Hellobee Boards

no, i'ver heard lots of customers that are just wrong and very cruel to the CS person working with them. i could never work in CS, my skin is not that thick!

Definitely not! I deal with patients all day at my clinic and I am SO thankful to have a great support system with supervisors. We were told in training that we have the right to tell a patient to stop using profanity, be respectful to us and even disconnect the call if they won't comply. I am really blessed to work in a place that supports the employees as much as the clients.

Not always..I can't stand that phrase

No, of course not!

But having worked CS for a small retail business (I was CS for the online site), even if the customer was clearly wrong my job was to make them feel like their concerns/complaints were heard and the situation rectified to their satisfaction, i.e turn a mad customer into a happy customer, even if they were wrong.

My then-boss was of the mind that one mad customer who felt that I didn't listen/care about what they had to say was a customer that we'd lost, but if I could address and handle their complaints to a point of satisfaction they would be much more likely to be a repeat customer and recommend us to other people (not to mention what could have happened had I let a customer stay upset--you never know what kind of audience they might have! It could have just been one lost customer, or it could have been dozens or more).

Nope. Twice now my boss has fired clients who treated me poorly!!

NO. I always strive to give my customers excellent service when they are polite or even when they have a complaint...as long as they are being level headed and trying to address it like a human being. Unless they were seriously wronged of course. But when they are being rude or out right trying to lie their way into something I have a zero bullshit tolerance. Sorry.

I just think that's how life should be. Lol

No!

Haha, no comment.