Hellobee Boards

I'd demand a replacement and offer to send the ruined product back. Remind her that when you asked how to wash it, she didn't say "don't," or "I don't recommend that," and instead gave you instructions that led you to believe washing it was totally ok. Let her know you just really want the item you paid for and are reluctant to leave a truthful negative review because you're hoping she'll make a true effort to resolve the issue. A partial refund doesn't cut it: it leaves you out $$, with an unusable product. Just FYI, you can try to dispute with paypal, but all she has to say is it was a custom, handmade item, and she'll win.

@Mrs. Jump Rope: I have to disagree - it is clearly an error on the seller's part as the item was NOT labeled or listed as non-washable, and when the buyer specifically contacted the seller about washing instructions, not only did the seller not tell her that the item was not washable, but the item was ruined only when the buyer washed the item according to the instructions the seller gave her. Regardless of whether she listed the item as a photo prop, I don't think anyone would assume that a photo prop is a one-time use, shouldn't be washed type of thing. That is ridiculous.

I agree with @mrbee: Lay out the full extent of your conversations, and tell her that you would like a full refund. If she doesn't budge, then I would definitely leave a full, detailed review.

Also, I know youre hesitant, but I would like to know which shop this is. I will be looking for a cute going home outfit soon, and would certainly like to avoid this seller.

@Mrs. Jump Rope: total thread jack, but i had birthday invites designed via etsy and she had glitter on the JPG and i sent it to my pro-lab for printing and it looked pretty much like glitter. and then i added glitter paint.... soooooo... get on that already! ha. i didn't print with b&w only though, so maybe that's where she went wrong.

@birdofafeather: that's the correct process! People are asking me how to print real glitter, not the faux effect.

I used a faux glitter text effect in one of my nursery prints & it prints wonderfully at home and at a pro printer. People want to know how to print the 3d effect without having to add glue and glitter.

@Mrs. Jump Rope: whaaaat?! ha!

@HLK208: You can post photos of the item you received in Etsy feedback. I'd consider doing that, and including a warning to other buyers that yes, the articles made by this store are super cute, but, that you caution people against washing...even hand washing them.

If it's a onsie with flowers sewn to it, can you snip off the flowers and sew them on to a new/non-ruined onesie so at least it wasn't a total waste? (honestly I'm shocked the store owner hasn't suggested you send it back to her so she can do it)