, you can log in and print your purchase history. This way, when they say "you didn't buy those from us" you can show them the print out and say "I bought them from this (or whichever) store on XX/XX."
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@MaisyMay: Ok thanks for that. I will check if I registered online..
@sorrycharlie: oh I see... well all the other stores like walmart give the full current price in store credit so Babies R us really should do the same -
@sorrycharlie: I was thinking about this! Some people ruin it for everyone!
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@Mrsbells: Even if you haven't in the past, as long as you've been scanning your card, when you register it, it pulls up your purchase history.
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http://m.toysrus.com/helpdesk/index.jsp?display=returns&subdisplay=returns
http://t.toysrus.com/helpdesk/index.jsp?display=store&subdisplay=returns
I quickly read through the BRU return policy online and do not see anything about 60%. You may need to contact corporate.
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@Mrsbells: @MRS. LEMON-LIME: unless the manager said specifically 60%, it's unfortunately probably just chance that the lowest price they'll give is that amount. Any time I've returned without a receipt its generally always what I expect..at the least, 20% off because they often give coupons for that. But if they had a sale on those wipes within x amount of days for $5.99, that's what they'll give you, unless you can prove you paid more. Sucks, but not all companies have the same policy
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I have made several returns at BRU (without receipt) over the past couple of weeks and didn't have this problem. Maybe it's a fluke? Is there another location you could try?
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@sorrycharlie: @MRS. LEMON-LIME: No the 60% is not a fixed amount, but so far all the rates the offered me for each item was about 60% of the original price
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@tororojo: Did you double check that you got the exact amount you paid for? Because I always thought I was getting my money back until the new manager explained that it wouldnt be the full amount I paid for it
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@Mrsbells: I've been returning shower stuff that I didn't purchase, but I looked up prices online first so I would know how much to expect and yes, they gave me the full amount.
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Target has the same policy for returns without a receipt. I always thought it was fair. If you don't have a receipt, there's no proof to show that you paid full price, sale price or clearance price. I thought it was a way to prevent scammers. You know people who buy things at sale or clearance than turn around a try to get a refund at Walmart or something. Then they (the scammers) are making money off of taking advantage of a business. Also, theives will steal merchandise and then turn around and return it for money. Freaking crooks!
From Target, Walmart or BRU's standpoint, I can see them losing a lot of money if they returned everything at full price. Would it be fair to get full refund, if you knowingly bought it on sale or clearance?
I don't work for the retail business whatsoever but that's why I keep almost all of my receipts for this reason. If I lose a receipt, it's my own fault. Actually, DH hates that I keep all of my receipts. I like having it just in case I have to return something. Also, I have had a server at a restaurant charge more tip then what I wrote. (I gave them my usual 20% tip but I guess they didn't think it was enough) I noticed something off when I checked my bank account.
I have worked in retail in the past (a long long time ago) and there are a lot of scammers out there trying to make money. I know it's not fair for people like us who are innocent and would never try to get more money back than we deserve but they (Target, BRU, Walmart) are a business trying to protect themselves.
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It's fairly standard practice in retail to return something for the lowest sale price if you don't have a receipt.
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@tororojo: Oh thats great then, I think your location is an exception because I shop at 3 different Toys and Babies R us stores and they all the same
@bluestriped bee: Its not that simple to just keep every single receipt, between parenting, and working full time plus receiving lots of gear as gifts, there will always be missing receipts
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@Mrsbells: I think that if you have your receipt and it's within ___ days, almost all stores do offer cash back. If you don't have your receipt, some places offer store credit - and some places don't!
Never heard of partial store credit back... that's a new one to me!
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@mrbee: yes its new to me too
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@Mrsbells: If you have a buy buy baby near you and they sell the same items, return it to them. They will let you return anything that they sell for store credit. I shop exclusively at Buy Buy Baby for this reason. They have the best return policy! I don't want to worry about a "buy protection plan", because if something I buy from them breaks they will let you return or exchange it.
I only shop at Babies R Us when I have a gift card because I find them so annoying..
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That is why I can't stand BRU. We have credits there from gift cards so I usually just get diapers when on sale. I only shop buy buy baby for LO's needs. Such a better return policy.
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@LaineysMom: @MrsBeachyBaby: Wow thanks I had no idea. I will consider shopping at buy buy baby next time. I have never shopped there before
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@Mrsbells: they also accept ALL competitors coupons, so I use Babies R Us coupons there all the time. Today I'm going to buy LOs convertible carseat because BBB has offered to price match some random site's price on the Diono RXT. Love them!
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@LaineysMom: oh thats great! I think we have a buy buy baby not too far from us. will start going there now
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I think it is fair. Without a receipt you have no original proof of purchase, the policy has to be the same across the board regardless of if you are a member or not.
Also, you should be aware of any returns policy before you purchase something.
Or, keep your receipts!
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