Today I got a phone call, just confirming once again how awful the Albee Baby store in NYC is...
If you don't want to read the whole story, here's the short version: Albee Baby sucks; didn't order a chair they were supposed to; they have my money; I won't be getting the glider until minimum 6 weeks after they said I would have it.
It all started way back at the beginning if May. I'd been looking for a modern glider chair and saw a few I might like at Albee Baby, so DH and I made the trek to the NYC store. There was a chair there that DH loved, and I loved it too, but it was EXPENSIVE. Like, literally the most expensive chair I'd have bought in my entire life, and I'm 33.
There was another chair at Buy Buy Baby that I liked just as much(hubby didnt like it as much, but would have agreed if I'd pushed it) that was $500 cheaper, but when we went to order it, they said t we take 10-12 weeks to come in, which was probably too late for my July 19th edd. DH wanted to call Albee Baby and see how long his fave char took to ship---to our surprise, on the phone the told us only 6-8 weeks.
With the faster shipping, and because I really did like it more, we decided to go all out (we are going without a lot of other gear) on this chair and buy it, reasoning that its modern enough to use in the living room for years to come. We went into the store the next weekend around May 15th to pick of the fabric and order it...
But the woman helping us told us that our chair typical comes in closer to 6 weeks rather than 8 and they were going to have a big Memorial Day sale on that chair and we could save 15% of the purchase order if we waited until Memorial Day. So we decided to wait, knowing we were cutting it close to my due date but wanting to save the money.
Listening to her was our first mistake. We go back Memorial weekend, pick out the fabrics, order it, and PAY. THEN, the guy tells us it's going to be 10-12 weeks for it to be shipped. We argue back and forth that we confirmed 3 times with other sales associates (twice in person, once on the phone) and were told 6-8 weeks, but usually 6.
He said everyone else was mistaken, he's the one that does the furniture orders and he's the only one that knows. So my husband immediately says we'll take our money back then and just go order another cheaper chair.
But then the guy says....wait, let me see if ican get them to do a rush order. That sometimes the company makes an exception and will rush it. He asks us to give him until Monday to call. So we say okay. Taking him at his word was our second mistake.
He doesn't call Monday. He doesn't call Tuesday. Finally I call him and he says he hasn't had a chance to call, but will call them and call me back. I wait hours and call him again. He finally says, no they can't do a rush order, it will be halfway through August before we get the chair. That defeats the whole purpose of ordering a glider, if I'm not going to have it the first three weeks of my baby's life. So again. I ask for my money back.
He says, let me just see if they have any already made chairs that could be substituted. I don't want a substituted chair, I want the chair we picked out----but he calls back and says they have a very similar chair in the exact same fabric we wanted. But there are no pictures of said chair. I do my own googling, find a picture, decide I can live with it to just have a glider when the baby comes, so he orders it and says we'll have it the end of June.
On June 30th I call and as the status, since of course I haven't heard from them. He says he'll have to wait until Monday and call me back. But Monday he calls and says he'll have to let me know Tuesday because they are "investigating" and he will call and let me know ASAP when we can pick it up.
Today, Tuesday, July 2nd, he calls and says he mistakenly NEVER ACTUALLY ORDERED THE REPLACEMENT CHAIR AT ALL, he just thought he did. The chair company sold it to someone else, and now.....$1300 plus tax and 6 weeks after this whole mess began, he tells me that I will just have to get my original chair...wait for it..."sometime halfway through August". 25 days after my EDD.
I'm upset obviously. I paid so much money and have been totally screwed. I can get a refund, but can't get any other nice chairs any time soon. No cute nursery pictures, no comfy place to sit while nursing on those sleepless night (we have a crap bed mattress and an uncomfortable sofa, and only hard dining chairs in our seating repertoire in our small apartment). I was really looking forward to having this one nice chair.
When I told him this was all total,y unacceptable, he offered a "loaner chair". A traditional dutailier wooden glider that used to be in the showroom. No offense to those gliders, but I think they are hideous, and if I'd wanted one in my nursery, I would have gotten one off craigslist and saved myself $1100.
But those are my choices. Get a refund and have no chair. Or keep trusting this store, supposedly get a wooden recliner now and supposedly get my original order 25 days after I have my baby.
Great choices, right? And before anyone says that a nursery glider is a small thing, and the important thing is to have a healthy baby---I agree! But that doesn't mean that this terrible service is okay. I'm so frustrated!!
pomelo / 5073 posts
Oh I would be sooooooooooooooo furious!!!!!!!!!!
eggplant / 11713 posts
For fun..the first picture is the original chair we ordered, the second pic is the chair we agreed to that was supposed to be in by the end of June, and the last picture is the loaner chair.
watermelon / 14467 posts
That is awful! I'm so, so sorry you've had to go through all of this!
GOLD / wonderful pea / 17697 posts
I don't think you're overreacting at all, I would be furious! I don't know that they can do anything at this point but have you contacted management??
honeydew / 7909 posts
What awful customer service. I'd be calling a higher up and telling them I want some form of reimbursement or something thrown in for free. This is ridiculous!!
honeydew / 7091 posts
Oh hell no... I'd be livid.
Is your area's Craigslist worth a crap? Any chance someone is selling a nicer chair on there?
pineapple / 12526 posts
I'd be furious and I'd be talking to the store manager. They'll probably give you some kind of compensation for your trouble.
eggplant / 11713 posts
@FutureMrsMcK: I think this guy that I always talk to IS management, that's why he always has to call me, the extremely bitchy, angry 38 weeks pregnant lady. Sigh. I asked about a discount, but he said he can't on this chair because its the brand new Dutailier upholstered collections and they can't do discounts, the most he said is that they'd now deliver it to my house for free (which saves 100$), but you know...6 weeks after they said I'd get it. But with the awesome wooden loaner chair in the meantime!
