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Ugh I'm so sorry! That is really sad. My dad was a baggage handler for 40 years and always would tell me stories about how crappy other handlers treat people's luggage. I hope you get some sort of reimbursement! I was just looking at stroller bags this week!

@MamaBehr: Thanks!
I agree, the big airlines have horrible customer service. The last few flights I've taken a new approach of making a really big deal out of everything so they can't brush me off. Being polite just doesn't cut it. I hate that it has to be that way, but if I gate check my stroller that means that I need it in the airport and cannot wait until it comes out with the rest of the luggage (one instance), and if I ask for water for my toddler I cannot wait an hour (!) to get it (yet another).

This might sound totally random, but try tweeting them. You might be able to get someone to respond by Direct Message with a contact phone # to expedite things. I have had the BEST luck with contacting airlines on Twitter when there is a problem (which is like... every. single. time. I fly.). Usually they're super responsive.

I hate to be the bearer of potentially bad news but I flew about a month ago and researched flying with strollers and most airlines won't reimburse for strollers because they're considered a fragile item. I would still definitely check into it though. In the future buy a travel bag to protect it so the bag takes the beating and not the stroller.

You should check to see if your credit card has any damaged baggage insurance. Some cards have it as a benefit if you purchased the ticket with the card. Alternatively, check if the card has a damage benefit. My husband accidently smashed his iPhone days after he bought it and the card reimbursed him for repairing it! What a huge relief... It saved us $200!

I'm sorry!