To make a super long story short:

We order an entire home office collection from Sears.com

We had to order the collection in 2 halves. So, we did and we got the first half about 10 days after we ordered (in January!).

Then we waited for the 2nd half...it never came...we called 1,000 times and in May (5 months later), they finally take us seriously enough to tell us that the 2nd half of our order if backordered until Sept.9
We make a huge stink about their lack of communication skills and they refund us 1/4 of our price as a courtesy.
So, on Sept.9 they were supposed to ship us part II of our order.
Never happened.
I call today and its back ordered until Sept 25th and even then, they can't guarantee we'll get one because there is a line.
"Um, should't we be first in line seeing as we ordered 9 months ago and you charged our credit card?!"
So they reimburse our credit card and say "we won't charge you unless you're lucky enough to get the 2nd half of your order".
OK so now we're stuck with part 1 ($1000) and crossing our fingers for part 2 ($1250).

We can't return part 1 because it's already assembled (and we paid a handyman for that too). We're loosing money left and right on this thing!