So I was finally able to order some fall/winter clothes for E from H&M.com today (omgsoexcited!) I got an email a bit ago informing me one of the shirts I ordered had been deleted because it wa out of stock ( I'm a little bummed, it was the grey-and-white striped long-sleeved shirt with elbow patches!). I check their site and see that the same shirt in a different color was still in stock, so I called their customer service to see if I could replace the out of stock item.

I was on and off hold for 15 minutes! I don't think the guy knew what he was doing at all! And after all that wait time I was told that they couldn't just sub in a different color, that they would have to write up a whole new order for it! Dang, in that time I could have done it myself online! But they did let me place the order over the phone and gave me free shipping, so there's that I guess!

Their hold music was good though! I was bopping around to it!

Have you had to use their customer service yet? I'm hoping it's just still really knew and they're working out some kinks. The guy kept popping back to apologize (which I did appreciate) and tell me his manager was working on it (to no avail). And he mumbled a lot, which I did not appreciate. I've worked online/phone customer service, and mumbling is not usually something that's accepted...

Ah well...yay new clothes for LO!