Hellobee Boards

Fab.com. I ordered these sheets that are lined like notebook paper and that you can scribble on with marker for my niece for Christmas. I received a set of pillow cases. I sent an email around 1am (when I had finally opened the box) and had a response at 6am the next morning, apologizing for the mistake, assuring me they would sent out the sheets, and telling me to keep the pillowcases. That was great enough, but when I received the sheets several days later there was a hand-written note in the box apologizing for the mistake.

I was especially blown-away because this was in early December. I've worked online retail, both in shipping and customer service, and am very well aware of how chaotic it can get. That sort of thought was just astounding.

ETA: And Amazon. I've always had great customer service from Amazon. My MOH ordered a bunch of stuff from Amazon a few Christmases ago (less than a week before Christmas). Like $500 worth of gifts. Someone who wasn't her was on her porch and signed for it. And then took off with it. She was hysterical. Amazon not only replaced everything for free, but shipped it overnight so it would get there by Christmas Eve.

rufflebutts.com is fantastic as well. A petti-skirt that we bought from them had a weird rip in a seam and I had to do the same, take a picture and they sent us a new one immediately. We had to send the broken one back, but it was still really speedy!

Fisher price. LO's jumparoo came with a busted sound/lights unit. They had a replacement sent to me that same day so that it arrived the next day.

Amazon, Nordstrom

@ms.janedoe: I was going to say, I'm jealous! Comcast has provided terrible customer service to me in the past.

T-Mobile and Amazon.

Amazon, Costco, Graco, Johnson & Johnson, Britax and Ameda! The customer service at Grovia (cloth diapers) sucks!

Tiny Prints

Anthropologie has great customer service.

This store called Hot Mama (shopmama.com)... I went in there last week and it was awesome! It's a little higher priced for clothes - but here's why: in the center of the store is a good-sized play area for kids with toys and books. They also have a video game station for older kids. When you come in they offer you water, wine, tea, and beer for the dads and they give the kids animal crackers.

The personal stylists are amazing and when I said what I was looking for, she pulled about ten outfits and put them in a room for me. She encouraged me to come out and model for her and gave me great feedback. It was amazing and I've never had a shopping experience like that before. It was totally kid-friendly and shopping never is so I was doubly pleased. I will go back sometime when I need more clothes. Their quality is great too!

LOFT is another place I've consistently had great service. Recently an issue happened that ended up making me pay more than I should have for some stuff and when I called and spoke with a customer service rep he continually apologized profusely for the poor service I had earlier (well not poor, more like confusing) and said that his goal is to treat all LOFT clients just as how he wants his wife to be treated when she goes shopping. He was so sweet and took care of my problem and accepted a final sale return and refunded all my shipping charges.

I definitely return to businesses that treat me with so much respect!

Zappos.com, Diapers.com, and Publix (of course). Thankfully I don't usually have problems with retailers but these companies have gone above and beyond.

Target? Cox Cable? I have few nice words for their customer service.

Aden & Anais. I purchased an A+A sleep sack from amazon and it was ripped in multiple places in less than 6 months of use. I contacted A+A about it and sent them pictures. They sent me a brand new sleep sack in the pattern/size of my choice for free. They were fantastic! Zulily has really great customer service too.