I used to use Shutterfly all the time, but had a horrible experience with customer service so I'm looking for alternatives.
Any suggestions?
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Mixbook is what I use and they are really great. When I had issues with delivery time they gave me my book for free plus a credit for future use. They always have deals on so make sure to look for a coupon code!
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Zenfolio. MPix. Both have great service and products.
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I like Snapfish.
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I'm wondering about your horrible experience?
If you don't mind can you expand on that?We always use shutterfly and I was going to work on and order my xmas cards this weekend probably.
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Snapfish! I forgot to apply a coupon code for rush shipping one time, and when I called they expedited the order, no questions asked.
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Blurb!
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Mpix is great, excellent customer service
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@Applesandbananas: ugh I agree the new shutterfly app is terrible!! I need something else!
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@Raindrop: I had a promo code sent to me by someone other than shutterfly and the terms and conditions in that email were not the same as what shutterfly customer service claimed they were, even though I forwarded them the email in which I got the promo code. They still refused to honor it, even though they acknowledged that the terms were different in the email than how it was being processed on the site. I had spent 3 hours putting together a photo book and the promo was for a free photo book and they refused to honor it and were total assholes about it. So I won't be giving them any additional business.
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@Applesandbananas: I've had basically the same experience with them. But in my instance it was a code THEY gave me. And they ended up charging me the full price anyway. Which only showed up on my credit card bill and NOT my receipt. And they refused to refund me, but gave me a "gift certificate" instead. For what? To do the exact same thing? I hate Shutterfly.
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@Applesandbananas: Bummers! Sorry to hear about that.
Wow I would be totally mad too... spending all that time on something. I haven't worked on a photobook yet.. my mother is requesting one for LO's first 3 years but I haven't gotten around to. Good to know. Thank you for sharing!
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I've had a few good experiences with the customer service people at Snapfish.
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I'm a picky graphic designer and my favorite is Adoramapix. Their quality is to notch. I love that lay flat pages come standard.
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@Applesandbananas: @Espion: wow crazy! I have used them for years and I've generally had good experiences and when the postal service lost my cards they rushed a replacement order.
They often have free 8x8 books. The terms are usually the same for all of them. What didn't they honor?
Btw- if any company charges me more than what I agreed to I would immediately notify the CC company and do a charge back to reverse the charge. Refund as store credit is BS.
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Prodpi or snapfish!
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I've had problems with the quality of the photo books with snapfish. They look pixelated even when I use high resolution professional photos. I am trying snapfish and mpix
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Mpix!
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For photo books so far I have LOVED MyPublisher and really enjoyed their customer service. Mpix has had equally great customer service and I use them for prints.
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I've had great experience with Adoramapix!
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Vistaprint!
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I love Adoramapix! I've done a few albums through them including my wedding album. I just ordered from them last week and they are currently running 25% off photobooks and free shipping use code PXHBOOKS14 - I also love ordering prints through them
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@Espion: ironically, I just got a $20 promo code for shutterfly...
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@Applesandbananas: contact your state attorney general office. They'll slap em on the wrist for you...
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@pui: i was coming here to suggest this! we ordered 5 books of our wedding photos and the quality is amazing and it was only like $500 for all of them!
If you don't mind can you expand on that?
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