We ordered these flowers for my mil's birthday and she received the 2nd! They look nothing alike so I called and turns out they made a mistake.
I kinda feel bad about it, but the arrangement wasn't cheap!
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I probably wouldn't but I know a florist. Lol
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I'm no flower expert but it looks to me like a mistake in your favor - the arrangement she received looks more dramatic and expensive.
If it were me I'd let it go but maybe use someone else next time.
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@chopsuey: my sister sent us an edible arrangement for LO's birth.. I texted her a picture because she wanted to see what it looked like. It was supposed to have a bunch of chocolate covered strawberries, but only came with like 3. She called and complained and they sent her a dozen chocolate covered strawberries!
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I would definitely call; it's a totally different arrangement and not what you ordered! If I paid that much for flowers to be delivered, I definitely would call if my mom received the wrong one--though I would definitely be polite about it (as I'm sure you were).
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Honestly, I hate ordering flowers online because it's been my experience that they never look as good or put together as the images I see when I place the order. I have called and complained in the past, but it didn't do much good.
I'm glad it was a mistake because those are completely different.
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I would call!! That isn't what you ordered.
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I ordered a pizza the other day and it came without pepperoni and I called and said something ha. They gave us a free topping with our next order!
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I would call - it's not what you ordered!
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They're both beautiful! But I would def call!
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I kinda feel bad now! They're making her the correct arrangement and letting her keep the first one..! Good customer service.
It's a local shop in the city so I felt like they should have gotten it right.
If they weren't sooo expensive I probably would have let it go. :T -
I would have called. In my experience florists get orders wrong more than they get right and often have to shower the recipient with an extra bouquet.
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I would've called -- even if you didn't care that much, it's good for a small (well, any really!) business to know if/when something goes wrong with an order so that they can make adjustments and not make similar mistakes down the road. Glad they did the right thing and are sending the correct arrangement!
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Looks like the error worked in your favor, but I'd still call because you picked out the original arrangement for a reason!!
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She got the correct arrangement!
Haha. Happy birthday to my MIL. -
@chopsuey: oh so pretty! Glad you called. I like the corrected one a lot!
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That's good, I like the one you ordered better
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@chopsuey: Totally worth it - go you!
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Good for you! I had that happen before and had it sent to my mom's work. She took a picture of it and it was so dinky that she must have been embarrassed! I paid a lot for it and totally complained! They not only sent her a new arrangement, but upgraded.
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I definitely like the one you ordered way better! It looks great and I'm glad they fixed their mistake!
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@chopsuey: you know, the last few times I've ordered arrangements, they've arrived much smaller and very different from what I picked out and paid for. I've thought about calling, and probably should if it happens again.
I sent flowers to my best friend when she had her baby in the hospital, it was an expensive arrangement and when I saw it there it was teeny tiny and didn't have any of the flowers it said it would. -
@chopsuey: sooo much better, I'm so glad you called! Now she has two arrangements to enjoy... win/win!!
I always call and complain when it comes to flowers. I think it helps keep the quality of service up. If no one ever complained about something like flowers, then the quality of arrangements that actually get sent out will just go down further and further. Besides, you're purchasing a product so if you don't get what is described, it's false advertisement. Totally aware that sometimes they need to substitute in flowers that aren't available in the shop that day, but usually at least the shape of the arrangement stays the same and the number of stems used stays the same.
One valentine's day Wagon sr. ordered from one of the nicest places in town (Winston flowers) and after he got delivery confirmation, I hadn't received the flowers yet. He called and complained, and they sent out another arrangement immediately, which I got not more than an hour later (I knew it was a "backup" arrangement because it had a different kind of orchid in it than the website). Three hours later, the original arrangement (with the correct orchid) arrived!! We called to let them know and they told us to keep both, and kept apologizing for the mix-up. Score
so I got one for work and one for home. That is good customer service, which is why we keep ordering from them even though it's $$$!!!
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One Valentine's day my now-husband, BF at the time, sent me flowers and the one's I received were really crappy. Tons of filler baby breath stuff and a few ugly roses. He called to complain and they delivered a beautiful bouquet the next day. I think you should definitely complain if you aren't happy with what is sent for any service. Flowers cost a lot of money and you expect them to look like what you ordered!!
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Good! The one you ordered is prettier. (makes me feel like ordering some flowers.LOL)
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I agree that the one you ordered is so much prettier...the one they delivered had so much filler! Great job giving them the appropriate feedback and so glad they have you what you paid for!
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24 comments