I posted a while back about whether or not I should write a negative online review of a company that gave me terrible service and got a lot of great advice, so now I'm back with a follow-up.

I posted the review and kept it short, factual and non-emotional. I didn't name any employee names. About a week after it went up, the owner of the company called my cellphone and apologized up and down for my negative experience and wanted to hear more about what went wrong so they could avoid making the same mistake. I was a little annoyed that he called me because the review was supposed to be anonymous (yelp), but I appreciated that he cared and it was a positive conversation. The thing that bugged me a little though was that he kept blaming the sales guy who had been ignoring me when I tried to tell him (and wrote in the review) that it was really the managers fault since I asked to speak to a manager and no one ever reached out to me.

On Christmas Eve (a month or so after the call) I got a FedEx package with a note of apology and a $100 visa gift card. Again, I appreciate the gesture but I kind of feel like he is trying to get me to take down my review and I'm not sure if I should. He never outright asked me to but he kept referencing it during our phone call and pointed out how he was upset that the only two negative reviews show up on yelp and there are also positive reviews that are hidden.

I know this isn't a huge deal at the end of the day but I'm just curious to see what everyone else would do! Part of me wants to keep it up because the service was really bad (hence the review, which I've almost never done before) and I feel like I'm being bought. But on the flip side I don't want to "stand my ground" to an extreme or anything.