Do you try to resolve it before you turn to social media?
I always call first. I have to help our customer service department out at work and I am surprised at the number of people who post threats and demands on social media before they call or email!
honeydew / 7091 posts
Oh yeah. I can't imagine that a social media vent would actually be productive? Unless it's maybe a small business (etsy-like) where they depend on their social media site and wouldn't want it tarnished at all
watermelon / 14206 posts
Yeah, I call...I rarely use a social media outlet. I agree with @swurlygurl: I don't think it's going to do a whole lot.
GOLD / wonderful pea / 17697 posts
Absolutely. 9/10 my issue is resolved quickly and to my satisfaction.
coconut / 8430 posts
I try to resolve it via email and IM but sometimes that isn't very fruitful. I hate calling!
honeydew / 7917 posts
Always try to call, online chat, or email first. If I get no response after a week, I resort of social media.
clementine / 943 posts
Call first. And be NICE! Nothing gets accomplished by being bitchy to a poor customer service rep... Even if you're mad, if you calmly explain the situation, you get so much further.
pomelo / 5866 posts
I almost always write a nice, clear email. I normally get a satisfactory resolution. I rarely go further to fight and fight. I'll just accept whatever decision and move past it. So I can initiate conflict resolution but I'm a softie when it comes to duking it out.
blogger / wonderful cherry / 21628 posts
I call first. I've never used social media to complain about customer service.
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