I ordered LO a playtable and chairs from Ikea online instead of going to the store because I thought it would be easier to have something large like that delivered to my house instead of dealing with it and a feisty LO at the store. Well, weeks later.....still no shipping confirmation. I have an order confirmation but that's it, I decided to call today to just cancel the darn thing and was told I couldn't because it already shipped....o-kayyyyy....so where's my shipping tracking email? The lady tells me they don't have it, but it's coming from FedEx so Fedex should be sending me an email. Ok guys, that doesn't make sense to me, I shop online A LOT and every retailer I shop from will send me a shipping email when an item ships Fedex, UPS, WHATEVER. I get an email even if it's just in that "preparing for shipment" stage. So then I ask, "ok where is it shipping from?" And she says "Maryland, but I think it should get there tomorrow". So I assume it will take more than one day to get across the country but still no shipping email?! I then googled Ikea order status and shipping and found pages upon pages of complaints and bad reviews. Ugh. I am so so annoyed. I asked for a refund of my shipping costs ($20) but she said they don't refund shipping. I should have just gone to the darn store. I am so, so, so annoyed. Ok, rant over. 
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Oh no!! That's good to know - thanks for the heads up. Speaking of - we just went to IKEA yesterday and bought a play table and two chairs. We went during near closing time and the lines were ridiculous - our lesson learned was to never go during closing hours on a weekend! It took us about 45 min to checkout!
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@Mrs. High Heels: are you kidding me? That is just ridiculous. Ugh Ikea.
But seriously I was reading horror stories of people who ordered entire KITCHENS and had demoed their old ones and the new kitchen did not arrive.....I can't even imagine.....
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@Ginabean3: What, that's crazy!! I'm really shocked that IKEA has such poor shipping and customer service, and haven't done anything to remedy it.
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@Mrs. High Heels: It's bad to go near opening hours too! We went recently right when they opened and they only had a few checkout lanes open so it took about 45 mins to leave!
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Wow, that's crazy! I ordered online once from them (they didn't have what I needed in store) and it wasn't nearly as bad as you are describing. I was thinking about ordering the play kitchen online, but maybe I'll just make the trek up there and get it in person.
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@Mrs. High Heels: I know!!! I read an article saying that their e-commerce sucks because they want to encourage people to come into the store and buy stuff....and not buy online. So they haven't put $$$ into developing e-commerce.
I get you want people to come into the store but c'mon, it's not like you have a store on every street corner and e-commerce is sort of the way of the future....
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@avivoca: make the trek!! Or your LO won't get the kitchen until they are 12!
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@Ginabean3: Seriously! The closest store to me is two hours away and on the north side of Cincinnati, which has horrific traffic at all hours of the day. I'm going to see if my husband has any meetings up there soon and send him.
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@avivoca: good idea!
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oh bummer!
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That sucks. I've order without any issues though.
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@runnerd: you are lucky!! Did you get a shipping notice from the carrier (FedEx, UPS, Etc) in a timely fashion?
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@Ginabean3: yea!! Only complaints were expensive shipping for not quick delivery, but I knew that going in
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@runnerd: wow! From order to delivered, how long did it take? And what did you buy (if you don't mind me asking).
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@Ginabean3: I would call back and ask for someone who is empowered to help you. Usually, front line customer service reps are only allowed to do/say certain things. Call back and ask for a supervisor. If that person can't help you, ask for their supervisor. I find that the higher up you go, the more willing they are to hear your concern and make you happy to get you off the phone.
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@Ginabean3: I'm looking back, and I ordered, got a shipping notice with tracking number 4 days later. Package arrived about 9 days after purchase.
ETA: ribba shelves for our nursery
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I think they do this on purpose, because they don't want to be in the shipping business, honestly. I've had good experiences and bad experiences with IKEA delivery, so I get it.
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Oh no
I've only had large things shipped from Ikea that required a specific time for drop-off.
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.....and....I just got a shipping notification email an hour ago!
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Yikes! This is one reason why I'm happy that my office is actually close to an Ikea. I can go on my lunch hour to pick some items up! Before, it was an all day event.
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Ugh how annoying!!
I live 10 min from Ikea, but I totally agree that the lines sometimes are madness! We try to go during week nights, but then sometimes stock on certain things are low and the stock checker on the app they have is not always accurate!
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I'm so sorry you had a bad experience! I've actually ordered online twice from Ikea -huge orders- and both times had a really wonderful experience! Timely confirmation emails and orders received way quicker than estimated.
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@avivoca: Check craigslist.... I often find what i'm looking for already put together, cheaper and closer to home. You might luck out and find one in good shape
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Oh boy, note to self just go to the store. I figured returning items is no fun so ordering online would be just as much a pain.
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That sucks. I just had a similar experience with Joss&Main. I cut them a bit more slack because they're a flash site, but it seriously took almost two months to get my order.
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....it came! Yesterday!! And it did not come from Maryland, but from Covina which is literally an hour from where I live.....
So happy ending but I waited SO.FREAKING.LONG.
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I ordered a huge couch from them awhile back and everything was seamless. I received purchase and shipping confirmation and tracking. It was so big it was delivered a freight company who called to confirm a delivery window. I would order online from Ikea again given my experience.
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