Some of you know my pump broke last night so I went out and bough a new one. I stuck to the same brand because it worked great for 8.5 months. The new one works atleast but its not the same, its SUPER loud and has very weak suction on all settings. Its just not as good and I dont get as much milk out.
I called them this morning and all they said was they are discontinuing production of that pump because they have a newer PRO affinity pump being released in a few weeks, so they cant send me a new pump. They want togive me a refund but it will be by check and only after they receive my pumps. Which will take weeks to process. I spoke to a manager and they just dont even seem to care at all. I sent them a direct message on twitter and got very generic response that I should just call their customer service line. They dont seem to get the urgency of the situation and I am so angry!!! I sent in an email and I am waiting for a response.
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Wow that really sucks!!!! You would think a breast pump manufacturer would understand that most consumers NEED their product to care for their infant & issues should be resolved promptly.
I hope you get a decent response to your email! And is it possible for you to get a different pump until you get their refund from them? Maybe a single or manuel?
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Call again and ask to speak to that manager's manager. GO UP THE CHAIN.
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@Mrsbells: I found your tweet and maybe you could be a bit more specific like you were here? About how you're looking for a replacement pump for their broken product, and how their return policy is terrible for nursing moms.
If you post something more specific, I'd be glad to retweet it and ask Lansinoh over Twitter to do something about it?
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@mrbee: Yes I sent them a more specific message as a direct message. You think I should tweet it more specificly directly on their wall?
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@runsyellowlites: yeah it really does suck. I expected them to be much more accomodating!
@blackbird: they are so nonchalant on the phone, its ridiculous. I may have to try again and see if I get a different person
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@Mrsbells: It's totally up to you... if you tweet something though, then I can definitely retweet it for you!
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Sorry to hear this. I hope you can talk to a manager and get better service!
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@mrbee: Ok I did tweet something more specific on their wall
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@autumnlove: Thanks and I hope so too
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If you call again and talk to someone else, maybe you'll get a more helpful person? That happened to me with an airline a couple of months ago--one person refused to help and told me I had to pay hundreds of dollars. the other person did it right away with no questions asked.
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@mrbee: THANKS!!
@tororojo: Yeah sometimes i get lucky by waiting a while and calling back, so if I dont hear from them soon I will do that
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@Mrsbells: Just tweeted a bit more:
https://twitter.com/hellobeedotcom/status/291212864855879681
If you guys could retweet, that might catch their attention...
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@mrbee: Thanks so much! Hopefully it helps!
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@mrbee: @Mrsbells: Retweeted! Good luck.
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@birdofafeather: Thanks!!
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Did you post on their facebook page too? That might get you a response.
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I'm using the same pump. What did yours do when it broke? I've had a feeling mine is about to crap out because every now and then the motor will change tones and I feel like the suction becomes weaker then. I've been trying to hold out but my goal is to make it to at least a year, and we're at 9 months now. I have to be able to pump to maintain my supply and I'd hate to have to cut BFing short because of a delay in getting a replacement pump.
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@Mrsbells: LansinohUSA just responded over Twitter!
<< we talked to customer service and hope that your issue has been resolved. Please reach out again if you need anything! >>
Hope you are happy with the resolution they offered!
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@mrbee: yes they just called me!! They offered me to upgrade me to the new design pump which I should receive tomorrow. According to them this is not even on sale yet in most places which is the Double Affinity Pro. Thank you so much for your help!!! It truly made a difference
They will also provide a full refund for the second pump I got from target yesterday once I send in the receipt. I am so relieved now.
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@MaisyMay: Funny I didnt even think of facebook! I should have tried that too
@jennylynn: yes we almost reached the 9 month mark before it died. Basically it just kept stopping after about 40 seconds of pumping. and yes the sound changes right before it stops. sometime it will keep going until about 1.59 seconds and then it dies. and once its dead I have to unplug it to get it to come on. Hopefully yours doesnt die though because it can be sucky and nerve wracking being without it
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Wow! I am impressed with this teamwork! Way to bust lansinoh's b*lls and get a resolution!!!
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@Mrsbells: Great, glad to hear it!
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@PrincessBaby: Yes I'm impressed. i got discouraged at first when it seemed they werent responding but thanks to Mr bee's idea i got a resolution!!
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@Mrsbells: We got your back!
Hope the new pump is a good one!!
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@mrbee: Thanks and I will definitely update this thread when I receive the new one today
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@Mrsbells: WOW that is awesome news!! I am so happy for you! So, now you are getting two pumps for the price of none?
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@mediagirl: well they are sending me one new pump to replace my first one and then a refund for the second one
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Wow how awesome! That's so great that they responded so well to you, at least some people at the company have great customer service!
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Wow!! That's really bad on their end! Way to go Mr. Bee for helping to get Mrsbells a resolution quicker! Power in numbers and social media!
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@MrsBrewer: well actually the exact same manager I spoke to the first time is the one who called me. I dont think they wouldhave called me back if I hadnt followed mr Bee's advice. Definitely power in numbers like @Alivoo01: said
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@Mrsbells: hahahah they didn't want to be seen as the bad guys on social media! Good idea @mrbee: for going that route!!
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@MrsBrewer: oh yeah they wanted to protect their image
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Just to update you all, I did receive the Double Affinity pro pump yesterday as promised. which is an upgrade on the pump I had. It is definitely an improved design and I'm happy so far!
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@Mrsbells: great news!! Can you tweet a quick update to Lansinoh? Then I can retweet it!
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@mrbee: Okay good idea. I just did.
I'm such a typical customer I wouldnt have even thought of tweeting about it now that everything is okay
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@Mrsbells: Yah, just want to be fair and give them well-deserved props for stepping up!
Retweeted your note!
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I'm so impressed by the power of Hellobee!
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Just read this! Love the power of Mr.Bee! Awesome
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Wow! Just read this! Mr Bee kicks butt!
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