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I guess I would look at the overall schedule for the day and add up the amount of sleep she's getting. It may be that she is napping too long or too late in the day and needs to stay up later at night because she isn't tired yet.

Agree with @Adira - if they do CIO they need to commit and be consistent and not give in, otherwise they are teaching the kid the harder he cries, the more likely it is he'll end up in bed with them.

I wonder if it is time for her to drop a nap during the day? I had a hard time coming to grips that my son was on the lower end of total hours of sleep needed in 24 hours. Once I adjusted him, he was going to bed easier and longer.

@Mrs. Polish: Have they tried that at home?

@Mrs. Polish: Poor thing!

so their LO eventually falls asleep after an hour of fussing/crying? does their LO go into the crib at 10pm, or that's usually the time that she falls asleep?

we did extinction CIO. while i had heard wonder stories about people doing CIO for 3 nights and being done, ours was a much slower process that took months. the first couple of weeks he fussed/cried for about an hour before falling asleep. i thought CIO was a failure and about to give up, except that we had no other good way of getting him to sleep--he wouldn't nurse to sleep or fall asleep being rocked, in the carrier, on us, etc. so i kept up with it and eventually we entered a period where he cried/fussed for 15-20 minutes before falling asleep. this last at least a month, and sometimes there were relapses. now he doesn't cry and is able to fall asleep on his own.

if they aren't comfortable with extinction CIO, have they tried the ferber method with checks at increasingly longer intervals?