Hellobee Boards

@HLK208: contact Amazon and let them know it's MIA! I'm pretty sure they'll send a replacement free of charge.
I've had lost packages in the past (from different stores) and I've always received a replacement.

There have been reports of package thieves following delivery vehicles around our neighborhood for the past couple months and swiping packages as soon as the driver is out of sight...I wouldn't be surprised if that's what happened to you.

I ordered something from zuilly and they use ups to send it to the local post office and the local post office is supposed to deliver it. According to ups, they delivered it to post office and according to post office, they delivered it to me. But I didn't get anything

I called zullily and they sent the same item again.

Yes, we just dealt with this before Christmas with a gift I'd ordered. I contacted the carrier & the online store both & suggested I would be contacting my cc company too to get refunded when the previously-reported-as-delivered pkg showed up on our doorstep 4 days after tracking said it'd been delivered. Still have no idea what actually happened in between, but was happy to have gotten this book just in time to gift.

Yes! Multiple packages before Christmas last year were 'delivered' to my office but I never received them. Turns out the delivery driver had scanned them as delivered, which I saw online, but couldn't find our office for some reason and stockpiled them at the post office or something until a week later when they all got dropped at once (along with packages for a coworker too) Your delivery guy might have done something similar and didn't see a safe place to put it so it got placed back on the truck?

@HLK208: all the customer service interactions I've had with them have always been positive! We're prime members, and there were a few times we didn't get the boxes within two days, and when I let them know, they gave me an amazon credit. They're always so helpful.

Oh my gosh, that is SO frustrating! We've never had a package go missing, thankfully, so I can't offer any stories but so hoping that's made right somehow.

My Amazon packages that have gone missing were all replaced quickly and painlessly.
I once ordered a vacuum part that was delivered to the wrong province and it was the biggest pain in the ass. The company initially refused to send a replacement and accused me of stealing it and then trying to get a refund. Then they offered to split the difference and have me pay then 50% in order to ship out a new part. Finally I had to threaten a credit card charge back before they sent a new part. F*ckers.

@HLK208: I hope you get your mat jeans. That would piss me off.

I had a package go missing 2 days before Christmas - I left the house for half an hour, and checked my email when I got back. Package was listed as "delivered" but nowhere to be found, so I lodged a complaint. Christmas day, hubby was cleaning the decking in the back yard and found my package behind the outdoor table.... the driver had thrown it over our gate and onto the deck, I assume to put it in a "safe" spot. SO annoying!

@HLK208: Yay!