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Given that the item isn't labeled as non-washable and she even gave washing instructions, I would ask for a refund. If she says no, then I'd leave a review on Etsy explaining what happened!

I would definitely dispute! If she doesn't refund you or send you a new outfit, I would leave a review with pictures stating what happened. As an Etsy shopper, I would want to know that there is potential for dye issues when washed (following her instructions, no less!) and that she is unwilling to rectify issues with her customers.

So sorry! What a bummer.

@HLK208: I would still dispute and leave negative feedback. that was too expensive of an outfit to not have it refunded or replaced
ETA: did you send her a picture of it?

I would leave negative feedback. Of course baby clothes need to be washed first!

@HLK208: I need the shop link, too. But more out of curiosity than anything.

This infuriates me. She has definitely contradicted herself. I feel like she should provide washing instructions with the outfits or provide instructions NOT to wash if she truly intended for the garment not to be washed. You have to think that it has happened before with someone else!

I'd probably just leave bad feedback and call it a day.

@HLK208: ok, I read her shop policies.

Just a PSA for anyone who buys on etsy: each individual storefront has policies. Each stores policies will be unique. They have to meet guidelines in order to sell on etsy, but can then make their own policies.

It is each buyers responsibility to read those policies before making a purchase. If you're buying on the etsy app, it might be a little trickier to find them. But, I promise you that they are there.

The policies exist in order to protect the buyer AND the seller.

In this instance, the seller says in her policies that she does not accept refunds or returns for any reason.

I understand that you're disappointed in the quality and the outcome after having washed the item, but you assumed that responsibility when making the purchase.

I'm still put off that she gave you washing instructions then back peddled and said the item shouldn't be washed.

But she is absolutely within her right to not refund the money. If you dispute it via PayPal, she will have an opportunity to respond. All she has to do is provide her shop policies and tracking number to confirm you received the product, and they will find in her favor.

I would leave a negative review so that other buyers know..and therefore won't buy from her. Her response to you was so off-putting.

@Mrs. Jump Rope: While she has her policy of no refunds, i think it's quite unfortunate, especially since she sold her an item that the buyer ended up ruining due to the seller's washing instructions! (This reminds me of the Tommy Hilfiger case where his labels said "Dry clean only" but the clothes got ruined by dry cleaning.)

@Mrs. Jump Rope: Wow, seriously?? Someone left you a bad review because they couldn't print in COLOR off a B&W printer?? That's just... *shakes head*

This is what frustrates me about eBay, too. I received my first bad review recently for something that was totally outside of my control, and of course, eBay wouldn't do anything about it. I just occasionally sell random things so it's not a huge deal, but it's definitely upsetting and I can see how it could ruin a seller's business.

@HLK208: I would leave a negative review in your case, though... just honestly state what happened (that you followed her instructions, and that resulted in the onesie being ruined). I think other buyers should be aware that this could happen...

@HLK208: If I was the buyer, I would be ridiculously irate as well. I do expect excellent customer service and attention to detail on a handmade product.

With that said, her listings completely suck. There's really no nice way to say that!

The listings should be so transparent that there should be no need for you to contact the buyer ahead of time. She doesn't mention her process, the type/brand of fabric or materials, shipping information or care instructions.

At the absolute least, I would message her, accept the partial refund, and tell her how crappy her listings are.

@Mrs. Jump Rope: LOL.... printing glitter!!!

Because she's being so rude, I'd contest it and show the email about her washing instructions as proof. I do not think you should pay for false advertising and poor customer service. I detest that she's going back on her washing instructions and saying how it shouldn't be washed since it's not for everyday wear (especially when she advertises it as going home outfit). I can't believe no one else has complained! I think she's preying on pregnant women!!!

Again all sellers are not like this! Most sellers are very good and strive for great customer service.

I am a very low key seller. I sell 2 items a month on average with a no refund or return policy. I have resent an item once because the item was stolen from my buyer's porch. I had no reason not to believe him so I just sent him a similar item (since they are handmade can't send something that looks exactly the same) with signature required. I have yet to get a bad review *FX* but I would gladly refund or send a new item to someone if they contacted me. One time I even offered a refund to an unhappy customer that also had his item lost in the mail b/c I didn't have a similar item in stock and he actually refused to accept it, he just wanted to tell me what happened and thought I was great seller.

I should note that etsy is just a hobby for me and I feel people that use it as their main income are going to be a lot more tight about giving money back or resending items.

I just wanted to point this out in case this situation has turned any off anyone on the HB boards to etsy. Etsy is normally great! I swear.

@HLK208: I'm so happy the 2 other times were great. Grrr this 3rd time!

@CupQuakeWalk: That's a good point! I know with Amex you can dispute items that you DID get, and services. I disputed when I got my hair done,and made her stop because she kept burning me and,I ended up having to go get treated for burns. I only let her make 3 passes with the flat iron before I was out of the chair. She did not finish, gave me 2nd degree burns, and would not refund me (they hold apt with card so she charged it!) Amex,was great about it and, I don't think it was unethical at all.

I would dispute it to etsy. My etsy seller messed up our wedding invitations. They arrived with ink bleed. She was like I don't know what to do, and didn't offer my money back. I ended up having to send them as I didn't have enough time for another custom order but ended up leaving neutral feedback. Was too stressed from wedding planning to dispute it, but I probably would have under different circumstances.

@dc yoga bee: that makes me angry. Quality control much?! I'm a wedding stationer and a complete perfectionist. I would be horrified if I gave invitations to a bride that were less than perfect. Sorry you had such a poor experience

@Mrs. Jump Rope: Awe,thanks. No one complained to my face about them other than MIL of course! Thankfully, she got the wedding programs right. That's what irked me. I wanted matching programs and she didn't even take $5 off or offer free shipping those (which were my next order).

I don't know... I mean, I've worked in retail stores where "final sale" items are clearly marked as non-returnable. However, we used to make exceptions to provide good customer service in certain situations. I feel like this is one of those situations.

She made her own policies, probably to protect herself from people changing their minds or using an outfit once and trying to return it. But what happened here is a fluke kind of thing, and I think she should provide a full refund. She told the buyer how to care for the garment, and it got ruined. I'm disappointed in her response, and I would probably leave a review that reflects that.