So I bought some new VS bras (finally!) in July. The other day I put one on, and a wire is starting to poke out and a strap is ripping. I emailed and they told me to go to the store for an exchange. Not only did they reply to my email within an hour, they so exchanged my bra without batting an eyelash.
Did you know VS had such good customer service?
blogger / wonderful cherry / 21616 posts
that's awesome! I love when companies have such great service 
GOLD / wonderful apricot / 22646 posts
Yep! Used to work there during my freshman yr in college. Lady came in w a bra that was years old.... and still got a new bra!
wonderful olive / 19353 posts
Yay for awesome customer service! I hate when underwires start poking out and stabbing you. Ouch!
hostess / papaya / 10540 posts
@mrsjyw: Wow! I didn't know that, but it makes me feel so much better about spending all the money.
blogger / wonderful cherry / 21628 posts
I get two free panties from them a month: I like them for that reason!
coconut / 8305 posts
Wow, I had no idea! Every time that's happened to one of my bras I just got a new one! Sheesh I think I actually have one in my drawer right now that's like that, too bad they don't make nursing bras! lol
pineapple / 12526 posts
Do you machine wash your bras? If so, thats why your wire is coming out. My trick is to wash them in the shower with me. I just hang them over the showerhead to dry. Quick, easy and gentle on the bras.
I worked there for 4 years. They will replace a bra, no questions, within 6 months for a manufacturing defect. After that, you pray to talk to someone sympathetic but they dont have to return it. Their return policy is no where near as lax as it used to be. You cant return "years old" bras anymore.
Glad they were able to help you!
honeydew / 7687 posts
I love good customer service! ... pre-preg I had all VS bras and machine wash in a lingerie bag on cold, hang dry. Never had a single problem and love them... not going to be happy if they're all gone for good post-baby!!
pineapple / 12234 posts
DH is always gathering laundry and putting my bras through the wash with his jeans then throwing them into the dryer. I have returned a couple that have ripped and their customer service has been impressive. I wish I liked VS bras as much as I use to!
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