For health insurance we have an HRA that DH's employer puts $6,000 in each year. It does not roll over. When we go to the doctor we submit a claim to the HRA and then we get reimbursed for the amount we paid.

Everything I've been reading says I should be able to also submit claims for medical expenses and get reimbursed for them. These expenses would be FSA type eligible items - like breast pump parts, contact solution, etc.

BUT I just chatted with the company that distributes the account and they were clueless / said I can only be reimbursed for doctor visits / prescriptions...even though on THEIR site it says differently.

Any experience with this / how do I figure out who is right?