My primary care provider is likely to refer me to one of two area hospitals. I've been to the prenatal area of one before getting pregnant, and they gave me all sorts of info. So I tried to check out the other. I walk in. I ask where prenatal care might be. I get directed to L&D. I get up there, tell them I was misdirected, and asked where I might be able to ask some questions on prenatal care. I'm directed to 4 nurses who are literally just sitting there twiddling their thumbs.

"Where might prenatal care be?"
"Oh, are you looking for a patient?"
"No, I'm pregnant, and I want to ask some questions."
"Oh, how far along are you?"
"Only 4 1/2 weeks, I'm just trying to do a little research."
"Well, you can book an appointment with one of our doctors and they can get you started!"
"Well, I'm LOOKING for the gynecology department so I can ask some basic questions."
"You should call and book an appointment with a doctor!"
"I have an appointment with my primary care provider tomorrow, and she'll refer me to one of two hospitals for prenatal care, and I want to ask some questions here before I talk to her."
"Book an appointment with a doctor."
"I have an appointment with MY doctor, but I want to be sure which hospital is the right one for me before she gives me a referral."
"Oh, well, book an appointment with one of our doctors."
"I want to ask some questions HERE about prenatal care before that. Where might I go?"
"Book an appointment with a doctor."
"No, I'm likely to be referred either here or another hospital. I can't just book an appointment. I want to know WHERE I can ask some questions."
"Oh. Well, call this number, and they'll sort out your insurance so you can book an appointment."
"Where are prenatal appointments held?"
"Book an appointment with a doctor."

So... all of your prenatal appointments happen at patients' homes? In the L&D department? In a broom cupboard you're not allowed to talk about? I want to talk to the gyno or family practice or whatever you call it nurses or receptionists, and I need to know WHERE they are to do that. Why would I trust you with the care of my unborn child if you can't grasp the concept of directions?