Supposedly. At this point, I don't trust anything he says.
wonderful pea / 17279 posts
Oh boy. You guys got screwed. That loaner chair kicks rocks. For all of your inconvenience are they gifting you anything from the store?
admin / wonderful grape / 20724 posts
Is it possible to do a chargeback on the credit card?
wonderful grape / 20453 posts
Could they offer you a gift card to the store? 6 weeks is ridiculous. It's their mistake, if they "can't" offer you a discount, then they should compensate somehow in a way to make you happy.
wonderful clementine / 24134 posts
I think that is crazy as well.
At this point, even if you got your money back, what would you do?
pomegranate / 3275 posts
You have every right to be mad and complain. You are right, those first few weeks are when you will be in the chair the most. They should be on their hands and knees begging for forgiveness, offering you a discount and more.
There has GOT to be someone higher then him. They have got to fix this better, it is unacceptable.
GOLD / wonderful coffee bean / 18478 posts
Albee baby really is horrible. We ordered our crib from them and it took forever to arrive. Way longer than they said. I was freaking out that we might not have a crib even though I ordered it like 5 months in advance. I kept calling and calling. I probably talked to those same horrible people. Anyway, we went to pick it up and the crib was in a few different boxes. So we took what they gave us and guess what, they neglected to give us all the boxes! So we had to drive aaaaaaall the way back there the following week to pick up the rest of our crib. This was 3.5 years ago and there was a lot more to this story that I have since forgotten but that experience was horrible and I will never shop there again! Sorry you have to deal with them, too.
blogger / watermelon / 14218 posts
Do they have a facebook page? Instagram? Twitter? I would totally tap them on social media with your horrible customer service experience... I bet someone will be talking with you very quickly!!
I am sorry. I totally understand your experience-- I had a similar experience but nothing close to what you went through (our custom upholstered glider arrived but they never called us to let us know it was ready. They ended up delivering it to us for free because it was sitting in their warehouse for weeks and my due date was fast approaching) and I totally understand your want to have THE chair you bought for when the baby arrives. And trust me, having a comfy glider is REALLY important. When your'e spending 24 hours a day soothing a baby to sleep and nursing it, a glider is so very key.
If I were you, I would hound them until they gave you some kind of gift card to their store, make sure your order is being rushed as much as possible, AND take the loaner chair and make them deliver and pick up for free. That way at LEAST you have a place to sit. It will suck having to avoid the loaner chair in pics but at least there will be somewhere to sit at 4am!
bananas / 9227 posts
I'd report them to BBB! Seriously, they're not supposed to do that kind of thing where they keep promising you something and end up offering something else. It's a bait and switch tactic. They need to offer you compensation for your time, those bastards! It's horrible business practices! They should be ashamed. What's worse is that guy that's "helping you" he's praying on a pregnant woman!!!!! This kind of stuff boils my blood!
Please file a claim right away! After filing it, they will offer you a chance to explain what you want as compensation. Ask for compensation not in the form of a gift certificate at their shitty store!
grapefruit / 4400 posts
Keep complaining and asking to speak to supervisors-- the loaner chair isn't sufficient compensation for the mistakes that they have made. You need the loaner chair and a discount. Tweet them if they don't get you to someone who can make this call.
grapefruit / 4278 posts
They do have a facebook page https://www.facebook.com/AlbeeBaby?fref=ts
It looks like some other people have had shipping complaints and gotten prompt responses. You totally need to post on their page!
wonderful clementine / 24134 posts
@kiddosc: here is an email address for someone that responded on that FB page:
eggplant / 11713 posts
Gift card is a good idea!!!! Bit I think I'm going to have to hand this over to my husband. I can't deal with that guy anymore. I pretty much hate him at this point.
grapefruit / 4649 posts
I wonder if you could contact Dutailier directly? Perhaps by reaching out to them over the phone or through social media they could help you. They might be able to put you in touch with another retailer or have some other solution.
I would be livid too, I can't stand terrible customer service!
honeydew / 7916 posts
I agree with the suggestions to contact the BBB and other social media outlets. I've had this kind of experience with a store where we bought our furniture from and it turned out that many other people had the same experience but no one was making a big enough stink about it so they were getting away with a totally clean BBB accreditation and having Yelp wipe the slate clean.
wonderful cherry / 21504 posts
I'm so sorry you are dealing with this, and at just about 9 months pregnant!! How infuriating! I went to a few stores in the NY/NJ area and I was told by a few places that special orders were taking a little longer than usual because of all the hurricane Sandy babies-- when the orders are actually placed, of course!
On principle, I just wouldn't want to deal with them and give them any money for the chair, even though I don't know when or how you'll get another one sooner. Amazon doesn't sell it in stock fabrics or anything, right? Did you check out the West Elm glider (Graham or something?) that looks similar? I wonder if they can do it sooner.
I don't think you are overreacting-- I'd be furious. But I am also sure that you and your baby will figure out a nursing situation that works for you, even if it's temporary. Which is not to say you should not make a stink-- you and DH should make the biggest stink you can!
watermelon / 14206 posts
oh, I'd be so furious! You're spending so much on a chair and the store acts like it's no big deal!
I have no wisdom about this, though...I hope something works out!
grapefruit / 4049 posts
Sorry about your experience! I ordered out infant carseat from them and everything was fine, but probably since those are more readily available vs furniture.
I would go for the refund and order from somewhere else... We got our glider from Giggle in Soho for about the same amount of $. I don't remember how long it took to ship, but I do know that their customer service is pretty outstanding.