Does it typically take a really long time to receive your order? I ordered stockings when they were on sale 10 days ago. My shipping email said they should have been here yesterday but my UPS form says they haven't left the warehouse yet...
How long does standard shipping typically take from Pottery Barn?
grapefruit / 4663 posts
Were they monogrammed? I ordered stockings last year during the sale and I want to say they took 8ish business days with monograms. I actually received them this day last year 
GOLD / wonderful coconut / 33402 posts
I don't remember it taking long even with monogramming. Guessing it is just holiday traffic.
hostess / wonderful persimmon / 25556 posts
@jetsa @smurfette: yep, monogrammed. I'm curious if any of the other bees who ordered the same day have theirs yet...
wonderful grape / 20453 posts
I ordered mine, too--non-monogrammed, and they arrived yesterday. All but one, that they cancelled b/c it's out of stock. So i'm going to call and see if i can get a substitute at that price
GOLD / wonderful coffee bean / 18478 posts
I never used to have problems with Pottery Barn, but I think they've gone way downhill. I've had lots of issues with them and West Elm lately. I don't know what's going on in that warehouse nowadays. Avoiding them for a bit ...
Hope you get your stockings asap!
wonderful grape / 20453 posts
@mediagirl: The luxe velvet Santa! I'm like, really, no substitute?!
grapefruit / 4663 posts
@mediagirl: I just checked I ordered mine 12/11/13 and received them 12/18/14 
I hope they come soon!
wonderful pear / 26210 posts
I think it's a volume issue across the board. I order regularly from PB on line and I never have issues with time. .
My Banana Republic order just got shipped, I ordered it like 2 weeks ago. Sometimes my stuff gets shipped same day.
cantaloupe / 6610 posts
Unless it states that items are backordered, my stuff always ships super quick. And even the backordered items seem to end up shipping way before the date stated. I just ordered bath rugs from PB and some were backordered until mid Jan, but they shipped yesterday and will be delivered tomorrow. We even ordered LOs big girl furniture from PB Teen on Black Fri weekend, and they did white glove delivery to our home on Dec 9- super quick for furniture!
One thing about PB is that they have amazing CS so a quick phone call could get it straightened out. Sometimes they'll ship stuff overnight free of charge to make up for the time it spent getting out of the warehouse. They did my rugs 2-day air no charge I'm guessing bc the order was placed over a week ago so they're making up time...
cantaloupe / 6610 posts
Oh and they usually have online chat available for a CS rep if you don't feel like calling, fyi.
blogger / watermelon / 14218 posts
Had a horrible experience with stockings last year-- they shipped them and replaced an out of stock one with another without even notifying us... so we got one monogrammed "Robert Jr." on a stocking with a pink princess. And all 4 monograms were off center. We called and complained and they overnighted a replacement stocking... but yet again, the monogram was severely off center. We returned them all for a full refund. Hope your experience goes much smoother!!
hostess / wonderful persimmon / 25556 posts
@mrs. wagon: I think I'm going to lose my mind. 24 hours after my first call and they still have no idea where my order is.
blogger / watermelon / 14218 posts
@mediagirl: 
Wagon Sr. hates pottery barn with a passion (I think that episode of Friends did him in) so it took some doing to convince him to let me order the stockings... and it was a huge I Told You So moment for him!! I'm banned from ever ordering from them again...
cantaloupe / 6751 posts
I hate pottery barn. Ordered an advent calendar, they charged my credit card, but 10 days later it still had not arrived. I finally got an email from them apologizing and saying that the item was out of stock when I ordered it. Uhh, it took you guys a week and a half to figure that out?! :T all I got was a generic canned apology. Super annoying
blogger / coconut / 8306 posts
I ordered Chloe's crib skirt from PBK. I got an email confirmation from the wrong item, so I called to correct that... And then my correct item was back ordered. I ordered in May and didn't get my item until August.
We got her the small anywhere chair for her first Easter & I was annoyed at the extra handling fee for the "large package" or whatever they charge. Then came this teeny, tiny chair that I had to assemble myself and a MASSIVE lightweight box. I was so angry that I paid $20 in shipping for a 2lb item that could have fit in a box 1/4 the size. "Extra size" my ass. I won't buy from them again.
West Elm and Bed, Bath, Beyond do the same thing. We registered at BBB for our wedding and someone gifted us kitchen spatulas and other small cook ware. Each item shipped separate & came in a HUGE box (like, my 3yo could fit in it!). My co-worker and I got the biggest kick out of it (sender shipped to my work). You'd think I was getting a tire, but no, it was a single pancake flipper. Next day, you'd guess I was getting a new tv. Nope, it's a spatula! This went on for two weeks. INSANE.
cantaloupe / 6751 posts
@Mrs. Jump Rope: lol. That's what Kohl's did to me. Someone gave me some extra Kohl's cash they had so I ordered a couple small things for my Lo. The frozen necklace (which could have easily fit in an envelope) arrived in a box Big enough to house my Golden Retriever
grapefruit / 4187 posts
Pottery barn needs to update the website software. I ordered DS's halloween costume this year and even though I got a screen saying the order went through and a confirmation number, the costume never came. I called customer service and my order didn't exist. Of course I didn't write down the confirmation number so I had nothing to reference. But the costume was no longer available on the website so I'm sure what happened is that they accepted too many orders for it and just didn't notify people that it was out of stock.
coconut / 8430 posts
Ugh add me to the list of people annoyed with PB right now! Their website is showing me 2 coupons (% off and free shipping) at the same time but I can only use one and shipping is so expensive that it negates the % off.
persimmon / 1188 posts
I ordered the stockings on sale and they arrived yesterday. I know I've ordered from there before and don't remember any issues. And I wasn't the most patient pregnant woman. Maybe UPS is delayed in getting them processed and out.
cantaloupe / 6800 posts
I ordered mine the same day you all did and I still haven't gotten mine yet. The original conformation said they'd be here 12-15 (Monday) & they're still not here.
ETA- They just showed up after I posted this. I bought 4 stockings, all different.. they sent 3 that I picked and doubled up on one of them. Called to request the one I picked out & is listed on my ship ticket & it's no longer avaliable..along with all of the other ones I liked. They're sending me a different one, so I made out with a free extra stocking. Unfortunately it was my least favorite one that was doubled up and LO's that was forgotten
hostess / wonderful persimmon / 25556 posts
@MrsTiz: they told me today that they are lost and will have to re-order them. But they're on back order so....I won't get them until January at the earliest. Yay Pottery Barn. You rock.
persimmon / 1050 posts
I ordered 3 stockings that day they were on sale & I received them Tuesday & Thursday. They were all personalized with our names & everything was correct. Sorry to hear everyone is having so much trouble with theirs.
grapefruit / 4584 posts
I've had issues with things going out of stock after I paid and having my order deferred....with no email. I had bought a monogrammed blanket for my niece and when I logged on and checked my order status bc it hadn't arrived, found out the estimated restock and shipping date was 6 months away. ridiculous!!!
However, I ordered a rug and it arrived in Asia within 72 hrs. Go figure!
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