Hellobee Boards

I never did before baby, but now I'll call about anything.
In the past year I've called:
Aden & Anais - new set of bamboo swaddles and a replacement sleep sack
Nuby - replacement sippy cup
Moen - new shower head
Le Crueset - 70% off coupon for a new Dutch oven even though I was totally at fault
Uppababy - new front wheels

In the past I just would have been annoyed and not purchased anything from that company again.

Yes. But I also, more often than not, contact company when I am superly satisfied. Nobody likes an always-debbie-downer.

All the time!! I've found that twitter is usually the best way to go for a complaint, whereas email is the best way to go for a compliment. Since most companies now hire people (or at least interns) to man their social medial 9-5, you can get a very quick response to a complaint, esp if you #badcustomerservice or #badservice and @the company. It is in their best interest to have the issue resolved in the open so that people searching in future can see their methodology. I've had great experiences doing this with Qantas, Air Canada, Longines watches, Apple, and (believe it or not I don't even have a kid yet) Nerf!